Job
Description
We are looking for a skilled SRE/DevOps professional with 18 to 24 years of experience to join our team in Noida, Pune, and Bangalore. The ideal candidate will have a strong background in technical leadership and driving continuous improvement of reliability, stability, and performance of digital platforms.
Roles and Responsibility
Provide technical and people leadership to SRE, DevOps, Monitoring, and Database Operations teams.Collaborate with leadership on budgeting, planning, hiring, and managing third-party contracts.Oversee project status, assemble project teams, and define assignments with schedules and milestones.Drive continuous improvement of reliability, stability, and performance of digital platforms.Implement automated telemetry, observability, and applied intelligence systems.Lead efforts to develop automated alerting, self-healing mechanisms, and intelligent response systems.Ensure 24/7 uptime of sites and services, with minimal unplanned downtime.Serve as Escalation Manager/Critical Incident Manager during major incidents, leading teams in rapid service restoration.Provide on-call escalation support based on 24/7/365 schedules and communicate timely updates and incident reports to senior leadership.Partner with administrators, platform engineers, and other stakeholders to achieve highly reliable infrastructure, systems, and integrations.Collaborate with product, application development, QA, and technology teams to enhance service reliability and performance.Provide advanced Incident and Problem Management support to effectively diagnose, remediate, and resolve platform issues.Automate critical workflows across the platform to minimize manual errors and reduce human intervention.Implement ITIL processes like Incident, Problem, and Change Management.Design and implement effective monitoring systems with proper alerting and escalation mechanisms for critical events.Ensure timely capacity planning and infrastructure upgrades for optimal reliability.Develop and refine processes to minimize Mean Time to Recover (MTTR) and extend Mean Time to Fail (MTTF).Create and maintain detailed documentation, including run books, incident response guides, post-mortem reports, RCAs, and mitigation plans.Ensure all changes adhere to established procedures and documentation standards.Understand business workflows and map technology solutions to address problems effectively.Lead conversations and provide technical support to both internal and external customers.Job Minimum 18 years of experience in a related field.Strong understanding of technical leadership, automation, and scalability.Experience with monitoring tools and techniques.Excellent communication and collaboration skills.Ability to work in a fast-paced environment and lead cross-functional teams.Strong problem-solving skills and attention to detail.A graduate degree is required.