Job
Description
Amazon Transportation Services (ATS) is seeking a highly skilled and a motivated team player to be part of the dynamic ROC team (Relay Operations Center) based in HYD which supports the NA and EU ATS. The ROC team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events (poor weather, road closures, unexpected surges in volume, mechanical breakdowns, etc.) to allow them to deliver packages safely and on time. The team also supports various other business units such as Global Mile, Amazon Freight, TOM, Fleet etc. Key job responsibilies as a senior program manager will include - Define, scope and deliver complex, business critical programs end-to-end, drive and shape the overall program s strategy and roadmap. Secure resources and manage implementation. Clearly communicate goals, roles, responsibilities, and desired outcomes. Liaise with all departments to ensure relevant areas are engaged in time to develop deliverables within their area to support project deliverables. Support partner teams to refine processes and increase efficiency in line with program objectives. Develop measures to define progress and ultimate success; establish ongoing reporting requirements and KPIs for program. Implement proposals to improve program services and efficiencies. Develop change processes associated with program rollout and ongoing support. Scale existing programs to expand coverage of existing services or programs to additional domestic and international locations. Ensure transparency, alignment, and clear communication of improvements and their impacts across ROC stakeholders Create regular communication mechanisms on program progress and challenges, and lead prioritization discussions on required adjustments. Utilize strong written and oral communication skills to translate technical/data solutions into recommendations for business audiences. Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, as well as balance business needs versus constraints. Participate in governance meetings and drive actions on the ground necessary to ensure alignment. Data Management and Data Analytics with hands-on experience on MS EXCEL, VBA, SQL and data visualization tools like Tableau, Quick Sight or Power BI. A day in the life Monitor the status of the programs supported, check for the head winds and the tail winds that can impact program delivery. Continuously seek opportunities to improve the PM practice in the organization. Govern and manage PM framework and continuously iterate it to make it better. Engage with key stakeholders to understand their needs and find innovative ways to meet their needs and increase the speed of trust. - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - 2+ years of driving process improvements experience
