Position CLIENT ADVISOR AND SALES SUPPORT BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER. Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence. In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari India is looking for his future: Job responsibilities Your mission is to provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficient running of the boutique. Demonstrate excellent product knowledge and drive to achieve store targets: Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service. Listen and understand clients’ needs, providing customized advice and introducing them to the discovery of the Brand. Establish and develop relationship with existing clients and engage new customers to the brand. Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience. Contribute to the store and service KPIs achievement. Register clients’ data in the dedicated system for future contact, personalized CRM actions and client development purposes. Perform all CRM one to one activities. Apply all sales related procedures and guidelines. Ensure that all front area of the shop are clean and products are displayed as per VM guidelines. Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored. Perform on-line training modules and participate to defined training sessions in order to develop your knowledge on different topics. Profile The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 3 to 4 years sales experience within a luxury environment. Marketing and Customer Relationship Management techniques experience is also ideal. Proficiency in English written and verbal is essential. To succeed within this role you should hold strong customer service and negotiation skills, work with integrity and respect to ensure operational effectiveness. Knowledge of Bulgari products, Selling skills and Store procedures is an advantage. BVLGARI MAISON Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living. Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels. Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social & Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari , reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.
Position CLIENT ADVISOR AND SALES SUPPORT BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER. Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence. In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari India is looking for his future: Job responsibilities Your mission is to provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficient running of the boutique. Demonstrate excellent product knowledge and drive to achieve store targets: Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service. Listen and understand clients’ needs, providing customized advice and introducing them to the discovery of the Brand. Establish and develop relationship with existing clients and engage new customers to the brand. Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience. Contribute to the store and service KPIs achievement. Register clients’ data in the dedicated system for future contact, personalized CRM actions and client development purposes. Perform all CRM one to one activities. Apply all sales related procedures and guidelines. Ensure that all front area of the shop are clean and products are displayed as per VM guidelines. Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored. Perform on-line training modules and participate to defined training sessions in order to develop your knowledge on different topics. Profile The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 3 to 4 years sales experience within a luxury environment. Marketing and Customer Relationship Management techniques experience is also ideal. Proficiency in English written and verbal is essential. To succeed within this role you should hold strong customer service and negotiation skills, work with integrity and respect to ensure operational effectiveness. Knowledge of Bulgari products, Selling skills and Store procedures is an advantage. JOB NUMBER BULG09378 COUNTRY / REGION India CITY New Delhi CONTRACT TYPE Permanent
Position Mission: As the Marketing and Communications Senior Manager, you will be instrumental in contextualizing Bulgari’s global strategy to the Indian market. You will lead a talented team to develop and implement innovative marketing and communications campaigns that elevate our brand's prestige and drive sales. Job responsibilities Brand Strategy: Develop and oversee the execution of a comprehensive marketing strategy that aligns with global directives and addresses local marketing needs. Define and maintain a strong brand identity and positioning across all touchpoints, including digital, print, and experiential. Identify and capitalize on emerging trends to ensure the brand remains relevant and innovative. Marketing Campaigns: Conceptualize, plan, and execute integrated marketing campaigns, including product launches, seasonal promotions, and brand awareness initiatives. Collaborate with creative agencies and internal teams to develop compelling marketing materials, such as advertising, social media content, and print collateral. Manage the marketing budget and measure the ROI of all marketing activities to optimize resource allocation. Public Relations: Build and maintain strong relationships with key Celebs, influencers, thought leaders and media partners. Develop and execute strategic PR plans that drive topicality and visibility. Develop market specific content balancing global codes with local relevance. Identify and leverage opportunities for meaningful partnerships with the local arts and crafts eco-system and foraging Digital Marketing: Lead the development and execution of digital marketing strategies, including social media, email marketing, and SEO/SEM. Optimize the brand's website and e-commerce platform to drive traffic and conversions. Utilize data analytics to measure the effectiveness of digital campaigns and make data-driven decisions. Event Management: Plan and execute high-profile events, such as fashion shows, trunk shows, and VIP experiences. Manage event budgets and logistics to ensure seamless execution. Team Leadership: Lead and inspire a team of marketing and communications professionals. Recruit, develop, and retain top talent. Foster a collaborative and creative work environment. Budget Management Allocate budgets in a strategic and efficient manager that is aligned with local priorities and maximizes efficacy. Ensure timely reporting to regional and global stakeholders Profile Qualifications: Minimum of 10 years of experience in a relevant role. Demonstrated success in managing 360-degree MARCOM mandates, either within a luxury brand or a global consumer-facing brand. Strong understanding of the luxury market and consumer behavior. Exceptional leadership and management skills. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Experience in managing budgets and resources. Proficiency in digital marketing tools and analytics. A passion for luxury and a keen eye for detail Advanced Power point skills JOB NUMBER BULG08831 COUNTRY / REGION India CITY New Delhi CONTRACT TYPE Permanent
