Stay Experience- Specialist

Specialist - Stay Experience

Location: Nasik

About Us

India’s largest villa hospitality brand

Why Work With Us?

At StayVista, you're part of a community where your ideas and growth matter. We’re a fast-growing team that values continuous improvement. With our skill upgrade programs, you’ll keep learning and evolving, just like we do. And hey, when you’re ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

Your Role

Specialist – Stay Experience

About You

• Own the guest experience lifecycle — from pre-arrival coordination to post-checkout feedback.
• Resolve high-priority guest escalations swiftly with a professional and empathetic approach.
• Lead and guide Stay Experience Executives by providing mentorship and on-the-job support.
• Conduct villa audits and coordinate with cross-functional teams to ensure property readiness and service consistency.
• Analyze guest feedback, identify trends, and work with the team to improve service standards.
• Ensure SOPs and service guidelines are adhered to across all guest touchpoints.
• Collaborate with internal teams for special guest requests, surprise elements, and upselling opportunities.
• Take ownership of quality checks, ensuring smooth ground-level execution across assigned villas or zones.
• Bachelor’s degree in Hospitality, Business, or related field.
• 4–5 years of experience in guest-facing roles within hospitality, travel, or customer experience.
• Excellent communication, conflict resolution, and team coordination skills.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Willingness to travel frequently to villa locations and ensure on-site service excellence.

Key Metrics: What you will drive and achieve

• Guest Communication 
• Feedback
• Revenue 

Our Core Values:

Curious

User-Centric

Resourceful

Aspire

Trust

Enjoy

StayVista Spirit: Our Behavioral Competencies – How We Work Together

Business Acumen:

Change Management:

Leadership:

Customer Centricity:

Teamwork:

Result Orientation:

Planning and Organizing:

Communication:

StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.