Store Manager

The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude.

Responsibilities

• Oversee daily operations, ensuring smooth functioning, cleanliness, and regulatory compliance.
• Implement and maintain food safety protocols (e.g. FSSAI, HACCP).
• Control inventory—ordering, receiving, storage, and stock accuracy.
• Develop and drive sales strategies—upselling, promotions, merchandising—to meet revenue targets.
• Ensure high standards of customer service, handling feedback and complaints proactively.
• Maintain strong store ratings across delivery and review platforms.
• Collaborate with the central operations/GM team for promotional rollouts and process improvements.
• Represent the outlet in new-market pilots, feedback loops, and scaling operations.

Qualifications

• Education

  : Bachelor’s degree in Hotel Management, Business, or related field preferred.

• Experience

  : 2–4 years in F&B, catering operations; minimum 1–2 years in a store management role.