Position Mission: As the Marketing and Communications Senior Manager, you will be instrumental in contextualizing Bulgari’s global strategy to the Indian market. You will lead a talented team to develop and implement innovative marketing and communications campaigns that elevate our brand's prestige and drive sales. Job responsibilities Brand Strategy: Develop and oversee the execution of a comprehensive marketing strategy that aligns with global directives and addresses local marketing needs. Define and maintain a strong brand identity and positioning across all touchpoints, including digital, print, and experiential. Identify and capitalize on emerging trends to ensure the brand remains relevant and innovative. Marketing Campaigns: Conceptualize, plan, and execute integrated marketing campaigns, including product launches, seasonal promotions, and brand awareness initiatives. Collaborate with creative agencies and internal teams to develop compelling marketing materials, such as advertising, social media content, and print collateral. Manage the marketing budget and measure the ROI of all marketing activities to optimize resource allocation. Public Relations: Build and maintain strong relationships with key Celebs, influencers, thought leaders and media partners. Develop and execute strategic PR plans that drive topicality and visibility. Develop market specific content balancing global codes with local relevance. Identify and leverage opportunities for meaningful partnerships with the local arts and crafts eco-system and foraging Digital Marketing: Lead the development and execution of digital marketing strategies, including social media, email marketing, and SEO/SEM. Optimize the brand's website and e-commerce platform to drive traffic and conversions. Utilize data analytics to measure the effectiveness of digital campaigns and make data-driven decisions. Event Management: Plan and execute high-profile events, such as fashion shows, trunk shows, and VIP experiences. Manage event budgets and logistics to ensure seamless execution. Team Leadership: Lead and inspire a team of marketing and communications professionals. Recruit, develop, and retain top talent. Foster a collaborative and creative work environment. Budget Management Allocate budgets in a strategic and efficient manager that is aligned with local priorities and maximizes efficacy. Ensure timely reporting to regional and global stakeholders Profile Qualifications: Minimum of 10 years of experience in a relevant role. Demonstrated success in managing 360-degree MARCOM mandates, either within a luxury brand or a global consumer-facing brand. Strong understanding of the luxury market and consumer behavior. Exceptional leadership and management skills. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Experience in managing budgets and resources. Proficiency in digital marketing tools and analytics. A passion for luxury and a keen eye for detail Advanced Power point skills JOB NUMBER BULG08831 COUNTRY / REGION India CITY New Delhi CONTRACT TYPE Permanent
Position CLIENT ADVISOR AND SALES SUPPORT BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER. Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence. In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari India is looking for his future: Job responsibilities Your mission is to provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficient running of the boutique. Demonstrate excellent product knowledge and drive to achieve store targets: Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service. Listen and understand clients’ needs, providing customized advice and introducing them to the discovery of the Brand. Establish and develop relationship with existing clients and engage new customers to the brand. Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience. Contribute to the store and service KPIs achievement. Register clients’ data in the dedicated system for future contact, personalized CRM actions and client development purposes. Perform all CRM one to one activities. Apply all sales related procedures and guidelines. Ensure that all front area of the shop are clean and products are displayed as per VM guidelines. Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored. Perform on-line training modules and participate to defined training sessions in order to develop your knowledge on different topics. Profile The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 3 to 4 years sales experience within a luxury environment. Marketing and Customer Relationship Management techniques experience is also ideal. Proficiency in English written and verbal is essential. To succeed within this role you should hold strong customer service and negotiation skills, work with integrity and respect to ensure operational effectiveness. Knowledge of Bulgari products, Selling skills and Store procedures is an advantage. JOB NUMBER BULG09377 COUNTRY / REGION India CITY Mumbai CONTRACT TYPE Permanent
