2363 Store Management Jobs - Page 49

Strong Presentation Skills Power Point | Excel | Word Basic Business operation understanding Showroom management Attending Visitors to experience center and monitor their record Pass on enquiries to sale for conversion Coordinate office activities and operations to secure efficiency and compliance to company policies Supervise administrative staff and divide responsibilities to ensure performance Manage agendas/travel arrangements/appointments etc. for the upper management Manage phone calls and correspondence (e-mail, letters, packages etc.) Create and update records and databases with personnel, financial and other data Track stocks of office supplies and place orders when necessary Submit timely reports and prepare presentations/proposals as assignment Assist colleagues whenever necessary Contributes to team effort by accomplishing related results as needed. Outstanding communication and interpersonal abilities Good in data analytics and Power Point Presentation Excellent organizational and leadership skills Familiarity with office management procedures and basic accounting principles Excellent knowledge of MS Office and office management software (ERP etc.) Qualifications in secretarial studies will be an advantage Good Negotiator who is able to bring to the table a solution that not only meets organization objective but also mutually beneficial. Ability to build strong working relationships across all levels of the organization. Strong presentation skills and customer service, Fast learning. You should be able to adapt easily to meet the rapidly evolving environment. Flair of an office administrator, office assistant or relevant role Prioritizing features build consensus and coordinate product schedules. Strong problem-solving skills. Innovation the ability to create and develop new ideas. Knowledge of SAP software Skills : - Showroom Management, Sales Enquiry, Office Activities, Administrative Staff Management, Visitor Greeting, Record Management, Email, Letter, Packages, Data Management, SAP Software, Excel, Power Point, Quotation, Performa invoice.

The roles Key Objective is: To effectively plan and execute Structural Repair Work at sites according to defined SOPs, manage client communication, and ensure timely handover, delivering quality within budget. Lead and motivate teams to achieve targets. Key Duties Responsibilities: Strategic: Forecast, anticipate, and convey material requirements quarterly in advance, sending the same to the Purchase Department 10 days before the start of the quarter. Ensure quick and logical decision-making for the smooth and timely completion of projects. Implementation: Prepare material and labor budgets upon receipt of BOQ and work order, and secure necessary approvals. Create detailed activity-wise bar charts, track progress weekly, report status, and take corrective measures as needed. Standardize labor rates and engage labor contractors at approved rates. Identify and get approval for extra items and deviations/excess- savings, focusing on profitable items to increase their quantity. Identify loss-making items and obtain approval for extra or Substituted items. Review tender clauses, discuss with management, and implement them on-site. Revise material and labor budgets as required, but no later than the middle of the project, with management approval. Ensure on-site quality through strict quality control measures. For repairing projects, ensure company investment does not exceed 25% of the work order amount, recovering the full amount by the third R.A. bill. Managerial Receive daily reports from Project In-Charge colleagues and send MIS reports to management. Approve vendor bills by thoroughly checking the GRN/weekly material report for at least 25% of the amount. Check and pass labor contractor bills., including on-site test checks for 25% of the bill value. Direct Project In-Charge to cComplete projects on time. Ensure monthly billing of all projects on or before the 15th and secure payments as per tender clauses. Ensure material testing and obtain satisfactory test reports as per tender clauses or QAM. Coordinate with the Purchase Department to ensure timely material receipt. Liaise with the Accounts Department, clients, and consultants. Send monthly MIS reports on budget, site progress, and reconciliation of material and labor, preferably R.A. bill-wise. Verify the Fixed Asset Report from Project In-Charge and ensure maintenance of assets, ensuring they are in working condition. Other Task: Attend daily conference calls.and various in house & Client & Consultants meeting. Handle multitasking duties as needed. Attitudinal Skills: Passion Responsible Decisive and deal-oriented Winning attitude with a ,Never Say Die; spirit Problem-solving skills Proactive.

Immediate Openings on Retail RNCR(Demand Manager) PAN INDIA - Contract Working Mode Hybrid 6+ Years Retail RNCR (Demand Manager) PAN INDIA Period Immediate Employment Mode Contract Description Primary Skills Lead - Retail - RNCR Demand Management/Project Management for New site setup and old site closure. Collating requirements and raising project requests based on agreed templates with Customer. Manages and is responsible for the successful completion of all Demand-related tasks; Performs complex administrative and analytical tasks in support of a contract program; Owns Demand-related metrics as part of the overall quality assurance plan; Participates in special projects as required; Provides reports and dashboards to provide transparency into demand backlog, trends, and current pipeline; Facilitates and actively participates in Demand prioritization meetings with appropriate stakeholder groups; Reports to and consults with upper management and executives, as needed, to help drive strategic organizational and platform growth; Constructs relevant assessment criteria and formulae to support objective demand prioritization; Recommends processes to receive, assess, and approve submitted demand records.

