Store Manager

Role & responsibilities

JD for Store Manager. Products Curtains, Upholstery, Bedsheets, blinds, wallpaper.

Summary

This role is responsible for managing the P&L and driving sales for the store through efficient store operations, customer service delivery, motivation, and retention of store personnel and adherence to company norms.

Duties and responsibilities

Financial:
a. To plan and achieve the revenue and profit targets for the store in consultation with the retail headb. To monitor and control expenses through efficient store operations.c. Implement plans to maximize sales while controlling expenses within the budget

2. Customer:
a. To ensure setting up the conducive environment at the store to facilitate purchase decisions and provide customer service.b. To facilitate timely and efficient customer service to create customer delight.3. Operational:a. To plan to achieve the store level targets along with the teamb. To oversee all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback.c. To implement marketing plans for the store and drive sales promotion initiatives, events for the storee. To monitor sales figures vis--vis forecast and interpret trends to facilitate planningf. To communicate actual store sales to performance budget to all relevant store employees and ensure achievement of targetsg. To maintain a competition radar and communicate timely feedback w.r.t product, price, and promotions.h. Constantly innovating methodologies to improve customer footfalls and conversions

4. People Management:
a. To cultivate, promote and maintain company's culture through teamwork, collaboration, development of people and achievement of targets.f. To ensure customer service training is provided to all store employees.g. To ensure timely review and feedback takes place for all store employees

Specifications

Education:   Graduate

Experience:  8 plus years of retail store experience (apparel, home furnishing and other creative

Industries)

Specialized Knowledge/ Skills

• Strong communication and interpersonal skills
• Team Player
• Team Leader
• Well groomed and pleasant