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Sr. Partner Operations Manager, Prime Video

Sr. Partner Operations Manager, Prime Video

Amazon

5 - 10 years

16 - 20 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

supply chain digital media data analysis automation relationship building analytical trend analysis cost reduction account management analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Partner Operations Management (POM) team is looking for a bright, customer obsessed, driven, and creative individual to join our team. POM is responsible for driving a world-class partner experience through enabling Partners to deliver assets of all varieties on-time, in full and at the PV quality bar.
As a Sr. Partner Operations Manager you will manage the content delivery performance of our third-party studios, content distributors and fulfillment vendors (collectively "partners"). You will drive long-term, strategic partnerships with our partners across the globe. In this role you will be accountable for timely and cost effective delivery of source materials from our partners. In addition, you will identify and drive delivery improvements through the use of reporting, data analysis, positive relationship building and innovative workflow enhancements. The ability to develop, own, and report on key performance metrics is critical. This role will work with executive-level leadership within the streaming community, as well as cross-functional projects with internal and external stakeholders. Internal teams include content acquisition, vendor management, marketing, engineering, content processing, legal, fice, and accounting teams. External teams vary based on partner and may include marketing, rights management, IT, engineering, Localization, Compliance, and digital operations teams. In addition to account management, the Partner Operations Manager will conduct analysis to identify opportunities for process improvement, product development, and cost reduction. Partner Operations Managers act as the general manager for partners, owning their content delivery experience and success. Conduct Trend Analysis and Deep Dive partner performance against KPI targets to drive perfect delivery to Prime Video Consult and Advise internal stakeholders (ranging from Content Acquisition to Product Teams) on partner capabilities and system requirements to ensure delivered assets will achieve optimum value Advocate on behalf of partners and internal business stakeholders to ensure PV systems provide a best-in-class user experience, making PV the preferred global service for content providers Distill insights on partner capabilities to advise and enhance business strategies such as new content and market launches Manage complex escalations that may span across multiple business units Drive long-term solutions through next-gen automation and AI innovations to complex workflows Mentor team members and help develop talent across the organization A day in the life Drive innovation in delivery capabilities and product adoption by influencing and partnering with engineering, product, and tech teams. Drive partner adoption of the digital supply chain road map, gain alignment across multiple key stakeholders, and execute on goals. Design workflow strategies for accelerated content delivery in multiple languages and formats, while simplifying and eliminating redundant practices. Streamline business and technology solutions that strengthen our partnerships while advancing our services. Work effectively in a team environment and cross-functionally with Prime Video Catalog technology teams, engineers, Business Teams, Analytics, and Product.

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Sr. Partner Operations Manager, Prime Video