Job Title: Desktop Support Engineer Location: Baroda (Makarpura) Position Type: Full-time Company Overview: Lauren is a leading company in the technology sector, providing innovative solutions and services to clients across various industries. We are dedicated to delivering excellence and maintaining the highest standards of quality in our work. Our team is comprised of talented professionals who are passionate about technology and committed to driving success for our clients. Company Website: https://www.lauren.co.in/ Job Description: We are seeking a candidate with 1 to 3 years of experience working as Desktop support engineer to join our team in Baroda. Requirements: Install/reinstall/troubleshoot Windows OS Support MS Office, antivirus, and mail clients Install/update drivers (VGA, LAN, etc.) Software usage support Troubleshoot printers and printing issues Update antivirus definitions, clean infected PCs Configure wireless for laptops/desktops Follow up for repairs/replacements Track vendor SLAs and escalations
Role & responsibilities :- Job Description MacOS Expertise Personalized Technical Support: Provide immediate and high-priority on-site and remote support to VIP users for desktop, laptop, and peripheral device issues. Software Installation and Configuration: Assist with the installation, configuration, and troubleshooting of operating systems, applications, and software updates specifically tailored to VIP users' needs. Hardware Maintenance: Perform routine maintenance, upgrades, and repairs on desktop and laptop hardware for VIP users. Network Connectivity: Resolve issues related to network connectivity, including TCP/IP, DNS, DHCP, and VPN, ensuring seamless connectivity for VIP users. User Account Management: Manage user accounts, permissions, and access rights in accordance with client policies, with a focus on the unique requirements of VIP users. System Maintenance: Conduct proactive maintenance tasks such as software updates, patch management, and system backups to ensure optimal performance for VIP users. Documentation: Maintain detailed and confidential documentation of support activities, solutions provided, and recommendations for improvements tailored to VIP users. Client Training: Provide one-on-one training and guidance to VIP users on best practices for system use and maintenance, ensuring they are comfortable and efficient with their technology. Proactive Monitoring: Implement monitoring tools to proactively identify and resolve potential issues before they impact VIP users. Support of all workstations and printers including installation and upgrades. End-user support of applications including, but not limited to, Windows workstations, MS- Office, Office365, Utilities and various stand-alone applications. Daily Checklist for Video Conference rooms to be followed in the morning - Escalate to OEM vendor in case of any issues Video Conference meetings to be arranged between locations as per tickets logged by users Check the availability of bandwidth for Video Conferencing. Work with 3rd party vendor support to implement upgrades and fixes. Maintain asset inventory, network diagrams and other related and relevant records. Instruct end-users in the use of relevant technology. Role will require planned and unplanned off-hour support and travel. Other duties as assigned and deemed necessary by management. Making primary support is given via Remote Support Ability to listen to the client to gain an accurate understanding of the issue Providing various solutions to the client; where urgency is required, complying with the proper action in resolving the issue in an efficient and courteous manner Keeping management informed of higher priority/urgency issues and status Manage operations, support, management of products, systems, applications and services. If an escalation is required, ensuring proper processes are followed to ensure prompt attention to the issue Installs personal computers, software, and peripheral equipment Performs software installations, maintenance, upgrades, and support Participate in the transfer of information from one shift to the next.
