Sr. Network Engineer

Network Support:

• Provide L2 technical support for enterprise networks including WAN, LAN, routers, switches, firewalls, wireless controllers, and access points.
• Basic understanding (Concept) of SD-WAN technologies (preferably Cisco Meraki and Cisco ISE).
• Configure and support remote access solutions such as SSL and IPSEC VPN.
• Manage and troubleshoot DNS/DHCP services and scopes.

Vendor & ISP Coordination:

• Liaise with ISP/vendor support for issue resolution and link restoration (ILL/MPLS/SD-WAN/Fiber Channel).

Network Device Management:

• Expertise in CLI-based management of network devices (routing, switching, firewall).
• Handle advanced tasks like IOS upgrades, configuration backups/restores, routing protocols (static/dynamic), policy-based routing, and SLA configurations.
• Layer 2 configuration knowledge (VTP, STP, VLANs, port security).

Incident & Change Management:

• Respond to major incidents proactively, ensuring timely resolution of NMS/customer-generated alerts.
• Maintain accurate documentation in ITSM (including configuration details and ticket attachments).
• Communicate effectively with clients on ticket status, planned changes, or outages.

Collaboration & Escalation:

• Work with cross-functional teams (FMS, Asset, Compliance, Security, NOC/SOC) to uphold service standards.
• Escalate complex service requests as needed to avoid SLA/OLA breaches.
• Leverage ITSM, ITAM, and NMS tools to resolve issues with minimal disruption.

Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹550,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person