Storage Administrator

Orange Business Services

3 - 7 years

5 - 9 Lacs

gandhinagar

Posted:10 hours ago| Platform:

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Skills Required

service delivery capacity management rca change management iso mis problem management operations release management preventive maintenance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Major and Critical all storage Incident
Problem Management
Change Management
Patch & Release Management on Storage Infra
Capacity Management for Storage/Backup
Knowledge management (KEDB)
High Level and Low-Level Design Document preparation capability as part of Solution Consultant / Technical Architect engagements for Storage/Backup setup
Documentation and Reporting for Storage/Backup
Effective handling of User/Technical Escalations
Ensure Service Delivery as per agreed SLA and Availability
Troubleshoot High Severity incidents, problem & provide proper RCA for all incidents
Root cause analysis and Preventive maintenance
Participate in Change management, assess Risk and Impact and implementation plan
Take initiatives in learning, certifications & evaluating new Technology & Tools
MIS customer report preparation on technology part
Work & Drive OEM for the escalated tickets
Driving Technical Knowledge Transfers & awareness session on best practices within team
Supporting Organization operational Goals without penalties
Supporting Organization on adhering to ISO process
Adhere to all the policy and processes defined in client location

Technical Operational Role: Maintain and Manage operation of GSDC and NDR and DR Storages System & Backup solution infrastructure Need to ensure to deliver services as per defined SLA and device availability

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