Department: Food & Beverage Location: The Shillong Address Employment Type: Full-Time Job Summary: The F&B Service Executive is responsible for ensuring exceptional dining experiences by supervising and coordinating the activities of the F&B service team. This role involves maintaining high standards of service, supporting daily operations, addressing guest needs, and ensuring smooth execution of food and beverage service in line with company standards. Key Responsibilities: Supervise daily F&B operations across restaurant, bar, or banquet settings. Ensure excellent customer service and guest satisfaction at all times. Coordinate with kitchen and bar staff to ensure timely and accurate service. Assist in training, guiding, and mentoring service staff to meet service standards. Monitor cleanliness, organization, and presentation of service areas. Handle guest complaints and feedback professionally, escalating issues when needed. Manage reservations, seating arrangements, and guest flow efficiently. Maintain inventory of service items and coordinate with procurement for restocking. Ensure compliance with health and safety regulations and hygiene standards. Assist in planning and executing events, promotions, or special dining experiences. Generate service reports and provide input to management for performance improvement. Qualifications & Skills: Excellent communication and interpersonal skills. Strong leadership and team management abilities. Knowledge of food and beverage products, service techniques, and industry trends. Ability to work under pressure in a fast-paced environment. Working Conditions: Flexible work schedule including weekends, holidays, and evenings. On-foot for extended periods; may require lifting or carrying service items. Job Type: Permanent Job Types: Full-time, Permanent Benefits: Food provided Health insurance Provident Fund Work Location: In person
Department: Food & Beverage Location: The Shillong Address Employment Type: Full-Time Job Summary: The F&B Service Executive is responsible for ensuring exceptional dining experiences by supervising and coordinating the activities of the F&B service team. This role involves maintaining high standards of service, supporting daily operations, addressing guest needs, and ensuring smooth execution of food and beverage service in line with company standards. Key Responsibilities: Supervise daily F&B operations across restaurant, bar, or banquet settings. Ensure excellent customer service and guest satisfaction at all times. Coordinate with kitchen and bar staff to ensure timely and accurate service. Assist in training, guiding, and mentoring service staff to meet service standards. Monitor cleanliness, organization, and presentation of service areas. Handle guest complaints and feedback professionally, escalating issues when needed. Manage reservations, seating arrangements, and guest flow efficiently. Maintain inventory of service items and coordinate with procurement for restocking. Ensure compliance with health and safety regulations and hygiene standards. Assist in planning and executing events, promotions, or special dining experiences. Generate service reports and provide input to management for performance improvement. Qualifications & Skills: Excellent communication and interpersonal skills. Strong leadership and team management abilities. Knowledge of food and beverage products, service techniques, and industry trends. Ability to work under pressure in a fast-paced environment. Working Conditions: Flexible work schedule including weekends, holidays, and evenings. On-foot for extended periods; may require lifting or carrying service items. Job Type: Permanent Job Types: Full-time, Permanent Benefits: Food provided Health insurance Provident Fund Work Location: In person
About Us Nestled on the banks of the Umiam Lake, Ri Kynjai – Serenity by the Lake is one of Northeast India’s premier resorts, offering world-class hospitality with a deep connection to Khasi heritage and culture. We are currently seeking a committed and service-driven F&B Captain (Service) to join our team and help us deliver an exceptional guest experience. Job Responsibilities Supervise and coordinate the daily operations of the restaurant and dining areas. Ensure smooth food and beverage service as per resort standards. Maintain high levels of guest satisfaction through prompt, courteous, and professional service. Guide and train service staff; assist in scheduling and shift management. Handle guest complaints calmly and professionally; resolve issues efficiently. Work closely with kitchen and bar teams to ensure seamless service. Monitor hygiene, grooming, and service standards across the F&B service team. Assist in inventory control and requisition of supplies. Ensure billing procedures and POS entries are accurately followed. Key Requirements Minimum 4 years of experience as F&B Captain or Team Leader in a reputed hotel/resort. Diploma or Degree in Hotel Management or related field (preferred). Strong leadership, interpersonal, and communication skills. Good knowledge of F&B service standards and customer service. Familiar with North East culture and hospitality practices is a plus. Must be willing to work in shifts, weekends, and holidays. Fluency in English and Hindi; knowledge of local languages (Khasi, Assamese) is an advantage. IMPORTANT NOTE Applications will be accepted ONLY from candidates residing in Meghalaya and Assam. Candidates from outside these states will not be considered. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Work Location: In person
