Google Workspace Support Engineer

Role & responsibilities

Key Responsibilities:

• Provide end-user support for Google Workspace (Gmail, Drive, Docs, Meet, Calendar, etc.)

• Troubleshoot issues related to mail flow, access, calendar sync, and collaboration tools

• Administer user accounts, group policies, and configurations via Google Admin Console
• Support migrations to Google Workspace from platforms like Microsoft 365 or legacy systems • Support VIP users with priority response and professionally ensuring minimal disruption.
• Must have excellent communication and interpersonal skill to manage support relationship at CXO level.
• Troubleshoot and resolve user issues related to email, calendar, access permissions, and third-party integrations.

• Escalate complex issues to vendors or higher-level support as needed and ensure proper documentation.

• Assist users with mobile device configurations (Android/iOS) for Gmail and Drive
• Work with security teams to enforce 2FA, DLP, and email security policies
• Monitor ticket queues, prioritize requests, and ensure timely resolution per SLA
• Create user guides, SOPs, and training materials for end users
• Participate in deployment of new features, rollouts, or change requests
• Monitor GWS system health, perform proactive maintenance, and suggest process improvements.

Preferred candidate profile

Required Skills & Qualifications:

• 6-8 years of hands-on IT support experience, preferably in a Google Workspace and GCP environment

• Strong knowledge of Gmail, Google Admin Console, Calendar, Drive, and related apps

• Familiarity with email routing, DNS records (MX, SPF, DKIM, DMARC)

• Understanding of SSO, 2-Step Verification, and security groups

• Experience with ticketing tools

• Excellent communication and documentation skills

• Google Workspace and GCP Administrator certification (preferred)