Posted:-1 days ago|
Platform:
Work from Office
Full Time
1. Management and Retention of Top corporate for the region.
2. Reports on top corporate/insurance companies/brokers to be reviewed with Leadership Team and proactively act on issues before escalations.
3. Fulfilment of SLAs of top stakeholders for the respective region.
4. Oversee timely submission of MIS reports to Insurance Companies/Corporate etc.
5. Relationship with HO of Insurance Companies, Brokers etc...
6. Service fees collection for the region.
7. Oversee department functions like the Customer Care, Claims, Contact centre and related functions.
8. ISO requirement for customer care and grievance.
9. Responsible for P&L for the region.
10. Business development
11. Team Management and team building which includes
Experience: 8-12years of experience in TPA Customer Service or Client Relationship roles, with a minimum of 4 years in a management position with direct reports.
Vidal Health Insurance
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