Role: Deputy Delivery Hub Manager Location : Bangalore Compensation: CTC offered for Full time employees with 4 L CTC. Qualification: Any Graduate Job Role and Responsibilty: Oversee end-to-end dark store operations, including inventory, staffing, and training. Manage rider operations, from onboarding to productivity. Plan infrastructure and manpower needs. Develop and implement SOPs for efficiency. Foster continuous improvement through lean practices. Collaborate cross-functionally and drive innovation. Embody Zeptos ownership culture.

Handling stores Purchases material Control coordination with other departments Required Candidate profile

Job Title: Traveling Store Operations Manager Base location: Mumbai Work location: Stores Key Responsibilities: • Conduct regular visits to multiple store locations to audit operations and provide hands-on support. • Train, guide, and motivate store teams to achieve sales and customer service targets. • Implement and monitor standard operating procedures (SOPs) across all assigned stores. • Analyze performance metrics and take corrective actions to improve productivity and profitability. • Act as the primary liaison between stores and corporate teams to ensure smooth communication and execution. • Support new store openings, staff onboarding, and temporary performance interventions. • Ensure compliance with company policies, visual merchandising standards, and safety regulations. Key Skills: • Multi-store management • Operational audits • Team leadership & training • Cross-city travel adaptability • Retail SOP implementation • Sales performance analysis • Conflict resolution & coaching

JOB TITLE: Store Manager Location Bangalore, Ahmedabad Role in the organization: To manage a store in a profit centre capacity in order to achieve budgeted sales and profits and provide superior customer service Responsibilities:- 1. Sales Target Achievement To ensure implementation of promotional activities and create awareness of the Fabindia brand Identify potential customers and customize selling approach to cross sell/ up-sell Planning and Achieving the daily / monthly Store as well as category sales Targets of the stores Handling Customer queries To track and monitor retail metrics like mystery customer report, footfall, conversion, average bill value etc. and take corrective and timely measures Should be able to Gauge customer requirements, bulk orders and fulfilment of same Ordering the right product mix to meet customer/ store needs 2. Customer Service To ensure superior customer service at all times. Ensure major customer issues / complaints /feedbacks are escalated to the Area Manger/MRH Ensure appropriate look and feel, smooth running and security of own stores Maximize the store Profitability and Productivity by following the productivity parameters Maintain the balance between optimal utilization of the wallet and meeting customer needs Monitor compliance and provide inputs for refinement Identify need gaps and influence product mix. Ensure optimal utilization of the wallet. Plan ordering and managing stock levels as per Fabindia SOP Providing inputs towards product development / Quality Issues To ensure timely global counts are done and all protocols related to inventory and merchandise upkeep are adhered to minimise inventory loss To keep checkon the given OPEX budgets to ensure expenses are within the Budgets 3. Visual Merchandising To ensure VM Guidelines are followed and adhered to at the store Enhancing the customer experience by providing feedback / guidance to the team on Visual Merchandising Ensure the Optimum utilization of the Store space & showcasing the right merchandise mix to maximise SPF for the categories 4. Administrative Responsibility Providing data and the initial framework of the store budget Monitoring actual performance against OPEX budget through the year Compiling data and timely reporting of relevant market MIS reports(mystery customer, footfall, conversion, average bill value etc.) Maintaining procedural and documentary compliance To ensure proper packaging & insurance documentation to be in place for cross store transfers. Accurate documentation is submitted timely to support claims 5. Market Study Track competition and local environment and provide inputs to AM / MRH Formulating strategies & recommending business development initiatives / workable business ideas Identifying potential store locations and business opportunities 6. MIS and Reporting Regular analysis of sales and stocks – region / store / category wise To prepare various reports as per the timelines, daily, weekly, fortnightly and monthly

Managing Inventory, Inward and Outward Stock. Receiving Invoices, Inventory Software Handling the Portals of Ecommerce platform (Amazon, Shopify, Flipkart, Tatacliq, Paytm, Jio-Mart & Tps-tech Website) Managing Inventory, Inward and Outward Stock. Required Candidate profile Graduate with 3 to 6 yrs exp in handling Warehouse Operation preferably from FMCG ,Ecommerce Industry Warehousing,Inventory Management Implementation of System to assure proper Management of Shipments

