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Sr. WFM Manager-Kolkata

Sr. WFM Manager-Kolkata

Wipro

5 - 9 years

0 Lacs

kolkata west bengal

Posted:6 days ago| Platform: Shine logo

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Skills Required

forecasting planning scheduling excel performance improvement project management ewfm blue pumpkin ms excel strategic thinking word genesys wfm tools fte sizing occupancy optimization analyzing dashboards wfm tools iex calabrio google spread sheet ms office applications rfp support msoffice excel ppt voice acd tools avaya cms nortel

Work Mode

On-site

Job Type

Full Time

Job Description

The role you are applying for involves managing people and interacting with both internal and external stakeholders. You should be proficient in generating forecasting, planning, and scheduling using Excel or WFM tools. Your responsibilities will include creating FTE sizing for new/existing businesses, identifying areas for optimization, and analyzing various dashboards to drive performance improvement projects. In addition, you will be involved in new project implementations, team performance enhancement, WFM onboarding, and training. Familiarity with WFM tools such as IEX, eWFM, Blue Pumpkin, Calabrio, Google Spread Sheet, MS Excel, and other MS Office Applications is essential. You should possess strategic thinking abilities, be comfortable working in a 24*7 environment, and have the capacity to handle pressure effectively. Experience with RFP support and exposure to voice ACD tools like Avaya CMS, Nortel, Genesys will be advantageous for this role. If you are a proactive individual with a natural inclination towards achieving targets and growth, this opportunity might be a perfect fit for you.,

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Sr. WFM Manager-Kolkata