Staff Business Systems Analyst

About Illumina: Illumina is a leading developer, manufacturer, and marketer of life science tools and integrated systems dedicated to making genomics useful for all. Illumina's integrated Indian global hub in Bengaluru, Illumina India Biotechnology Private Limited, is focused on technology activities that will help usher in the next wave of innovation in healthcare and medical research. If you're eager to work on challenging projects that use cutting-edge technology to transform the future of healthcare, this is your chance to join a truly remarkable team. Job Responsibilities: Applies advanced wide-ranging experience and professional knowledge to provide solutions in creative and effective ways. Directs the application of existing principles and guides the development of new policies and ideas. Understands the interrelationships of different disciplines. Works on complex assignments where problem-solving requires an in-depth evaluation of varying factors and practices/procedures must be determined. Enhances internal and external working relationships and networks with key contacts outside the area of expertise. Adapts style to differing audiences and frequently advises others on complex matters that relate to the wider business and require persuasion. May train and mentor junior-level staff. Experience: 8+ years of experience working in a support organization preferably Biotech, Life Sciences, or related industry, including corporate and field staff. Extensive CRM experience, preferably Zuora. Knowledge of subscription systems. Understands best-in-class support and best practices. Experience working with CRM and ERP, preferably SFDC and SAP. Strong analytical, written, and verbal communication skills. Ability to position initiatives, decisions, and outcomes to diverse audiences. Ability to collaborate and communicate across all levels of the organization and effectively balance commercial and operational needs. Ability to handle multiple tasks, embrace change, and innovate in a fast-paced environment. Ability to effectively lead, plan, and execute on plans for process improvement. Preferred experience: Hands-on experience with Zuora, SFDC, and SAP. JIRA/Confluence knowledge and ServiceNow. Experience/Education: Typically requires a minimum of 5 years of related experience with a bachelor's degree in computer science, Information Science, or Engineering.,