Sr. Travel Consultant

Job Description

About Company : The ATPI Group Comprising of Corporate Travel, Direct ATPI Global Travel, Marine Travel, Yacht Travel, Energy Travel, Mining Travel, Sports Travel and Events, each brand is united by the aim to deliver what really matters to every single customer. Through its network of over 100 worldwide offices in strategically selected locations, the ATPI Group combines specialist experience and deep-rooted expertise with innovative technology to provide the services, savings and security that matter most to our clients. Key Responsibility : Ensures service delivery and customer satisfaction · Proficient in all aspects of domestic and international travel includes air, car, hotel and rail. · Process all reservations on behalf of client accounts – air, land and other ancillary services · Includes all reservation elements including seat assignments and special requests · Provides advice and consultation to clients for international documentation · Follows best practices for booking and issuing tickets · Delivers operational requirements and applies appropriate travel policy guidelines according to client specifications · Ensures data quality standards are met including reporting elements and traveler profile information. · Balance efficiency and effectiveness · Works efficiently to provide prompt service and to meet productivity standards · Responsible for managing incoming calls and emails within service level expectations · Ensures tickets and informational requests are provided in a timely manner · Maintains queues and follow-up on client requests · Helps team members with overflow work and tasks · Maintains rapport and works professionally with suppliers, vendors and third-party companies Takes steps to avoid debit memos and errors COMPETENCIES Excellent communication skills both written and verbal GDS experience – preferably Amadeus A good knowledge of world geography · Self-assertive, Commercial insight and Effective time management QUALIFICATION & EXPERIENCE Graduate in any stream IATA / Diploma in Travel or equivalent At least 3 years travel industry experience with at least 2 years in Reservations. Willing to work in rotational shifts including night shift and weekend working Show more Show less