Role & responsibilities :- Key Responsibilities: Provide end-user support for Google Workspace (Gmail, Drive, Docs, Meet, Calendar, etc.) • Troubleshoot issues related to mail flow, access, calendar sync, and collaboration tools Administer user accounts, group policies, and configurations via Google Admin Console Support migrations to Google Workspace from platforms like Microsoft 365 or legacy systems • Support VIP users with priority response and professionally ensuring minimal disruption. Must have excellent communication and interpersonal skill to manage support relationship at CXO level. Troubleshoot and resolve user issues related to email, calendar, access permissions, and third-party integrations. • Escalate complex issues to vendors or higher-level support as needed and ensure proper documentation. Assist users with mobile device configurations (Android/iOS) for Gmail and Drive Work with security teams to enforce 2FA, DLP, and email security policies Monitor ticket queues, prioritize requests, and ensure timely resolution per SLA Create user guides, SOPs, and training materials for end users Participate in deployment of new features, rollouts, or change requests Monitor GWS system health, perform proactive maintenance, and suggest process improvements. Preferred candidate profile Required Skills & Qualifications: • 6-8 years of hands-on IT support experience, preferably in a Google Workspace and GCP environment • Strong knowledge of Gmail, Google Admin Console, Calendar, Drive, and related apps • Familiarity with email routing, DNS records (MX, SPF, DKIM, DMARC) • Understanding of SSO, 2-Step Verification, and security groups • Experience with ticketing tools • Excellent communication and documentation skills • Google Workspace and GCP Administrator certification (preferred)
Role & responsibilities We are seeking a highly skilled and experienced DB2 Database Administrator to manage the full lifecycle of DB2 environments across distributed platforms. The ideal candidate will have deep technical expertise in DB2 database administration, including installation, configuration, upgrades, performance tuning, troubleshooting, and migration. Proficiency across multiple operating systems and DB2 versions is essential, as is experience with HA/DR setups and infrastructure optimization. Key Responsibilities: Design, installation, upgrade, patching, administration, and maintenance of DB2 databases in distributed environments. Strong hands-on experience with most DB2 database versions and their features. Solid DB2 database administration and troubleshooting skills. Experience in upgrading various DB2 versions to the latest releases. Experience in database migrations and upgrades across heterogeneous platforms. Strong hands-on experience with DB2 utilities such as LOAD, EXPLAIN, REORG, RUNSTATS, db2top, db2advis, db2icrt, etc. Proficient in both in-place and out-of-place DB2 upgrades. Experience upgrading from DB2 8.0 to the latest 11.5 (PureScale and non-PureScale). Experience upgrading from DB2 10.5 to 11.5 (PureScale and non-PureScale). Experience upgrading DB2 9.7.400.501 to 11.5 on Windows 2008 R2 Enterprise. Experience in rollback and downgrade procedures in case of upgrade or patch failures. Strong expertise in SQL performance tuning based on application requirements. DB2 database administration experience on various operating systems including RHEL, AIX, z/OS, Windows (2008/2012), and Linux. Well-versed in recent DB2 features with the ability to advise clients accordingly. Extensive experience applying fix packs and interim fix packs. Hands-on experience with HACMP, HADR, backup/restore, replication, import/export, ingest utility, and database cloning. Extensive experience with TSM infrastructure; knowledge of storage and network configuration. Ability to resolve high availability issues related to HADR, MQ Series, and replication methods. Experience setting up monitoring in accordance with database best practices.
Key Responsibilities: Design, develop, and deploy custom components using SPFx, JavaScript, and jQuery for SharePoint Online (M365). Maintain, enhance, and troubleshoot legacy applications within SharePoint On-Prem (2013/2016/2019) environments. Lead or assist in migration efforts from SharePoint On-Prem to SharePoint Online, including content, customizations, and site structures. Collaborate with business stakeholders to gather requirements and propose scalable SharePoint-based solutions. Troubleshoot performance issues, manage site permissions, and optimize content structure. Implement SharePoint governance, security, and compliance best practices. Create detailed technical documentation for solutions, configurations, and deployment processes. Required Skills and Qualifications: Hands-on experience with SharePoint Framework (SPFx) development. Deep knowledge of SharePoint On-Prem architecture and customization approaches. Proficient in front-end technologies including React JS, Node JS, TypeScript, JavaScript, jQuery, HTML, and CSS. Experience with migration tools such as PnP PowerShell, Sharegate, SPMT, etc. Familiarity with SharePoint REST APIs, CSOM, and Microsoft Graph. Exposure to Microsoft 365 tools, Microsoft Teams integrations, and Power Platform (Power Apps, Power Automate). Strong communication, analytical, and problem-solving skills.
