Store Manager

About the Role

The Store Manager/Assistant Store Manager will be responsible for overseeing store operations, managing performance, and ensuring a high level of customer service in our Kochi, Kerala location.

Responsibilities

• Complete Store Operations, Performance Management, teamwork in the store.
• Maintain all relevant reports to keep a track of the progress level.
• Ensure Planning & Availability of the stocks.
• Adherence to SOP’s.
• Being able to deliver the right mix of the product and services.
• Visual Merchandising.
• Collect accurate & timely market intelligence & trends to enhance business.
• Handling team reviews & team briefings.
• Ensuring the deliveries & adherence to store audits via the team.
• Handling escalations on priority.
• Create a healthy environment.
• Lead the team by example, with an eye to detail with regards to the business.
• Possess excellent communication and customer handling skills.
• Should have worked in Premium Brand / Upmarket Segment Store / High End Retail / Cluster Manager in LF Retail chains.
• Should have handled a team of minimum (10 members) for at least 2-3 years.
• Computer savvy, especially handling reports and generating them in Excel.
• Possess good leadership skills, analytical skills, and problem-solving skills.
• Conflict Resolution.
• Conceptual knowledge.
• Able to multitask.
• Creative and has strategic thinking in place.

Qualifications

Experience: 4+ years

Required Skills

• Excellent communication skills.
• Flair for customer service.
• Confident and presentable.
• Flexible and adaptable in working hours.

Preferred Skills

• Experience in Premium Brand / Upmarket Segment Store / High End Retail.
• Leadership and team management experience.

Pay range and compensation package

Competitive salary based on experience.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices and encourage applicants from all backgrounds to apply.