7 - 12 years
5 - 15 Lacs
Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Key Responsibilities:
• Provide end-user support for Google Workspace (Gmail, Drive, Docs, Meet, Calendar, etc.)
• Troubleshoot issues related to mail flow, access, calendar sync, and collaboration tools
• Administer user accounts, group policies, and configurations via Google Admin Console
• Support migrations to Google Workspace from platforms like Microsoft 365 or legacy systems • Support VIP users with priority response and professionally ensuring minimal disruption.
• Must have excellent communication and interpersonal skill to manage support relationship at CXO level.
• Troubleshoot and resolve user issues related to email, calendar, access permissions, and third-party integrations.
• Escalate complex issues to vendors or higher-level support as needed and ensure proper documentation.
• Assist users with mobile device configurations (Android/iOS) for Gmail and Drive
• Work with security teams to enforce 2FA, DLP, and email security policies
• Monitor ticket queues, prioritize requests, and ensure timely resolution per SLA
• Create user guides, SOPs, and training materials for end users
• Participate in deployment of new features, rollouts, or change requests
• Monitor GWS system health, perform proactive maintenance, and suggest process improvements.
Lauren Information Technologies
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