Role & responsibilities Key Responsibilities: Monitor Windows and Linux servers using enterprise-monitoring tools (e.g., Zabbix, Nagios, Solar Winds, etc.). Proactively identify and respond to service disruptions and performance issues. Track and report the health status of critical infrastructure components, including servers, storage, and network systems. Perform basic troubleshooting and service restarts for Apache, Tomcat, and Java applications. Execute health checks, log analysis, and event correlation to detect early signs of potential incidents. Escalate issues to respective L2/L3 teams based on severity and impact. Maintain and update monitoring configurations, alerting thresholds, and dashboards. Document incidents, solutions, and monitoring run books. Participate in an on-call rotation to provide 24/7 monitoring support for business-critical systems. Assist in capacity planning and proactive improvements to system performance and resilience. Required Skills and Qualifications: Strong technical knowledge of Windows Server and Linux (RHEL/CentOS/Ubuntu) environments. Ability to understand and restart system services and daemons. Basic understanding of system logs, process management, and troubleshooting commands. Experience with one or more infrastructure monitoring tools (e.g., Zabbix, Nagios, Prometheus) Good understanding of networking basics (IP, DNS, latency, firewall basics). Knowledge of scripting (Bash/PowerShell) is a plus. Strong problem-solving skills and a proactive attitude. Company Name : Lauren Information Technologies. Company Details : https://www.lauren.co.in/
Role & responsibilities Key Responsibilities: • Provide end-user support for Google Workspace (Gmail, Drive, Docs, Meet, Calendar, etc.) • Troubleshoot issues related to mail flow, access, calendar sync, and collaboration tools • Administer user accounts, group policies, and configurations via Google Admin Console • Support migrations to Google Workspace from platforms like Microsoft 365 or legacy systems • Support VIP users with priority response and professionally ensuring minimal disruption. • Must have excellent communication and interpersonal skill to manage support relationship at CXO level. • Troubleshoot and resolve user issues related to email, calendar, access permissions, and third-party integrations. • Escalate complex issues to vendors or higher-level support as needed and ensure proper documentation. • Assist users with mobile device configurations (Android/iOS) for Gmail and Drive • Work with security teams to enforce 2FA, DLP, and email security policies • Monitor ticket queues, prioritize requests, and ensure timely resolution per SLA • Create user guides, SOPs, and training materials for end users • Participate in deployment of new features, rollouts, or change requests • Monitor GWS system health, perform proactive maintenance, and suggest process improvements.
Role & responsibilities Job Description Storage Provisioning : Creating and allocating storage volumes (LUNs, shares, etc.) Thin/thick provisioning Zoning and masking (SAN) File system setup (NFS, SMB, iSCSI) Storage Installation & Configuration : Initial setup of storage arrays (NetApp, Pure Storage, Dell EMC, etc.) RAID configuration Storage controller configuration Firmware/OS upgrades Storage Monitoring & Performance Management : IOPS, throughput, and latency monitoring Bottleneck analysis and tuning Storage health monitoring (alerts, thresholds). Capacity forecasting and reporting Backup & Recovery Integration Snapshot management Integration with backup software (Commvault, Veeam, Rubrik). Replication setup (local/remote) Restore testing and verification Data Migration Migrating data between arrays or to the cloud LUN and volume migration Minimizing downtime during migration. Validation and data integrity checks Storage Security Access control and permissions Data encryption at rest and in transit Secure multi-tenancy Compliance configuration (GDPR, HIPAA, etc.) High Availability & Disaster Recovery Configuring replication and failover DR planning and testing. Clustered storage systems Geo-redundancy setup Tiered & Archival Storage Management Data lifecycle policies (hot, warm, cold). Archiving and retrieval setup Integration with object storage (S3, Azure Blob). Virtualization & Cloud Storage Support Storage integration with VMware, Hyper-V, or Nutanix vSAN or Hyperconverged Infrastructure (HCI) support Cloud storage provisioning and management (AWS EBS, Azure Disks). Troubleshooting & Incident Response Identifying and resolving storage issues Hardware replacement. and disk failure handling Storage connectivity issues (SAN/NAS) Log analysis and escalation support.
Role & responsibilities Network Responsibilities: Support and troubleshoot routers, switches, and wireless access points (vendors like Cisco, Aruba, Juniper, etc.).Perform configuration changes on Layer 2 and Layer 3 devices.Monitor and maintain WAN, LAN, and VPN connectivity.Handle escalation of network incidents and outages from L1 teams.Participate in network upgrades, patching, and firmware updates. Security Responsibilities: Manage firewall policies (e.g., Palo Alto, Fortinet, Cisco ASA, Check Point).Handle VPN configurations (site-to-site and remote access).Perform initial investigation of security incidents (via SIEM tools).Manage web filtering and proxy policies (e.g., Zscaler, Blue Coat).Review security logs and escalate threats to L3 or SOC teams. Technical Skills Required: Networking: Strong knowledge of TCP/IP, VLANs, DNS, DHCP, routing & switching.Hands-on with Cisco/Aruba/Juniper networking devices.Familiarity