Job Title : Store Manager About Us:- Apna Mart is leading Retail Grocery Store and we are committed to delivering exceptional customer service and maintaining high operational standards across our stores. Overview: We are seeking a dynamic and experienced Store Manager to oversee operations at our retail location. The ideal candidate will have a proven track record in retail management, exceptional leadership skills, and a passion for customer service. This role requires someone who can drive sales, manage staff effectively, and maintain high operational standards. Roles & Responsibilities: Oversee daily operations of the store, ensuring smooth and efficient workflow. Set and achieve sales targets and goals, while maintaining profitability. Recruit, train, and manage a team of retail staff members. Create and implement strategies to maximize sales and customer satisfaction. Monitor inventory levels and ensure stock availability. Maintain high standards of store presentation and cleanliness. Handle customer inquiries and concerns, resolving issues promptly. Conduct regular performance evaluations and provide feedback to staff. Ensure compliance with company policies and procedures. Collaborate with senior management on strategic initiatives and marketing campaigns. Skills Requirements: Proven experience as a Store Manager or similar role in retail. Strong leadership and managerial skills. Excellent communication and interpersonal abilities. Ability to work flexible hours, including evenings and weekends. Proficiency in MS Office; familiarity with retail management software is a plus. Ability to motivate, guide, and support employees, fostering a positive work culture. Addressing staff and customer conflicts with professionalism and empathy. Ensuring staff is properly trained on company policies, customer service, and product knowledge. Assigning tasks to team members according to their strengths and areas of expertise. Clear and effective communication with customers, staff, and vendors.

Responsibilities: * Manage store operations: inventory control, material receipts & deliveries * Supervise store staff: FIFO, GRN, Delivery Challans * Oversee store planning & maintenance: shelving, stock rotation

Job Description Position: Assistant Manager Inventory, Stores & Logistics Company Name : POSHS CINOTI PVT LTD Website: http://www.poshscinoti.com Location: Asawali, Khandala, Satara Qualification: Education: B.E / B.Tech - Mechanical Experience: 6 to 8 years of relevant field experience Role & responsibilities Responsible for Material Inward & Outward with Data Sheet. Material Storage and Material Safety. Control on Material Issue Scrap Records & Scrap Control. Inventory Control. Plan Raw material, Bought outs and Consumables to meet the production target. Check Inward & Outward Gate Entry Register for Cross verification. Updating Inward & Outward Material details in Data Sheet. Checking Inward material as per PO Quantity and inform to Quality for inspection. Focus on optimum utilization of material and Inventory Control. Maintain Inventory levels and control flow of product. Ensure that standard operating procedures are adhered. Monitor & maintain all quality records i.e. test certificates etc Ensure that all incoming Raw materials/bought out are tested as per the Quality Plan. Responsible for annual audit of all materials and necessary documentation. Preferred candidate profile Methodical approach to work and the ability to priorities. Ability to self-evaluate learning needs. Cost control over site related issues. To analyses and improve Site processes. Knowledge of ERP Skilled in Excel Perks and Benefits PF Benefit. Diwali Bonus. Retention Bonus. Mediclaim Facility. Canteen Facility. Bus Facility. If you are interested in moving forward with the application process, kindly respond to this email ( hr1@poshsmetal.com ) with the following required information: Total Experience: Relevant Experience: Current CTC: Expected CTC: Notice Period: Current Location: Preferred Location: Availability for Interview: Mode of interview:

Job Summary: We are seeking an experienced Store Manager to lead our retail apparel store. The ideal candidate will be responsible for overseeing daily operations, sales performance, inventory control, financial management, and team leadership to ensure an excellent customer experience. Key Responsibilities: Operations Management - Oversee store operations, inventory, and visual merchandising to align with company standards. Team Leadership Lead, train, and motivate store staff to achieve high performance. Sales & Customer Service - Drive sales and ensure outstanding customer service while resolving any customer concerns. Inventory Control - Monitor stock levels and implement effective loss prevention measures. Financial Management Review financial reports, manage store budgets, and ensure profitability. Qualifications & Requirements: Experience: 3-5 years of retail management experience, preferably in the apparel industry. Skills: Strong leadership, sales, and customer service skills. Technical Knowledge: Familiarity with retail management software and POS systems. Additional Requirements: Flexibility to work evenings, weekends, and holidays. Ability to lift stock and stand for extended periods.

