Sr. Retail Store Manager

Sales and Customer Service:

• Drive sales by promoting furniture products and ensuring excellent customer service.
• Assist customers with product selections, offer recommendations, and ensure they have an enjoyable shopping experience.
• Resolve customer complaints or concerns professionally and in a timely manner.
• Achieve monthly, quarterly, and annual sales targets.

Team Leadership and Staff Management:

• Recruit, train, and manage showroom staff, ensuring they are knowledgeable about the products and sales techniques.
• Foster a positive and motivated team environment, offering coaching and development.
• Set daily, weekly, and monthly performance goals for the sales team.
• Schedule shifts and monitor attendance and punctuality.

Showroom Operations:

• Ensure the showroom is clean, well-organized, and visually appealing, with effective product displays.
• Oversee the arrangement of furniture to create an engaging shopping experience.
• Manage inventory, including stock levels, ordering, and coordinating deliveries.
• Ensure that showroom furniture is well-maintained and free of damage.

Marketing and Promotions:

• Work with the marketing team to execute in-store promotions and events.
• Implement visual merchandising strategies to enhance product visibility and drive sales.
• Monitor competitors and industry trends to ensure the showroom remains competitive.

Sales Reporting and Budget Management:

• Track sales metrics and report on showroom performance.
• Analyze customer feedback and sales data to identify areas of improvement.
• Manage showroom budgets, including expenses for staffing, inventory, and promotional efforts.

Collaboration:

• Work closely with other managers and departments to ensure smooth operations and alignment with company goals.
• Liaise with suppliers and vendors to ensure timely delivery and quality of merchandise.

Job Type: Full-time

Pay: ₹30,000.00 - ₹60,000.00 per month

Supplemental Pay:

• Yearly bonus

Ability to commute/relocate:

• Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Furniture sales: 4 years (Preferred)
• total work: 10 years (Preferred)