Sr. Telecaller Executive

Position: Senior Telecaller Executive

Experience: 2-4 years in telecalling/customer service (healthcare or digital marketing

preferred) &B2B calling experience preferred over B2C

Location: P-534 Raja Basanta Roy Road, 3rd Floor, Near Southern Avenue Lake Kali Bari,

beside Tyagraj Hall, Kolkata, West Bengal 700029

Company: MfunL – Healthcare Digital Marketing Agency

Job Type: Full-Time | On-site

Salary: Up to ₹20,000 per month (+insentive)

Job Summary:

We are seeking a dynamic and results-driven Telecaller to join our growing team.

The successful candidate will be responsible for making outbound calls to social

media, SEO & PPC leads, conducting email outreach, and performing cold calls to

potential healthcare clients, including hospitals, clinics, and surgeons.

Key Responsibilities:

1. Lead Management & Conversion:

• Handle inbound and outbound calls from social media leads, SEO inquiries, and PPC campaigns.
• Follow up on email and WhatsApp inquiries and convert them into qualified leads.
• Make outbound calls to potential healthcare clients, including hospitals, clinics, and surgeons.
• Maintain accurate records of all customer interactions in the CRM system.

2. Customer Engagement:

• Build and maintain strong relationships with healthcare professionals and decision-makers.
• Understand client needs and present appropriate digital marketing solutions.
• Schedule appointments for the sales team with qualified prospects.
• Provide detailed information about healthcare marketing services and offerings.

3. Target Achievement:

• Meet daily, weekly, and monthly to call and lead conversion targets.
• Achieve conversion goals and appointment generation objectives as set by management.
• Maintain minimum talk time requirements (2+ hours daily).

4. Documentation & Reporting:

• Update CRM with accurate call logs, feedback, and client details.
• Prepare daily and weekly performance reports.
• Track lead sources, conversion rates, and maintain organized follow-up schedules.

Additional Responsibilities:

• Manage inbound communication through calls, emails, and WhatsApp.
• Handle outbound calls for inbound leads to ensure timely follow-up and closure.
• Fix and coordinate online meetings (minimum 60 per month).
• Manage and maintain all lead and client data systematically.
• Create and share meeting links for scheduled appointments.
• Prepare and send proposals (20–30 per month) as per client requirements.

PowerPoint presentation creation (8–10 per month) for client meetings and internal use.

• Maintain and compile reports on meetings, leads, and performance metrics.

Required Skills & Knowledge:

1. Communication & Interpersonal Skills:

• Excellent verbal communication in English, Hindi, and Bengali.
• Strong listening and analytical skills to understand client requirements.
• Professional telephone etiquette and persuasive communication ability.
• Clear articulation and confident speaking style.

2. Technical Competencies:

• Proficiency in CRM tools (Salesforce, HubSpot, or equivalent).
• Working knowledge of digital marketing concepts (SEO, PPC, social media).
• Strong command of MS Office (Excel, Word, PowerPoint).
• Skilled in email management and professional correspondence.
• AI awareness and the ability to use AI tools effectively for productivity.

3. Healthcare Industry Understanding:

• Knowledge of hospital operations, medical specialties, and healthcare services.
• Familiarity with healthcare marketing norms and compliance guidelines.
• Awareness of medical practice management and decision-making processes.

4. Personal Traits & Motivations:

• Empathetic and patient when dealing with healthcare professionals.
• Professional, composed, and well-organized under pressure.
• Goal-driven and motivated to achieve targets consistently.
• Adaptable to changing client and market dynamics.
• Client-focused with a genuine interest in healthcare improvement.
• Growth-oriented with a continuous learning attitude.

5. Qualification: Minimum graduation required.

Advantage: Healthcare, Marketing, or Communication background
Age: Up to 35
English Required.

Contact: Sr. HR Admin (Shrabanti) - 6289683272

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person