Sr. Process Expert

Job Title: US Voice Process Executive (Customer Support)
Location: NoidaShift: Night Shift----------------------------------------------------------------------Join Our Growing Team at Provana!Are you a confident communicator with a passion for helping others? We're on the lookout for energetic and customer-focused US Voice Process Executives to support our expanding operations!This is your chance to work with a dynamic team, engage with US-based clients, and build a rewarding career in customer service. If you love solving problems, enjoy fast-paced environments, and are ready to deliver world-class servicewe want to hear from you!----------------------------------------------------------------------Key Responsibilities:• Make outbound calls to US customers to address queries and concerns• Deliver accurate, helpful information with professionalism and clarity• Maintain detailed call logs and ensure timely follow-ups•Meet performance benchmarks for quality and productivity• Foster positive customer relationships through empathy and effective communication----------------------------------------------------------------------What Youll Need:• Excellent English communication skills (spoken & written)•Prior experience in US voice process/customer support is a plus• Willingness to work night shifts•Basic computer literacy and familiarity with CRM tools• Active listening skills and a solution-oriented approach----------------------------------------------------------------------Whats in It for You?• Competitive salary •Attendance bonuses• Health insurance coverage• Provident Fund (PF) & Gratuity benefits• Fast-track career growth with internal promotion opportunities• Supportive, team-oriented work culture----------------------------------------------------------------------

Contact Details -

Shikha Nillay

7678565526

or send resume at shikha.nillay@provana.com