Client Advisor

Position

Responsible to work as part of the sales team to create, stimulate and maximise sales opportunities, through sales and clientelling activities in order to achieve store sales and profit targets as well as provide exceptional service to clients.

Job responsibilities

Commercial

• Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service and never let the customer leave with a bad impression.

• Listen and understand clients’ needs, providing customised advice and introducing them to the discovery of the Brand.

• Establish and develop relationship with existing clients and engage new customers to the brand.

• Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience.

• Contribute to the store and service KPIs achievement, consistently highly ranked in store for commercially focused KPIs

• Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.)

• Ensure that all front areas of the store are clean and products are displayed as per VM guidelines

• Perform all After Sales service front office activities directly relating to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as a proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product etc.) and assuring that the customer satisfaction is constantly pursued and restored

Client

• Register client details in dedicated system for future contact, personalised CRM actions and client development purposes

• Perform all CRM 1 to 1 activities as per Store Manager indications including CRM AFSS

• Create calendar for all top clients to propose special moments and activations throughout the calendar year

• Actively propose clients for upcoming events

Work Health & Safety

• Comply with WHS policies, procedures and programs implemented by Bulgari.

• Work in a manner that is safe and does not create risks to yourself or others.

• Report and assist to rectify hazards.

• Report incidents resulting in an injury and/or near miss.

• Participate in consultative arrangements.

• Comply with the duty to not endanger others by their acts or omissions

Profile

Customer service and/or sales