As a Client Advisor and Sales Support at BVLGARI, you will play a crucial role in providing an inspirational and luxurious shopping experience for our esteemed clientele. Your primary responsibility will be to maximize every sales opportunity while supporting your peers and colleagues in the efficient running of the boutique. With a strong commitment to excellence and customer satisfaction, Bulgari India is seeking a dedicated individual to join our team. Your mission will involve welcoming all clients and prospects entering the store, regardless of their reason, and providing them with extraordinary service. By listening attentively to their needs, you will offer customized advice and introduce them to the world of the Bulgari Brand. Building and nurturing relationships with existing clients, as well as attracting new customers to the brand, will be key aspects of your role. To ensure a seamless sales process, you will be required to apply selling techniques from the moment of welcoming a client to packaging their purchase, delivering a unique shopping experience every time. Meeting store and service Key Performance Indicators (KPIs), registering client data for personalized CRM actions, and performing all CRM one-to-one activities will be essential tasks in achieving success in this role. Maintaining a clean and organized front area of the shop, adhering to VM guidelines, and handling all after-sales service front office activities will be part of your daily responsibilities. Additionally, you will engage in online training modules and defined training sessions to enhance your knowledge and skills on various topics. The ideal candidate for this position should be a committed and organized team player with at least 3 to 4 years of sales experience in a luxury environment. Proficiency in Marketing and Customer Relationship Management techniques, as well as strong English communication skills, is essential. Demonstrating excellent customer service and negotiation skills, working with integrity, and having knowledge of Bulgari products, selling skills, and store procedures will be advantageous. Join us at Bulgari India and be a part of a team dedicated to delivering exceptional service and creating unforgettable experiences for our valued customers. Job Number: BULG09377 Country/Region: India City: Mumbai Contract Type: Permanent,
Position CLIENT ADVISOR AND SALES SUPPORT BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER. Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence. In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari India is looking for his future: Job responsibilities Your mission is to provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficient running of the boutique. Demonstrate excellent product knowledge and drive to achieve store targets: Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service. Listen and understand clients’ needs, providing customized advice and introducing them to the discovery of the Brand. Establish and develop relationship with existing clients and engage new customers to the brand. Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience. Contribute to the store and service KPIs achievement. Register clients’ data in the dedicated system for future contact, personalized CRM actions and client development purposes. Perform all CRM one to one activities. Apply all sales related procedures and guidelines. Ensure that all front area of the shop are clean and products are displayed as per VM guidelines. Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored. Perform on-line training modules and participate to defined training sessions in order to develop your knowledge on different topics. Profile The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 3 to 4 years sales experience within a luxury environment. Marketing and Customer Relationship Management techniques experience is also ideal. Proficiency in English written and verbal is essential. To succeed within this role you should hold strong customer service and negotiation skills, work with integrity and respect to ensure operational effectiveness. Knowledge of Bulgari products, Selling skills and Store procedures is an advantage. BVLGARI MAISON Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living. Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels. Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social & Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari , reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.
Position CLIENT ADVISOR AND SALES SUPPORT BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER. Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence. In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari India is looking for his future: Job responsibilities Your mission is to provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficient running of the boutique. Demonstrate excellent product knowledge and drive to achieve store targets: Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service. Listen and understand clients’ needs, providing customized advice and introducing them to the discovery of the Brand. Establish and develop relationship with existing clients and engage new customers to the brand. Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience. Contribute to the store and service KPIs achievement. Register clients’ data in the dedicated system for future contact, personalized CRM actions and client development purposes. Perform all CRM one to one activities. Apply all sales related procedures and guidelines. Ensure that all front area of the shop are clean and products are displayed as per VM guidelines. Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored. Perform on-line training modules and participate to defined training sessions in order to develop your knowledge on different topics. Profile The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 3 to 4 years sales experience within a luxury environment. Marketing and Customer Relationship Management techniques experience is also ideal. Proficiency in English written and verbal is essential. To succeed within this role you should hold strong customer service and negotiation skills, work with integrity and respect to ensure operational effectiveness. Knowledge of Bulgari products, Selling skills and Store procedures is an advantage. JOB NUMBER BULG09377 COUNTRY / REGION India CITY Mumbai CONTRACT TYPE Permanent
