Store Manager

About Broadway

Role Overview

Key Responsibilities

1. Store Operations & Excellence

• Own end-to-end store performance: footfall, conversion, category performance, ATV, basket size, and profitability.
• Maintain Broadway s visual and operational standards at all times flawless floor hygiene, VM, and brand representation.
• Oversee backend functions like inventory control, replenishment, billing, safety, and loss prevention.

2. Multi-Category Ownership

• Ensure smooth functioning across diverse departments

  clothing, footwear, beauty, accessories, wellness, home, and gifting

  .
• Coordinate with brand teams and internal category heads for launches, activations, and display enhancements.
• Deep-dive into category performance and build weekly plans to boost trials, conversions, and customer engagement.

3. Team Leadership & Culture

• Lead, coach, and energize a large, diverse store team of 50-80+ employees.
• Drive strong daily rhythms briefings, training, reviews, and recognition.
• Build a strong team culture of ownership, agility, and excellence.

4. Customer Experience

• Champion Broadway s promise of an exceptional, elevated, and seamless customer experience.
• Empower team members to personalize experiences, resolve issues promptly, and go beyond transactions.

5. Brand Partnerships & Events

• Liaison with key brand partners for VM alignment, in-store promotions, and product trainings.
• Oversee smooth execution of in-store events, seasonal campaigns, and community-driven experiences.

6. Reporting & Strategy

• Maintain dashboards, track KPIs, and drive improvement actions.
• Share strategic inputs with the central team to co-create store growth plans.

What You ll Need

• 8-12 years of retail experience, with

  proven leadership in multi-category environments

  (e.g., fashion + beauty + wellness).
• Strong P&L ownership experience in high-footfall, large-format or premium stores.
• Experience managing a cross-functional team with 80+ members.
• Excellent floor presence, customer orientation, and team management.
• Strong process understanding with the ability to hustle, improvise, and lead from the front.
• Tech-comfortable able to work with systems, dashboards, and CRM tools.