Sr Transctn Procng Off

Who are we looking for?L3 level -– to process the daily operations, including client onboarding, appointment scheduling, document preparation, and other time-consuming responsibilities (US Client).

Job Summary –

• Customer Focused Attitude
• Willing to work in night and rotation shift
• Accurately follow pre-defined business process
• Ability to work within a team
• Adaptable to changing demands and conditions
• Ability to communicate at all levels and good communication skills
• Staying current with knowledge of products/processes and services offered by the client
• Ensure 100% adherence to schedule
• Communication – Email (90%) & Phone (10%) – Need proficiency for the same.
• Logical thinking (Complex case handling)
  

Years of experience needed – 2-3 Years

Skills Required

• Excellent MS Office skills – MS Excel, WORD, Power Point, Excel Macros and E Mail Drafting
• Good Typing Speed of 30 WPM with >=95% accuracy
• Must have strong interpersonal, excellent communication (write & speak) with a desire to work a back-office environment. Must be able to multi-task and be adaptable to change.
  

Process Skills

• Strong communication and interpersonal skills
• Ability to manage multiple clients or tasks simultaneously
• Familiarity with business management tools (CRM systems, scheduling platforms, email and phone systems)
• Attention to detail and task ownership
• Adaptability to work within varied client processes and technologies
• Experience or knowledge in financial services, marketing, or business operations is a plus
  

Certification

 Experience in client servicing, virtual assistance, financial operations, or related fields

 Exposure to working with independent professionals or small businesses preferred

•  Bachelor’s degree in business, Finance, Marketing, or related discipline (optional but recommended
  

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Equal Opportunity Employer

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster , view the EEO in the law supplement . To view the pay transparency nondiscrimination provision please click and to view the E-Verify posting click .Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to accomodationrequest@mphasis.com and let us know your contact information and the nature of your request.