Steward/ Captain/Asst. Restaurant Manager/Hostess

Job Summary: The Steward, Captain, and Senior Captain work collaboratively to ensure exceptional guest service in the food and beverage environment. The roles vary by level of responsibility, ranging from support functions and cleanliness (Steward), to guest service and team coordination (Captain), to operational leadership and service excellence (Senior Captain). This progression-based role allows flexibility based on experience and capability. Key Responsibilities: Steward (Entry-Level):Maintain cleanliness and hygiene in kitchen, dining, and service areas. Wash dishes, utensils, kitchen equipment, and handle waste disposal. Support the service team in setting up and clearing tables or buffets. Restock supplies and assist during service hours. Captain (Mid-Level):Supervise and coordinate stewards and waitstaff in assigned sections. Greet and serve guests professionally; handle food & beverage orders. Ensure smooth communication between the kitchen and service team. Monitor table settings, cleanliness, and guest satisfaction. Train junior staff and guide them in service protocols. Senior Captain (Supervisory Level):Oversee the entire service area or shift operations. Ensure high standards of guest service and team performance. Handle escalated guest complaints or special requests. Assist in staff scheduling, briefing, and performance evaluation. Coordinate with chefs, managers, and other departments for seamless service. Mentor Captains and Stewards to ensure skill development and consistency. Barista Duties and ResponsibilitiesCustomer Service Greet customers warmly and take orders accurately. Provide product knowledge (menu items, seasonal drinks, food pairings). Handle customer inquiries, complaints, and feedback professionally. Create a welcoming and friendly atmosphere. Beverage Preparation Prepare and serve coffee, espresso drinks, teas, smoothies, and specialty beverages to standard recipes. Operate espresso machines, grinders, blenders, and brewing equipment. Ensure drinks are prepared quickly, consistently, and with quality presentation. Customize beverages based on customer requests. Food Handling Serve pastries, snacks, and light food items. Follow food safety and hygiene standards. Restock food displays and maintain freshness. Cleanliness & Maintenance Keep work areas, equipment, and seating areas clean and organized. Wash utensils, cups, and equipment. Follow daily and weekly cleaning schedules. Report maintenance issues with machines or store facilities. Cash Handling & Transactions Operate POS (Point of Sale) system and handle cash/credit card transactions. Accurately process payments and provide change/receipts. Balance cash drawer at the end of shift. Inventory & Stocking Monitor and restock coffee beans, milk, syrups, cups, and other supplies. Rotate stock to minimize waste. Assist with inventory counts and supply orders. Teamwork & Professionalism Collaborate with coworkers during busy periods to ensure smooth operations. Follow store policies and safety regulations. Maintain a professional appearance and positive attitude.