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Swiss Re
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Sr Operational & Process Excellence Lead

Sr Operational & Process Excellence Lead

Swiss Re

6 - 11 years

20 - 25 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

it services change management process optimization operational excellence process improvement process excellence agile continuous improvement black belt financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a

Senior Operational & Process Excellence Lead

in our IT organization, you will be a key driver of operational transformation. You will work closely with IT leadership and business units to analyse, improve, and embed high-impact process and performance improvements. You will serve as a trusted consultant and change agent, applying structured methodologies and innovative thinking to deliver sustainable business value.

Your main responsibilities will be:

Lead strategic and complex process optimization initiatives across the global IT function.
Consult with internal stakeholders on process, technology, and people transformation topics, aligning outcomes with business goals.
Design and implement frameworks and methodologies to standardize process improvement and operational excellence across teams.
Analyse end-to-end IT processes using Lean, Six Sigma, and Agile tools to identify inefficiencies and eliminate waste.
Benchmark internal practices against industry standards to ensure Swiss Re remains at the forefront of operational efficiency.
Coach and enable IT and business leaders to build a continuous improvement culture.
Collaborate cross-functionally across global locations to identify and address systemic improvement opportunities.
Support development of strategic roadmaps, dashboards, and KPIs for performance measurement.
Communicate effectively with senior stakeholders and act as a trusted advisor during large-scale initiatives.

About You (Qualifications, Experience, and key Skills)

6+ years of experience in process excellence, operational improvement, or consulting within IT or technology-enabled business functions.
Solid knowledge of Lean Six Sigma, with Green or Black Belt certification strongly preferred.
Experience managing complex improvement programs or digital transformations within financial services, preferably re/insurance or IT services.
Demonstrated ability to challenge and influence at senior leadership level.
Strong skills in stakeholder engagement, facilitation, coaching, and storytelling with data.
Advanced experience with process mapping and improvement tools (e.g., SIPOC, VSM, Fishbone).
Familiarity with IT frameworks such as ITIL, Agile, DevOps, or COBIT.
Experience in coaching, training, or change management (PROSCI certification is a plus).
Business, Engineering, or IT-related university degree; MBA or similar qualification is an asset.
Fluent in English; comfortable working in a global, multicultural environment.

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Swiss Re

Insurance and Reinsurance

Zürich

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Sr Operational & Process Excellence Lead