Manage delivery schedule and delivery people Responsible to generate bill for all retailers, online and corporate clients Responsible to generate Eway Bill Ensure recording of sales order received from sales team and production Details received from production department in software Responsible to generate Packing Slip Responsible to maintain stock report Share Stock report to Accounts Team as and when required Responsible to coordinate with Transporters Ensure shipments are delivered as per schedule Maintain Sales Report, provide the same as and when requested by director Daily reporting in predefined format. Should have friendly and helpful attitude Ensure to have succession planning so that work should not stuck in absenc Responsible for coordination about admin work Responsible for taking orders on call Keeping vigilance on required area and report management on daily basis Maintain decorum of working premises and hygiene Create SOP wherever required and ensure to adhere to it Acceptance to unforeseen work related to Billing department

This is a full-time on-site role for a Store Officer at S.S.Controls located in Aurangabad. The Store Officer will be responsible for stock operations like inward/ issue, stock management, inventory control, and inventory analysis. The role will involve managing and maintaining accurate records of stock and ensuring efficient store operations like: # Incoming inspection - quantity & item description verfication as per PO # Preparation of GRN # Handling supplier rejection - coordinating for material return/ replacement # Maintaining store 5s # Kitting as per BOM and issue to shopfloor # Raising short supply list with purchase and pulling till its closure # 57F4 challan and reconsiliation for jobwork supplier # Slow moving, fast moving & non moving analysis # Coordination for maintaining MSL # Stock Control and Inventory Management skills Desired Skills: # Candidate should be expert in MS Excel, should have experience in SAP/ ERP # Experience in stock management # Knowledge of inventory control techniques # Experience in a similar role in the manufacturing industry

Responsibilities: * Ensure inventory accuracy & customer satisfaction * Manage store operations & staff * Oversee store maintenance & safety protocols * Maintain stock levels & order supplies * Delivery Challan & E way bills

Store In-charge of a School Inventory Management/Control Graduate in any discipline Effective Communication Skills 2 years Experience of working in a similar profile Location : Jain International School Nagpur Job Type: Full-time Schedule: Day shift

Stores operations, Inventory control, GRN, FIFO, MRN, Material management

1. Should be aware of the process involved in the stores for Electronic products manufacturing 2. To maintain daily record of the model issues and the shortages there off physically and in the system (Oracle). Also make sure that the shortages are issues once the related material is received in stores 3. To provide monthly and yearly stock statement and the related work with reconciling of the stocks

Job Summary: The Retail Store Expansion Manager is responsible for identifying suitable retail locations at the lowest cost, managing end-to-end store setup, and ensuring the seamless execution of new store openings. This role requires expertise in retail real estate, lease negotiations, and project management while ensuring alignment with brand objectives. The manager will also oversee modifications and maintenance for existing stores. Key Responsibilities: Store Location Identification & Leasing: Conduct market research to identify cost-optimized retail locations. Lead lease negotiations with property owners, developers, and brokers. Collaborate with legal teams for contract finalization and compliance. Store Setup & Project Execution: Oversee store design, layout planning, and fit-out execution with contractors. Manage vendor selection for interiors, fixtures, signage, and utilities. Ensure on-time store project completion while optimizing costs. Handle modifications, updates, and maintenance for existing stores. Work with cross-functional teams to ensure operational readiness at launch. Budgeting & Cost Management: Prepare and manage budgets for store expansion and fit-outs. Identify cost-saving opportunities without compromising brand aesthetics. Qualifications & Skills: Experience: 5-10 years in retail expansion, project management, or real estate (preferably in fashion, lifestyle, FMCG, or quick commerce). Retail Market Knowledge: Strong understanding of South Indian retail markets, leasing, and store operations. Negotiation Skills: Proven ability to negotiate leases and vendor contracts effectively. Project Management: Experience handling multiple store launches simultaneously. Financial Acumen: Expertise in budget management and cost control. Network: Strong relationships with contractors and brokers. Travel: Willingness to travel extensively across South India.