Position CLIENT ADVISOR AND SALES SUPPORT BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER. Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence. In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari India is looking for his future: Job responsibilities Your mission is to provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficient running of the boutique. Demonstrate excellent product knowledge and drive to achieve store targets: Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service. Listen and understand clients’ needs, providing customized advice and introducing them to the discovery of the Brand. Establish and develop relationship with existing clients and engage new customers to the brand. Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience. Contribute to the store and service KPIs achievement. Register clients’ data in the dedicated system for future contact, personalized CRM actions and client development purposes. Perform all CRM one to one activities. Apply all sales related procedures and guidelines. Ensure that all front area of the shop are clean and products are displayed as per VM guidelines. Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored. Perform on-line training modules and participate to defined training sessions in order to develop your knowledge on different topics. Profile The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 3 to 4 years sales experience within a luxury environment. Marketing and Customer Relationship Management techniques experience is also ideal. Proficiency in English written and verbal is essential. To succeed within this role you should hold strong customer service and negotiation skills, work with integrity and respect to ensure operational effectiveness. Knowledge of Bulgari products, Selling skills and Store procedures is an advantage. JOB NUMBER BULG09377 COUNTRY / REGION India CITY Mumbai CONTRACT TYPE Permanent
Position CLIENT ADVISOR AND SALES SUPPORT BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER. Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence. In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari India is looking for his future: Job responsibilities Your mission is to provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficient running of the boutique. Demonstrate excellent product knowledge and drive to achieve store targets: Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service. Listen and understand clients’ needs, providing customized advice and introducing them to the discovery of the Brand. Establish and develop relationship with existing clients and engage new customers to the brand. Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience. Contribute to the store and service KPIs achievement. Register clients’ data in the dedicated system for future contact, personalized CRM actions and client development purposes. Perform all CRM one to one activities. Apply all sales related procedures and guidelines. Ensure that all front area of the shop are clean and products are displayed as per VM guidelines. Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored. Perform on-line training modules and participate to defined training sessions in order to develop your knowledge on different topics. Profile The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 3 to 4 years sales experience within a luxury environment. Marketing and Customer Relationship Management techniques experience is also ideal. Proficiency in English written and verbal is essential. To succeed within this role you should hold strong customer service and negotiation skills, work with integrity and respect to ensure operational effectiveness. Knowledge of Bulgari products, Selling skills and Store procedures is an advantage. BVLGARI MAISON Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living. Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels. Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social & Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari , reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.
Position CLIENT ADVISOR AND SALES SUPPORT BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER. Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence. In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari India is looking for his future: Job responsibilities Your mission is to provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficient running of the boutique. Demonstrate excellent product knowledge and drive to achieve store targets: Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service. Listen and understand clients’ needs, providing customized advice and introducing them to the discovery of the Brand. Establish and develop relationship with existing clients and engage new customers to the brand. Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience. Contribute to the store and service KPIs achievement. Register clients’ data in the dedicated system for future contact, personalized CRM actions and client development purposes. Perform all CRM one to one activities. Apply all sales related procedures and guidelines. Ensure that all front area of the shop are clean and products are displayed as per VM guidelines. Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored. Perform on-line training modules and participate to defined training sessions in order to develop your knowledge on different topics. Profile The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 3 to 4 years sales experience within a luxury environment. Marketing and Customer Relationship Management techniques experience is also ideal. Proficiency in English written and verbal is essential. To succeed within this role you should hold strong customer service and negotiation skills, work with integrity and respect to ensure operational effectiveness. Knowledge of Bulgari products, Selling skills and Store procedures is an advantage. JOB NUMBER BULG09378 COUNTRY / REGION India CITY New Delhi CONTRACT TYPE Permanent
Position Responsible to work as part of the sales team to create, stimulate and maximise sales opportunities, through sales and clientelling activities in order to achieve store sales and profit targets as well as provide exceptional service to clients. Job responsibilities Commercial Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service and never let the customer leave with a bad impression. Listen and understand clients’ needs, providing customised advice and introducing them to the discovery of the Brand. Establish and develop relationship with existing clients and engage new customers to the brand. Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience. Contribute to the store and service KPIs achievement, consistently highly ranked in store for commercially focused KPIs Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.) Ensure that all front areas of the store are clean and products are displayed as per VM guidelines Perform all After Sales service front office activities directly relating to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as a proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product etc.) and assuring that the customer satisfaction is constantly pursued and restored Client Register client details in dedicated system for future contact, personalised CRM actions and client development purposes Perform all CRM 1 to 1 activities as per Store Manager indications including CRM AFSS Create calendar for all top clients to propose special moments and activations throughout the calendar year Actively propose clients for upcoming events Work Health & Safety Comply with WHS policies, procedures and programs implemented by Bulgari. Work in a manner that is safe and does not create risks to yourself or others. Report and assist to rectify hazards. Report incidents resulting in an injury and/or near miss. Participate in consultative arrangements. Comply with the duty to not endanger others by their acts or omissions Profile Customer service and/or sales JOB NUMBER BULG09774 COUNTRY / REGION Australia CITY Chatswood Chase or Castlereagh CONTRACT TYPE Permanent
Position Responsible to work as part of the sales team to create, stimulate and maximise sales opportunities, through sales and clientelling activities in order to achieve store sales and profit targets as well as provide exceptional service to clients. Job responsibilities Commercial Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service and never let the customer leave with a bad impression. Listen and understand clients’ needs, providing customised advice and introducing them to the discovery of the Brand. Establish and develop relationship with existing clients and engage new customers to the brand. Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience. Contribute to the store and service KPIs achievement, consistently highly ranked in store for commercially focused KPIs Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.) Ensure that all front areas of the store are clean and products are displayed as per VM guidelines Perform all After Sales service front office activities directly relating to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as a proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product etc.) and assuring that the customer satisfaction is constantly pursued and restored Client Register client details in dedicated system for future contact, personalised CRM actions and client development purposes Perform all CRM 1 to 1 activities as per Store Manager indications including CRM AFSS Create calendar for all top clients to propose special moments and activations throughout the calendar year Actively propose clients for upcoming events Work Health & Safety Comply with WHS policies, procedures and programs implemented by Bulgari. Work in a manner that is safe and does not create risks to yourself or others. Report and assist to rectify hazards. Report incidents resulting in an injury and/or near miss. Participate in consultative arrangements. Comply with the duty to not endanger others by their acts or omissions Profile Customer service and/or sales JOB NUMBER BULG09774 COUNTRY / REGION Australia CITY Chatswood Chase or Castlereagh CONTRACT TYPE Permanent
**Role Overview:** As a Store Manager at BVLGARI, you will serve as a Bulgari Ambassador and be responsible for driving the performance of the boutique. Your main focus will be leading the team to deliver an exceptional client experience and achieving all targets related to client experience, image, sales, profitability, and operational compliance. Your understanding of the brand's positioning and business acumen will play a crucial role in driving sales and providing guests with unique and memorable experiences. You will need to embrace entrepreneurship, innovation, and adaptability to thrive in a fast-paced and ever-changing environment. **Key Responsibilities:** - **Business Management:** - Manage the boutique to achieve sales objectives and service KPIs, spending most of your time on the shop floor with the sales team and clients. - Contribute to defining action plans based on mystery shopping and Voice of the Client results and ensure their implementation. - **Client Management:** - Proactively recruit new customers and create events to generate new business opportunities. - Nurture relationships with clients both in-store and outside, implementing client database activities according to marketing guidelines. - Address client concerns, disputes, and complaints to ensure client satisfaction is restored. - **Team Management:** - Coach the sales team on delivering a unique shopping experience, including customer focus, storytelling, extraordinary service, selling skills, and attitude. - Develop the team through observation, feedback, and structured one-to-one meetings. - Partner with Sales Trainers to define training plans and ensure team participation in training sessions. - **Master of the House:** - Maintain the store, ensure a safe environment, and supervise after-sales service requests. - Manage store stock efficiently, propose corrective actions, and ensure compliance with company norms and procedures. - Sponsor a frictionless client experience through different touchpoints and drive store engagement in new omnichannel initiatives. - **Market Knowledge:** - Maintain profound knowledge of brand locations, events, and marketing activities in the store's environment. **Qualifications Required:** - **Technical Skills:** - Knowledge of store procedures and digital processes. - Understanding of the luxury business and competition. - **Soft Skills:** - Demonstrated leadership by example. - Business acumen and proactivity. - Focus on client satisfaction and coaching. - Commitment to excellence and managerial effectiveness. - Integrity, trust, curiosity, and driving change. **Additional Details:** BVLGARI, founded in Rome in 1884, is a renowned Roman High Jeweler known for its magnificent creations. The brand has evolved into a global luxury purveyor offering a range of products and services, including fine jewels, watches, accessories, and perfumes. BVLGARI is deeply committed to social and environmental responsibility, as demonstrated through its philanthropic partnerships and the creation of Fondazione Bvlgari in 2024 to build a sustainable future through care, generosity, and dedication to the community.,