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Job Description

Job Title: ServiceNow Developer

Location:

Experience:

Job Summary:


ServiceNow Developer


Key Responsibilities:


  • Develop and manage ServiceNow 

    ITSM modules

     including:
  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management (CMDB)
  • Knowledge Management
  • Handle medium to complex 

    workflow management

     and automation.
  • Manage 

    ServiceNow instance upgrades

     and patches across customer environments.
  • Work closely with stakeholders to gather and understand 

    business requirements

     and translate them into technical solutions.
  • Collaborate with cross-functional teams and communicate effectively with clients.
  • Provide support and troubleshooting for ongoing issues and enhancement requests.


Technical Skills Required:


  • Strong understanding and hands-on experience in 

    ServiceNow administration

    , particularly ITSM.
  • Proficient in 

    JavaScript

     for both client-side and server-side scripting.
  • Experience working with 

    ServiceNow APIs

    .
  • Good understanding of 

    relational databases

     (MySQL, Oracle, SQL Server).
  • Solid knowledge of 

    database concepts

     and querying techniques.


Certifications (Required):


  • ServiceNow Certified System Administrator


Preferred Certifications:


  • ITIL V3 or V4 Foundation
  • ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)
  • Micro-Certifications:
  • Automated Test Framework
  • Flow Designer
  • Integration Hub
  • Virtual Agent


Soft Skills:


  • Strong verbal and written communication skills
  • Ability to interact with clients and stakeholders independently
  • Problem-solving mindset and attention to detail
  • Self-motivated with the ability to work independently and as part of a team


Educational Qualifications:


  • Bachelor’s degree in Computer Science, Information Technology, or a related field


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