You will be responsible for overseeing tester productivity, yield, and false call rate monitoring, while ensuring on-time resolution of KPI gaps. Supporting tester maintenance, fine-tuning, changeovers, and NPI/mass production validation, you will work with RF testers and test instruments, contributing to continuous improvement efforts and collaborating with local and global teams to address troubleshooting and installation issues. You have: Engineering or Diploma with 10 plus years of experience in manufacturing industry. Familiarity with handling structural equipment, including SPEA FPT, Keysight ICT, and Data IO PSV5000/7000. Experience in the asset transfer process, including physical inventory, tester validation, packing, and shipping. Hands-on experience supporting global teams for tester installation and breakdown issues at EMS sites. Expertise in troubleshooting tester issues, particularly RF filters, TRX PCBA, and radio unit testing. It would be nice if you also had: Familiarity with managing and verifying test instrument calibration cycles to ensure proper functionality. Exposure to prepare weekly and monthly executive summary, MIS reports. You will monitor tester productivity, yield, and false call rates, ensuring KPIs are met and gaps are resolved promptly. You will provide maintenance support for RF testers and instruments, focusing on 4G/5G technology and achieving optimal performance. Assist with tester changeovers, including IC programming and unit test adjustments, to meet customer demand. Contribute to spare maintenance and manage critical spare shortages to minimize downtime. Learn to fine-tune and maintain various RF test platforms, improving tester uptime and reducing false call rates. You will participate in NPI and mass production tester installations, validation, and production readiness, ensuring all test plans are followed. Gain hands-on experience in troubleshooting and improving RF tester calibration and performance. You will enhance teamwork and leadership skills through mentoring shift engineers, driving continuous improvement projects, and supporting global and local teams.

Responsibilities: * Manage inventory levels & stock control * Ensure customer satisfaction through excellent service * Oversee store operations & staff performance * Develop sales strategies & achieve targets Annual bonus Provident fund Health insurance

Key Responsibilities: Supervising and Training Staff: Hiring, training, and coaching retail staff to ensure they provide excellent customer service and maintain store standards. Managing Daily Operations: Overseeing daily tasks, opening and closing procedures, and ensuring compliance with company policies. Customer Service: Addressing customer inquiries, complaints, and escalations promptly and effectively. Inventory Management: Monitoring stock levels, coordinating restocking, and maintaining merchandise displays. Sales and Promotions: Collaborating with management to implement sales strategies and promotions, and ensuring sales targets are met. Store Presentation: Maintaining a clean, organized, and visually appealing store environment. Performance Management: Monitoring staff performance, conducting appraisals, and providing feedback and coaching. Health and Safety: Ensuring the store meets health and safety regulations and maintaining a safe environment for staff and customers. Reporting: Providing regular updates to store management on sales performance, inventory levels, and other relevant metrics.

Position Title : - Cluster InCharge -Retail Sales (Female Candidates only) Opened location: Reporting to: RSM Business Unit: Baby Care Department / Function: Retail Marketing Working Days: Mon-Sat (Sunday Holiday) Interested Immediate Connect- 7892648654 (Call/wtsapp)24*7 Mandatory to apply to this below link- https://foeurope.my.salesforce-sites.com/jobboard/JobRegister?JobId=a1hKA0000001damYAA The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude. Responsibilities :- Oversee daily store operations including opening/closing, inventory checks, and supply management. Set and execute sales performance goals to drive revenue and profitability. Hire, train, and assess employee performance and productivity. Lead, motivate, and manage the store team to ensure high service standards. Maintain an orderly, clean, and presentable store environment in compliance with hospital and hygiene standards. Manage stock levels, oversee timely ordering, and minimize wastage. Handle cash management, monitor transactions, and ensure accurate record-keeping. Plan and implement promotional activities to boost sales and customer engagement. Ensure effective product placement for maximum visibility and accessibility. Participate actively in all store-related activities and initiatives. Coordinate with hospital teams on events, promotions, and health-awareness campaigns. Meet with doctors and healthcare professionals to strengthen relationships and generate business opportunities. Resolve customer issues promptly to ensure a positive experience. Maintain accurate records of sales, inventory, and staff attendance. Conduct regular staff training on product knowledge, customer service, and safety protocols. Candidate Profiles Graduation or equivalent experience 4+Years of Team leading experiences in Retail, Hospitality, Pharma,FMCG Two-wheeler is Required Travelling is a must. Age limit 35 Max Travelling is Compulsory for all assigned Stores across territory Psychometrics/ Behavioral Traits: - Demonstrates high energy. Strong ability to influence, drive change amongst ambiguity. Goal driven and result oriented. Clear and fact-based decision making. Diverse and able to work well in teams and across functions. Language: - Proficiency in English and local language. Multilingual will be an advantage. Geographical Experience: - Must have locality market experience. Management Experience: - Team Management, Sales, Business Development, Stakeholder Management Range: - Interview Round: - 1st Round - Manager Round 2nd Round- Business Round 3rd Round- RSM Round

- Data Entry, Material Packing, Dispatching, Loading & Unloading - Maintain all records pertaining to stores - Keep track of all materials in the store - Oversee material unloading and coordinate with local agencies for operations.

