Store Manager

**Role Overview:** As a Store Manager at BVLGARI, you will serve as a Bulgari Ambassador and be responsible for driving the performance of the boutique. Your main focus will be leading the team to deliver an exceptional client experience and achieving all targets related to client experience, image, sales, profitability, and operational compliance. Your understanding of the brand's positioning and business acumen will play a crucial role in driving sales and providing guests with unique and memorable experiences. You will need to embrace entrepreneurship, innovation, and adaptability to thrive in a fast-paced and ever-changing environment. **Key Responsibilities:** - **Business Management:** - Manage the boutique to achieve sales objectives and service KPIs, spending most of your time on the shop floor with the sales team and clients. - Contribute to defining action plans based on mystery shopping and Voice of the Client results and ensure their implementation. - **Client Management:** - Proactively recruit new customers and create events to generate new business opportunities. - Nurture relationships with clients both in-store and outside, implementing client database activities according to marketing guidelines. - Address client concerns, disputes, and complaints to ensure client satisfaction is restored. - **Team Management:** - Coach the sales team on delivering a unique shopping experience, including customer focus, storytelling, extraordinary service, selling skills, and attitude. - Develop the team through observation, feedback, and structured one-to-one meetings. - Partner with Sales Trainers to define training plans and ensure team participation in training sessions. - **Master of the House:** - Maintain the store, ensure a safe environment, and supervise after-sales service requests. - Manage store stock efficiently, propose corrective actions, and ensure compliance with company norms and procedures. - Sponsor a frictionless client experience through different touchpoints and drive store engagement in new omnichannel initiatives. - **Market Knowledge:** - Maintain profound knowledge of brand locations, events, and marketing activities in the store's environment. **Qualifications Required:** - **Technical Skills:** - Knowledge of store procedures and digital processes. - Understanding of the luxury business and competition. - **Soft Skills:** - Demonstrated leadership by example. - Business acumen and proactivity. - Focus on client satisfaction and coaching. - Commitment to excellence and managerial effectiveness. - Integrity, trust, curiosity, and driving change. **Additional Details:** BVLGARI, founded in Rome in 1884, is a renowned Roman High Jeweler known for its magnificent creations. The brand has evolved into a global luxury purveyor offering a range of products and services, including fine jewels, watches, accessories, and perfumes. BVLGARI is deeply committed to social and environmental responsibility, as demonstrated through its philanthropic partnerships and the creation of Fondazione Bvlgari in 2024 to build a sustainable future through care, generosity, and dedication to the community.,