Sr Software Development Engineer

Job Summary:

Client is looking for Sr Software Development Engineer and this is remote position from India.

Responsibilities:

• Possess strong problem solving and communication skills. Must be able to articulate an issue, identify solution options, and communicate the best course of action to the client; document the solution requirements and features in a Statement of Work for customer review and acceptance.
• A self-starter with the ability to work independently and manage time effectively; able to switch between several projects/tasks in a given week.
• The ability to work with a client to gather and document business requirements, determine level of effort for a project, and accurately estimate development and delivery timelines.
• A working knowledge of call center technology (Genesys, Avaya, Cisco, Aspect, etc.) with a good understanding of computer telephony concepts and terminology.
• An understanding of cloud-based technologies (AWS, SaaS, PasS, etc.) and web-based API interfaces (SOAP, REST, AJAX, WebSockets, etc.)
• Proficiency in using Unix-based operating systems.

Experience:

• 5 or more years’ experience in application or integration software development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Ayava.
• 3 or more years’ development experience in web-based applications (HTML5, JavaScript) and associated tooling such as jQuery, Backbone.js, Bootstrap, Require JS, Ext JS, Marionette, etc.
• 1 or more years’ experience with web application hosting services such as Heroku, OpenShift, or self-hosted Node.js services.
• Experience integrating to CRMs, Marketing Automation, or Lead Management solutions such as Salesforce, MS Dynamics, NetSuite, Oracle Service Cloud, Desk.com, Zendesk, Velocify, etc.
• BA/BS degree or equivalent work experience is required.