Sr. Operations Analysis Specialist

Whats in it for you:
We are looking for self-driven, client focused individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within Tri-resolve suite of products.

This role presents an excellent opportunity to be part of an Financial crime team based out of India, collaborating with colleagues across multiple regions globally, with a strong focus on delivering value through self-service.

Responsibilities:

On-boarding

Onboarding of new clients/funds and existing clients to new functionality/workflows

Customer Service

Daily assistance to subscribers on all issues relating to the service (via email, phone and in person)

Trade data normalisation / handling

Review reconciliation output; investigate and fix differences

Ensure structured and effective delivery of service

Self- education about current and upcoming market regulations and other significant changes

Customer Success Management

Partnering with the Customer Success team on operational issues to ensure a positive client experience and relationship is fostered and maintained Productivity/ Workflow Improvements

Discuss internal requests for new functionalities to improve the product offering

Assist developers and Product Management with requirements and UAT testing as well as being closely involved in the development Process

What Were Looking For:

Skills:

• The ability to interpret trade data
• Customer relationship skills
• Ability to think outside the box and challenge existing status quo
• Proficiency in using text editors and advanced spreadsheet functions
• Ability to work in a fast pace environment
• Ability to multitask
• Good communication skills (verbal and written English)
• Good teamwork skills and being a quick learner

Knowledge & experience:

• Extensive previous experience with triResolve or similar relevant background
• The ability to understand complex process flows and concepts, as well as the ability to explain these accurately and concisely to our clients
• Knowledge of OTC Derivatives and awareness of the OTC Derivative trade processing lifecycle would be beneficial
• Basic understanding of market and credit risk management of OTC Derivatives would be beneficial shifts.