Job Requirements To formulate the store strategy in alignment with the overall business strategy to effectively manage the sales, operations, marketing & administration of a store and to meet or exceed the business targets of sales, profitability, ROI etc. External Interfaces Internal Interfaces Key customers Government Officials/Regulatory Authorities Regional teams IRSG team VM team Merchandising team Support teams Job Requirements Education GraduateRelevant Experience 6- 8 years with experience in similar positions of responsibility Behavioural Skills Customer Centricity Delivers Results Build Effective Teams Nurtures Relationships Influences for Impact KnowledgeSales/ retail experience Stakeholder Management Process Contributions Process ContributionProcess OutcomePerformance Measure Sales: Sales planning: Business plan formulation Provide inputs to the ABM/ RE to consolidate the potential sales on the stores and develop the annual business targets Develop and seek approval on the manpower norms for the store with the ABM/ RE Annual business plan Year on Year business growth Sales: Evaluation and control: Conducting business performance reviewsMonitor the financial performance of store against targets periodically Develop and implement reporting & review mechanisms to track operational performance and ensure course correction Business performance review calendar Percentage of deviation from target achievement Sales: Retail Operations: Store ManagementDrive the Sales plans, monitor and analyse the sales data in coordination with the Sales Staff to ensure that the store targets are met Ensure adequate level of staffing in the store as per store manpower matrix and take appropriate actions accordingly; ensure that duties, responsibilities and targets are cascaded appropriately and effectively monitored Monitor the indents for the stock based on the options shown by the symphony systems and ensure optimization Ensure adherence of the staff to the Code of Conduct viz.Rules & Regulation, Morning Meeting, Confidentiality, Attendance, Leave, Dress Code, Uniform, Accommodation, Mess, etc. Review the various financial records and ensure that its consistent as per the guidelines; Ensure that all the commercial compliance is carried out as per the corporate guidelines Anchor periodic customer meets for birthdays, anniversaries, dormancy drives etc. and ensure maximum customer Manage the store operations in the store in coordination with all the relevant stakeholders like admin, IRSG, Regional VM etc. Ensure the maintenance of stock level and its replenishment as per the sales and customer preferences. Asses the ageing of stock and product Mix as per the market preferences within the store and coordinate with the merchandising team for optimization Support the marketing plan formulation in coordination with the marketing teams and the ABMs with daily monitoring of the activities identified Ensure implementation of lean retaining principles in the store Store operating policy Increase in customer satisfaction score Increase in revenue Number of cases of non-compliance Adherence to timelines Sales: Retail marketing Develop the annual marketing plans and BTL activities along with the ABM Propose activity for the retail initiatives in stores and marketing support in terms of VM updation, gift with purchase introduction & promotions etc. Annual retail marketing calendar Increase in sales Increase in customer satisfaction scores Sales: Retail Operations: Scheme managementEnsure roll out of the national schemes in the store as per the defined timelines with coordination from the retail operations and finance teams Provide inputs to the ABMs, REs and retail operations teams in developing region specific schemes for potential seasonal improvement in sales Scheme roll out Adherence to timelines Sales: Retail Operations: Feedback managementCollate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings Participate in product meet periodically and select the products as per the prevailing trend and customer demands Feedback mechanism Increase in customer satisfaction score Sales: Retail operations: Incentive managementEnsure pay-out of the incentive schemes to the store staff as per individual performance with coordination from the relevant teams and escalate appropriately if needed Incentive scheme management Number of cases of non-compliance Sales: Retail operations: Training and developmentConduct training need analysis in the store and nominate staff to undergo re-training when required Conduct specific training and re-training sessions to the store staff on new systems, policies and processes Annual training calendar Effectiveness of training Increase in sales Sales: Retail operations: Recruitment & SelectionConduct interviews for the selection of store staff with coordination from the HR teams and regional teams Recruitment policy Quality of new hires Retail operations: Field sales operations management: Customer complaint resolutionManage customer queries and complaints as per the company guidelines; Identify and engage with high profile and regular customers to extend better services Complaint resolution policy Customer satisfaction scores People & Talent Management Drive a culture of diversity, performance and transparency in the store and ensure the employees in the store are engaged. Mentor and develop staff using a supportive and collaborative approach. Ensure talent pipeline is created by succession planning for the critical positions in the region. Employee Engagement Performance Diversity & Integration