Sr Tax Research Administrator

Qualifications: Primary/ Essential Duties and Key Responsibilities:
Provides the research, analysis, and necessary reconciliation to respond to and resolve agency-related payroll tax notices and amendments within customer service level agreements.Interacts with tax agencies, customers, and other areas internal to Ultimate SoftwareQuickly reprioritize work to minimize liability exposure for both the customer and for Ultimate Software.Special projects and additional duties will be assigned regularlyExcellent knowledge of Tax Agency Portals with experience in dealing with the agency and resolving notice-related issues.Research and resolve payroll tax notices for multi-state tax entities.As part of the tax notice research process, it may be necessary to reconcile QTD and YTD tax amounts withheld, reported, and deposited on a quarterly and annual basis for assigned entities.Assist business units on payroll tax-related inquiries.Maintain and update tax notice cases in Salesforce with resolution progress, including communication to customers.Demonstrated experience performing tax reconciliations and analysisAbility to negotiate positive resolutions with customers and tax agenciesGood understanding of the TPA & POA process.Demonstrated experience performing payroll tax reconciliations and analysisProficient in Excel and WordGeneral accounting experienceAbility to negotiate positive resolutions with customers and payroll tax agenciesProficient working with multiple systems and tools to perform job functionsAbility to solve complex multi-state tax notice issuesExperience working with payroll tax filing systems. Interpersonal Skills:Good communication skills, both verbal and writtenExcellent follow-up skills are required to be successfulDemonstrated ability to organize workAttention to detail is a must. Highly motivated and team-oriented. Ability to handle multiple tasks under tight deadlines.Excellent Knowledge of Fed-State, SUI, SIT, Land OCAL Taxes regulationsHands-on knowledge on tools like ADP's Master-Tax, Salesforce, Ultimate Tax Engine, UKG ProWork closely with State Agencies to resolve Tax NoticesSupport leaders with internal reporting and team updates.Participate in daily huddles and raise risks proactively.Contribute to audits and root cause analysis as needed.Align with other team leads on productivity and quality metrics.Identify performance gaps and conduct at least two training sessions annually.Recognize team achievements (2 per quarter via UKG programs).Participate in agency, state, local, and federal calls.Perform payroll register reconciliations and support complex case handling.Manage and present team-generated process improvement ideas.Lead at least one process improvement initiative annually.Ensure SOPs are in place and version-controlled quarterly.Create and maintain training materials (25% completion target).Facilitate at least two leadership/department meetings annually.Conduct quarterly quality reviews (10 cases per analyst) and support performance plansEducation/Certification/License/QualificationBachelor's Degree in Business, Accounting, Finance, or a minimum of 5 years equivalent work experience.CPP/FPC accreditation is a plusA minimum of 5 Years of Relevant ExperienceStrong knowledge of US Payroll Taxes and ComplianceExperience with federal, state, and local tax notices.High attention to detail and ability to meet tight deadlines