Steward

The Role

The Restaurant Steward/Server is the face of our establishment, responsible for ensuring every guest has a delightful and seamless dining experience. This role requires strong communication skills, an in-depth understanding of restaurant menu dishes and sweets, and a proactive, guest-focused attitude.

Key Responsibilities

Guest Service & Experience

• Menu Expertise: Develop a comprehensive knowledge of all food items (main courses, appetizers, breads, beverages) and their preparation methods.
• Sweets Specialization: Be an expert on the Mithai/Sweets menu, including ingredients, cultural significance, and recommendations (e.g., suggesting a specific sweet after a meal, explaining shelf-life for take-out).
• Order Management: Take food and beverage orders accurately, using the POS system efficiently, and communicating special requests or dietary needs to the kitchen.
• Service Delivery: Serve food and beverages in a timely, precise, and professional manner, adhering to high standards of presentation and hygiene.
• Issue Resolution: Handle guest complaints and concerns with patience and tact, escalating issues to the manager when necessary.

Operations & Maintenance

• Set-Up & Close-Down: Prepare the dining area before opening (setting tables, checking cleanliness) and perform thorough closing duties (cleaning, resetting, securing unused items).
• Cleanliness & Hygiene: Maintain impeccably clean dining areas, service stations, silverware, glassware, and serving utensils throughout the shift.
• Teamwork: Collaborate effectively with kitchen staff, hosts, and other service personnel to ensure smooth operations.

Sales & Recommendations

• Upselling: Strategically suggest appetizers, desserts, and premium beverages to enhance the guest experience and increase check value, with a focus on seasonal and specialty sweets.
• Packaging: Expertly package sweets/mithai and takeaway food orders, ensuring accurate labeling and secure handling.

Qualifications & Skills

• Experience: Minimum 2 years of experience in a similar Steward/Server role, preferably in a full-service restaurant. Experience with North Indian cuisine is a significant advantage.
• Communication: Excellent verbal communication and interpersonal skills. Proficiency in English is a plus.
• Customer Focus: A natural ability to anticipate guest needs and deliver service with a genuine smile and positive attitude.
• Product Knowledge: Demonstrable enthusiasm for learning about and explaining North Indian dishes and traditional Indian sweets.
• Ethics: High standard of personal hygiene and professional appearance.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Flexible schedule
• Food provided

Ability to commute/relocate:

• Zirakpur, Punjab: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Work Location: In person