Department: Food & Beverage Location: The Shillong Address Employment Type: Full-Time Job Summary: The F&B Service Executive is responsible for ensuring exceptional dining experiences by supervising and coordinating the activities of the F&B service team. This role involves maintaining high standards of service, supporting daily operations, addressing guest needs, and ensuring smooth execution of food and beverage service in line with company standards. Key Responsibilities: Supervise daily F&B operations across restaurant, bar, or banquet settings. Ensure excellent customer service and guest satisfaction at all times. Coordinate with kitchen and bar staff to ensure timely and accurate service. Assist in training, guiding, and mentoring service staff to meet service standards. Monitor cleanliness, organization, and presentation of service areas. Handle guest complaints and feedback professionally, escalating issues when needed. Manage reservations, seating arrangements, and guest flow efficiently. Maintain inventory of service items and coordinate with procurement for restocking. Ensure compliance with health and safety regulations and hygiene standards. Assist in planning and executing events, promotions, or special dining experiences. Generate service reports and provide input to management for performance improvement. Qualifications & Skills: Excellent communication and interpersonal skills. Strong leadership and team management abilities. Knowledge of food and beverage products, service techniques, and industry trends. Ability to work under pressure in a fast-paced environment. Working Conditions: Flexible work schedule including weekends, holidays, and evenings. On-foot for extended periods; may require lifting or carrying service items. Job Type: Permanent Job Types: Full-time, Permanent Benefits: Food provided Health insurance Provident Fund Work Location: In person
Department: Food & Beverage Location: The Shillong Address Employment Type: Full-Time Job Summary: The F&B Service Executive is responsible for ensuring exceptional dining experiences by supervising and coordinating the activities of the F&B service team. This role involves maintaining high standards of service, supporting daily operations, addressing guest needs, and ensuring smooth execution of food and beverage service in line with company standards. Key Responsibilities: Supervise daily F&B operations across restaurant, bar, or banquet settings. Ensure excellent customer service and guest satisfaction at all times. Coordinate with kitchen and bar staff to ensure timely and accurate service. Assist in training, guiding, and mentoring service staff to meet service standards. Monitor cleanliness, organization, and presentation of service areas. Handle guest complaints and feedback professionally, escalating issues when needed. Manage reservations, seating arrangements, and guest flow efficiently. Maintain inventory of service items and coordinate with procurement for restocking. Ensure compliance with health and safety regulations and hygiene standards. Assist in planning and executing events, promotions, or special dining experiences. Generate service reports and provide input to management for performance improvement. Qualifications & Skills: Excellent communication and interpersonal skills. Strong leadership and team management abilities. Knowledge of food and beverage products, service techniques, and industry trends. Ability to work under pressure in a fast-paced environment. Working Conditions: Flexible work schedule including weekends, holidays, and evenings. On-foot for extended periods; may require lifting or carrying service items. Job Type: Permanent Job Types: Full-time, Permanent Benefits: Food provided Health insurance Provident Fund Work Location: In person
About Us Nestled on the banks of the Umiam Lake, Ri Kynjai – Serenity by the Lake is one of Northeast India’s premier resorts, offering world-class hospitality with a deep connection to Khasi heritage and culture. We are currently seeking a committed and service-driven F&B Captain (Service) to join our team and help us deliver an exceptional guest experience. Job Responsibilities Supervise and coordinate the daily operations of the restaurant and dining areas. Ensure smooth food and beverage service as per resort standards. Maintain high levels of guest satisfaction through prompt, courteous, and professional service. Guide and train service staff; assist in scheduling and shift management. Handle guest complaints calmly and professionally; resolve issues efficiently. Work closely with kitchen and bar teams to ensure seamless service. Monitor hygiene, grooming, and service standards across the F&B service team. Assist in inventory control and requisition of supplies. Ensure billing procedures and POS entries are accurately followed. Key Requirements Minimum 4 years of experience as F&B Captain or Team Leader in a reputed hotel/resort. Diploma or Degree in Hotel Management or related field (preferred). Strong leadership, interpersonal, and communication skills. Good knowledge of F&B service standards and customer service. Familiar with North East culture and hospitality practices is a plus. Must be willing to work in shifts, weekends, and holidays. Fluency in English and Hindi; knowledge of local languages (Khasi, Assamese) is an advantage. IMPORTANT NOTE Applications will be accepted ONLY from candidates residing in Meghalaya and Assam. Candidates from outside these states will not be considered. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Work Location: In person