with tools like SolarWinds, Wireshark, etc. Security: Basic to intermediate experience with firewalls, IDS/IPS, and endpoint protection.Familiarity with security tools: SIEM (Splunk, QRadar), antivirus, EDR.Understanding of authentication protocols (RADIUS, TACACS+, LDAP). Other Requirements: 24x7 support rotation / On-call (as needed).Strong analytical and troubleshooting skills.Experience with ITSM tools like ServiceNow, Remedy, etc.Documentation and knowledge base maintenance for recurring issues. Preferred Certifications: CCNA / CCNPCompTIA Security+ / CySA+Fortinet NSE 4/5, Palo Alto PCNSA, or equivalent Soft Skills: Good communication and client-facing skills.Ability to work independently and with cross-functional teams.Strong attention to detail and documentation discipline. Overall Good Communication and Interpersonal skills required. Troubleshoot networking, routing and interconnectivity problems including troubleshooting of network device hardware failures. Ability to multitask and ensure Response and Resolution
IT Infrastructure Intern Job Description Job Title: IT Infrastructure Intern Job Summary: We are seeking a highly motivated and detail-oriented IT Infrastructure Intern to assist in managing and maintaining our organization's IT infrastructure. This is an excellent opportunity for students or recent graduates to gain hands-on experience and develop skills in IT infrastructure. Key Responsibilities: 1. Assist in infrastructure management: Help manage and maintain IT infrastructure, including servers, storage, and networks. 2. Monitor system performance: Assist in monitoring system performance, identifying issues, and implementing solutions. 3. Documentation: Maintain accurate documentation of IT infrastructure, including configurations and procedures. 4. Support IT team: Assist the IT team with various tasks, such as troubleshooting and problem-solving. 5. Learning and development: Take advantage of opportunities to learn and develop skills in IT infrastructure. Requirements: 1. Currently enrolled: Pursuing a degree in Computer Science, Information Technology, or related field. 2. Basic technical knowledge: Familiarity with IT infrastructure concepts, including servers, storage, and networks. 3. Technical skills: Basic knowledge of operating systems, such as Windows or Linux. 4. Communication: Strong communication and teamwork skills. Nice to Have: 1. IT certifications: Basic IT certifications, such as CompTIA A+ or equivalent. What We Offer: 1. Hands-on experience: Opportunity to gain hands-on experience in IT infrastructure management. 2. Mentorship: Guidance and mentorship from experienced IT professionals. 3. Professional development: Opportunities for professional growth and development. How to Apply: If you are a motivated and enthusiastic student or recent graduate looking to gain experience in IT infrastructure, please submit your resume. **Please Note-This is an opportunity which can be later converted into a full time opportunity as per the performance.**
Job Title: Business Growth Manager Location: Mumbai Position Type: Full-time Experience Range 7 to 12 years Degree: Any graduate Company overview: Lauren is a leading company in the technology sector, providing innovative solutions and services to clients across various industries. We are dedicated to delivering excellence and maintaining the highest standards of quality in our work. Our team is comprised of talented professionals who are passionate about technology and committed to driving success for our clients. Company Website: https://www.lauren.co.in/ Job Description: We are seeking a candidate with 3+ years of experience working as Business Growth Executive to join our team in Mumbai. Key Responsibilities: Business Development & Sales: Identify and pursue new business opportunities within assigned territories. Promote and sell IT Staff Augmentation, Managed Services, and IPA solutions. Build and maintain a pipeline of qualified leads to meet sales targets, engage with prospects to understand their needs and propose suitable solutions. Account Management : Manage relationships with existing clients, ensuring satisfaction and identifying upsell or cross-sell opportunities. Serve as a point of contact for client inquiries and concerns, ensuring prompt resolution. Conduct regular check-ins and business reviews with key accounts. Collaboration & Coordination: Work closely with delivery, pre-sales, and solution teams to ensure alignment and smooth execution of projects. Collaborate with senior business managers to develop strategies for client acquisition and retention. Market Intelligence: Stay informed about market trends, industry developments, and competitive activity. Provide feedback and insights to the leadership team to refine strategies and offerings. Reporting & Documentation: Maintain accurate records of sales activities, client interactions, and opportunities. Provide regular reports and updates to the leadership team regarding business progress. 1 Required Qualifications and Skills: • Bachelor's degree in Business, Information Technology, or a related field. • Minimum of 3 years of experience in IT sales, with at least 1 year focused on Staff Augmentation, Managed Services, or IPA. • Strong communication, negotiation, and relationship-building skills. • Ability to understand customer needs and propose suitable IT solutions. • Proactive approach to identifying business opportunities and resolving challenges. • Excellent organizational and time management skills. Lauren is an equal opportunity employer and values diversity in the workplace. We look forward to hearing from you! You can directly share your resumes on the whatsapp number - 7738605416
