Sr Manager| WFM BPO| 13+yrs| Pune Mumbai

Gryphon Hytech Services

13 - 18 years

20 - 25 Lacs

mumbai pune

Posted:5 days ago| Platform:

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Skills Required

team management bpo wfm stakeholder management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Profile Name :

Shift :

Location :

Pune Yerwada (Pick & drop available within the boundary )
Mumbai – Malad west/ Goregaon

Must Have :

We need from
international BPO
Notice period – need candidates who are immediate joiners or can join in
15 – 20days max
Looking for candidates
only from international BPO experience in Workforce management department.

Define and execute the departmental plans in alignment with Workforce Management strategy and client requirements.
Oversee the end-to-end WFM process cycle, including forecasting, scheduling, intraday management, and reporting, ensuring efficiency and accuracy.
Monitor key WFM metrics and analyze trends to identify risks, opportunities, and areas for improvement.
Act as the primary point of contact for senior leadership and stakeholders, providing insights and recommendations on WFM related decisions.
Manage escalations, resolve complex challenges, and provide guidance on critical decision-making.
Drive standardization and alignment of WFM processes, tools, and practices across regions and programs, establishing frameworks and ensuring consistency in execution.
Lead the implementation of new tools, technologies, policies, procedures, and methodologies to enhance WFM operations and organizational capabilities, setting clear priorities and ensuring that innovation aligns with strategic goals.
Collaborate with cross-functional teams, including Operations, IT, Finance, and HR to ensure seamless integration of WFM processes.
Participate in strategic planning, budgeting, and resource allocation processes to ensure WFM scalability and efficiency.
Lead and mentor WFM managers.
Should have experience in Billing & invoicing

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