Job Title: Desktop Support Engineer Location: Baroda (Makarpura) Position Type: Full-time Company Overview: Lauren is a leading company in the technology sector, providing innovative solutions and services to clients across various industries. We are dedicated to delivering excellence and maintaining the highest standards of quality in our work. Our team is comprised of talented professionals who are passionate about technology and committed to driving success for our clients. Company Website: https://www.lauren.co.in/ Job Description: We are seeking a candidate with 1 to 3 years of experience working as Desktop support engineer to join our team in Baroda. Requirements: Install/reinstall/troubleshoot Windows OS Support MS Office, antivirus, and mail clients Install/update drivers (VGA, LAN, etc.) Software usage support Troubleshoot printers and printing issues Update antivirus definitions, clean infected PCs Configure wireless for laptops/desktops Follow up for repairs/replacements Track vendor SLAs and escalations
Role & responsibilities :- Job Description MacOS Expertise Personalized Technical Support: Provide immediate and high-priority on-site and remote support to VIP users for desktop, laptop, and peripheral device issues. Software Installation and Configuration: Assist with the installation, configuration, and troubleshooting of operating systems, applications, and software updates specifically tailored to VIP users' needs. Hardware Maintenance: Perform routine maintenance, upgrades, and repairs on desktop and laptop hardware for VIP users. Network Connectivity: Resolve issues related to network connectivity, including TCP/IP, DNS, DHCP, and VPN, ensuring seamless connectivity for VIP users. User Account Management: Manage user accounts, permissions, and access rights in accordance with client policies, with a focus on the unique requirements of VIP users. System Maintenance: Conduct proactive maintenance tasks such as software updates, patch management, and system backups to ensure optimal performance for VIP users. Documentation: Maintain detailed and confidential documentation of support activities, solutions provided, and recommendations for improvements tailored to VIP users. Client Training: Provide one-on-one training and guidance to VIP users on best practices for system use and maintenance, ensuring they are comfortable and efficient with their technology. Proactive Monitoring: Implement monitoring tools to proactively identify and resolve potential issues before they impact VIP users. Support of all workstations and printers including installation and upgrades. End-user support of applications including, but not limited to, Windows workstations, MS- Office, Office365, Utilities and various stand-alone applications. Daily Checklist for Video Conference rooms to be followed in the morning - Escalate to OEM vendor in case of any issues Video Conference meetings to be arranged between locations as per tickets logged by users Check the availability of bandwidth for Video Conferencing. Work with 3rd party vendor support to implement upgrades and fixes. Maintain asset inventory, network diagrams and other related and relevant records. Instruct end-users in the use of relevant technology. Role will require planned and unplanned off-hour support and travel. Other duties as assigned and deemed necessary by management. Making primary support is given via Remote Support Ability to listen to the client to gain an accurate understanding of the issue Providing various solutions to the client; where urgency is required, complying with the proper action in resolving the issue in an efficient and courteous manner Keeping management informed of higher priority/urgency issues and status Manage operations, support, management of products, systems, applications and services. If an escalation is required, ensuring proper processes are followed to ensure prompt attention to the issue Installs personal computers, software, and peripheral equipment Performs software installations, maintenance, upgrades, and support Participate in the transfer of information from one shift to the next.
Role & responsibilities :- Key Responsibilities: Provide end-user support for Google Workspace (Gmail, Drive, Docs, Meet, Calendar, etc.) • Troubleshoot issues related to mail flow, access, calendar sync, and collaboration tools Administer user accounts, group policies, and configurations via Google Admin Console Support migrations to Google Workspace from platforms like Microsoft 365 or legacy systems • Support VIP users with priority response and professionally ensuring minimal disruption. Must have excellent communication and interpersonal skill to manage support relationship at CXO level. Troubleshoot and resolve user issues related to email, calendar, access permissions, and third-party integrations. • Escalate complex issues to vendors or higher-level support as needed and ensure proper documentation. Assist users with mobile device configurations (Android/iOS) for Gmail and Drive Work with security teams to enforce 2FA, DLP, and email security policies Monitor ticket queues, prioritize requests, and ensure timely resolution per SLA Create user guides, SOPs, and training materials for end users Participate in deployment of new features, rollouts, or change requests Monitor GWS system health, perform proactive maintenance, and suggest process improvements. Preferred candidate profile Required Skills & Qualifications: • 6-8 years of hands-on IT support experience, preferably in a Google Workspace and GCP environment • Strong knowledge of Gmail, Google Admin Console, Calendar, Drive, and related apps • Familiarity with email routing, DNS records (MX, SPF, DKIM, DMARC) • Understanding of SSO, 2-Step Verification, and security groups • Experience with ticketing tools • Excellent communication and documentation skills • Google Workspace and GCP Administrator certification (preferred)
Role & responsibilities We are seeking a highly skilled and experienced DB2 Database Administrator to manage the full lifecycle of DB2 environments across distributed platforms. The ideal candidate will have deep technical expertise in DB2 database administration, including installation, configuration, upgrades, performance tuning, troubleshooting, and migration. Proficiency across multiple operating systems and DB2 versions is essential, as is experience with HA/DR setups and infrastructure optimization. Key Responsibilities: Design, installation, upgrade, patching, administration, and maintenance of DB2 databases in distributed environments. Strong hands-on experience with most DB2 database versions and their features. Solid DB2 database administration and troubleshooting skills. Experience in upgrading various DB2 versions to the latest releases. Experience in database migrations and upgrades across heterogeneous platforms. Strong hands-on experience with DB2 utilities such as LOAD, EXPLAIN, REORG, RUNSTATS, db2top, db2advis, db2icrt, etc. Proficient in both in-place and out-of-place DB2 upgrades. Experience upgrading from DB2 8.0 to the latest 11.5 (PureScale and non-PureScale). Experience upgrading from DB2 10.5 to 11.5 (PureScale and non-PureScale). Experience upgrading DB2 9.7.400.501 to 11.5 on Windows 2008 R2 Enterprise. Experience in rollback and downgrade procedures in case of upgrade or patch failures. Strong expertise in SQL performance tuning based on application requirements. DB2 database administration experience on various operating systems including RHEL, AIX, z/OS, Windows (2008/2012), and Linux. Well-versed in recent DB2 features with the ability to advise clients accordingly. Extensive experience applying fix packs and interim fix packs. Hands-on experience with HACMP, HADR, backup/restore, replication, import/export, ingest utility, and database cloning. Extensive experience with TSM infrastructure; knowledge of storage and network configuration. Ability to resolve high availability issues related to HADR, MQ Series, and replication methods. Experience setting up monitoring in accordance with database best practices.
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