Eligibility Criteria: Only candidates who are permanent residents of Meghalaya or Assam are eligible to apply. Job Summary: We are seeking a dedicated and experienced Housekeeping Supervisor to oversee the cleanliness, orderliness, and appearance of our hotel. The ideal candidate should be detail-oriented, able to manage a team effectively, and ensure high standards of hygiene and guest satisfaction. Key Responsibilities: Supervise daily housekeeping operations across guest rooms, public areas, and back-of-house areas. Train, manage, and schedule housekeeping staff. Conduct regular inspections of rooms and public areas to ensure quality standards are met. Coordinate with the front office and maintenance departments for smooth operations. Maintain inventory of cleaning supplies and linen; prepare requisitions as necessary. Handle guest complaints or special requests related to housekeeping efficiently and courteously. Ensure compliance with health, safety, and hygiene standards. Maintain records related to staff performance, room cleaning schedules, and inspections. Requirements: Proven experience as a Housekeeping Supervisor in a hotel or resort environment (minimum 2 years). Strong leadership and communication skills. Good understanding of cleaning procedures, equipment, and health regulations. Ability to work under pressure and handle multiple tasks. Fluency in English, Hindi, and/or local languages preferred. Flexibility to work in shifts, including weekends and holidays. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Food provided Paid sick time Paid time off Provident Fund Work Location: In person
Job Title: Steward Location: Rynsan, Shillong Café Job Type: Full-time Salary: As per industry standards Job Summary We are looking for a polite, hard-working, and customer-focused Steward to join our team at Rynsan, Shillong Café. The ideal candidate will ensure smooth café operations by providing excellent service, maintaining cleanliness, and supporting the overall dining experience for our guests. Key ResponsibilitiesGuest Service Greet customers warmly and guide them to their seats Take and serve food and beverage orders efficiently Provide prompt responses to guest requests and ensure customer satisfaction Maintain a friendly and professional attitude at all times Food & Beverage Support Ensure tables are clean and properly set before and after service Serve food and beverages as per café standards Assist in plating, garnishing, and basic service tasks as required Coordinate closely with kitchen staff for smooth order flow Cleanliness & Hygiene Maintain cleanliness of dining area, tables, counters, and service stations Follow proper hygiene and sanitation protocols Ensure cutlery, glassware, and tableware are cleaned and arranged properly Operations & Teamwork Assist in stock management—refilling water, condiments, napkins, etc. Support café staff in opening and closing duties Work as part of a team to ensure an efficient and pleasant café environment Requirements Prior experience as a steward/waiter preferred (freshers with minimum three months F&B Service training can also apply) Good communication and customer service skills Positive attitude, punctual, and well-groomed Ability to work in a fast-paced environment Basic understanding of food & beverage service Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹12,500.00 per month Work Location: In person
Job Title: Restaurant & Cottage Manager – Ri-Sai Highway Restaurant, Nongpoh Location: Nongpoh, Ri Bhoi, Meghalaya Job Type: Full-Time Experience Required: Minimum 5 years in Restaurant / Hospitality Management About Us Ri-Sai is a newly opened highway restaurant located in the scenic region of Nongpoh, Ri Bhoi, Meghalaya. Our property features a full-service restaurant and 5–6 cozy cottages for travelers. We are looking for an experienced and dynamic Restaurant & Cottage Manager to oversee day-to-day operations, ensure excellent customer service, and manage the overall guest experience. Key Responsibilities - Restaurant Operations Oversee daily restaurant operations, staff management, cleanliness, and service standards. Ensure high-quality food, hygiene, and safety compliance. Manage inventory, stock control, vendor coordination, and procurement. Handle customer service issues, feedback, and maintain guest satisfaction. Implement SOPs, cost-control measures, and operational efficiency. Cottage / Accommodation Management Manage reservations, check-ins, check-outs, and guest services for cottages. Ensure cottage cleanliness, housekeeping supervision, and maintenance coordination. Maintain guest records, billing accuracy, and smooth overall lodging operations. People Management Recruit, train, supervise, and schedule staff across restaurant and cottage operations. Conduct regular performance reviews and ensure staff discipline and grooming standards. Financial & Administrative Duties Assist in budgeting, daily sales reports, and financial tracking. Monitor expenses, reduce wastage, and support revenue growth initiatives. Required Qualifications & Skills Minimum 5 years of experience in restaurant or hotel/hospitality management. Strong leadership, communication, and customer service skills. Ability to manage a team and multitask across food service and lodging functions. Proficiency in basic computer operations and POS systems. Ability to work flexible hours, including weekends and holidays. Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹45,000.00 per month Benefits: Cell phone reimbursement Food provided Health insurance Paid sick time Paid time off Provident Fund Work Location: In person