Carrier Relationship Manager, Voice & SMS (VoIP)

SMS International Telecomm Llc

0 - 3 years

1 - 2 Lacs

kolkata

Posted:-1 days ago| Platform:

Apply

Skills Required

customer relationship relationship management voip routing customer support relationship building voice & sms operations voice process carrier management sales support customer handling communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Carrier Relationship Manager

Note: This role involves working in night shifts.

Key Responsibilities

Build and maintain strong relationships with global and domestic telecom carriers.
Manage Voice and SMS (A2P/P2P) services using VoIP platforms and carrier routing systems.
Handle day-to-day carrier communication, rate negotiations, and traffic monitoring.
Onboard new carriers, validate commercial agreements, and ensure smooth interconnect operations.
Coordinate with the sales team to support new business opportunities and revenue expansion.
Monitor service quality, analyze traffic trends, and resolve routing or service-related issues.
Ensure timely updates of rates, codes, and technical configurations.
Maintain carrier records, documentation, and dashboards for performance tracking.
Drive continuous improvement in carrier performance, service uptime, and profitability.

Desired Candidate Profile

03 years of experience in VoIP, Carrier Management, SMS/Voice Routing, or Telecom Operations (preferred).
Strong understanding of VoIP, wholesale voice, SMS routing, CLI/NCLI traffic, and interconnect operations.
Excellent communication, negotiation, and relationship-building skills.
Ability to analyze traffic trends, rates, and performance metrics.
Proactive, target-driven, and able to work effectively with cross-functional teams.
Knowledge of telecom tools/platforms (e.g., switch monitoring dashboards, SMS hubs, routing tools) is an added advantage.

More Jobs at SMS International Telecomm Llc

Carrier Relationship Manager

Kolkata

Experience: Not specified

INR 1 - 1 Lacs

Carrier Relationship Manager, Voice & SMS (VoIP)

kolkata

Experience: Not specified

INR 1 - 2 Lacs

Carrier Relationship Manager, Voice & SMS (VoIP)

kolkata

Experience: Not specified

INR 1 - 2 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.