Job Title: Big Fix System Admin Location: Mumbai (Kanjurmarg) Position Type: Full Time (General Shift) Experience Range: 1 to 4 Years Notice period : 15 to 30 Days Note: Only male candidates can be considered for this role. Mandatory Skills: BigFix Administrator (Endpoint Management, Patch Management, Vulnerability Management, IT Compliance, System Administration) Key Responsibilities: Develop and deploy software packages, patches and updates across servers and endpoints. Monitor and optimize BigFix performance, ensuring high availability and scalability. Troubleshoot and resolve complex issues related to patching, compliance, and deployments. Perform vulnerability assessments and ensure systems are patched in accordance with compliance requirements. Develop custom BigFix fixlets and scripts for automation and advanced patching. Perform health checks, upgrades, and routine maintenance of BigFix systems. Generate reports and dashboards to track compliance and deployment metrics. Required Skills: Extensive expertise in HCL BigFix administration, including design, deployment and maintenance. Proficiency in scripting languages like PowerShell, or Batch scriptin Experience in vulnerability management, compliance reporting, and patch management across multiple platforms (Windows, Linux, etc.) Strong troubleshooting and analytical skills to resolve complex issues. Ability to design and implement effective BigFix policies, workflows, and automation solution
Role & responsibilities Infrastructure monitoring and alert management from the available tool of alembic and managing escalation matrix. • The Escalation Matrix will be shared by Alembic. • A monitoring tool & Alert mechanism will be provided by Alembic. • Identifying the alerts & escalating them to the concern team as per the escalation matrix provided by Alembic - If any manual intervention/expertise is required, then in that case service desk has to raise the ticket and assign it to the respective location team • Acknowledgement of the alert • Tracking and monitoring incidents/requests to the closure. • The partner will do weekly review for the productivity and efficiency of the engineers so the data has to be ready for further analysis and discussion with Alembic team. • Suggested basic changes in the setting or services on the server of any network device to get the alert resolved have to be made with the permission from the concerned Monitor Windows and Linux servers using enterprise-monitoring tools (e.g., Zabbix, Nagios, Solar Winds, etc.). • Proactively identify and respond to service disruptions and performance issues. • Track and report the health status of critical infrastructure components, including servers, storage, and network systems. • Perform basic troubleshooting and service restarts for Apache, Tomcat, and Java applications. • Execute health checks, log analysis, and event correlation to detect early signs of potential incidents. • Escalate issues to respective L2/L3 teams based on severity and impact. • Maintain and update monitoring configurations, alerting thresholds, and dashboards. • Document incidents, solutions, and monitoring run books. • Participate in an on-call rotation to provide 24/7 monitoring support for business-critical systems. • Assist in capacity planning and proactive improvements to system performance and resilience Interested Candidates kindly share their CV on hemangi.parikh@laurengroup.ai
Role & responsibilities : Network Responsibilities: Support and troubleshoot routers, switches, and wireless access points (vendors like Cisco, Aruba, Juniper, etc.). Perform configuration changes on Layer 2 and Layer 3 devices. Monitor and maintain WAN, LAN, and VPN connectivity. Handle escalation of network incidents and outages from L1 teams. Participate in network upgrades, patching, and firmware updates. • Security Responsibilities: Manage firewall policies (e.g., Palo Alto, Fortinet, Cisco ASA, Check Point). Handle VPN configurations (site-to-site and remote access). Perform initial investigation of security incidents (via SIEM tools). Manage web filtering and proxy policies (e.g., Zscaler, Blue Coat). Review security logs and escalate threats to L3 or SOC teams. • Technical Skills Required: 1. Networking: Strong knowledge of TCP/IP, VLANs, DNS, DHCP, routing & switching. Hands-on with Cisco/Aruba/Juniper networking devices. Familiarity with tools like SolarWinds, Wireshark, etc. 2. Security: Basic to intermediate experience with firewalls, IDS/IPS, and endpoint protection. Familiarity with security tools: SIEM (Splunk, QRadar), antivirus, EDR. Understanding of authentication protocols (RADIUS, TACACS+, LDAP). 3. Other Requirements: 24x7 support rotation / On-call (as needed). Strong analytical and troubleshooting skills. Experience with ITSM tools like ServiceNow, Remedy, etc. Documentation and knowledge base maintenance for recurring issues. • Preferred Certifications: CCNA / CCNP CompTIA Security+ / CySA+ Fortinet NSE 4/5, Palo Alto PCNSA, or equivalent • Soft Skills: Good communication and client-facing skills. Ability to work independently and with cross-functional teams. Strong attention to detail and documentation discipline. Overall Good Communication and Interpersonal skills required. Troubleshoot networking, routing and interconnectivity problems including troubleshooting of network device hardware failures. Ability to multitask and ensure Response and Resolution. Interested Candidates Kindly share your updated resume on hemangi.parikh@laurengroup.ai
FIND ON MAP