Sr. Manager – QA & Analytics

Role: Sr. Manager – QA & Analytics

Purpose of the Role

QA

Team Scope

• QA Team:

  Reviews and audits tasks delivered by AdOps, Programmatic, and Search/Social teams. Drive quality and ensure no errors in client delivery

• Analytics Team:

  Collaborate with Atidiv’s central Analytics team to build dashboards, own and deliver all client and internal team reports, conduct ad-hoc data analysis to generate insights.

Core Responsibilities

1. Own the quality metric across all accounts to ensure error free delivery
2. Build and manage QA frameworks and review processes across functions.
3. Ensure adherence to SOPs and track error trends for performance improvement.
4. Lead analytics projects – dashboard creation, data accuracy, and insights generation.
5. Partner with operations leadership to translate data into performance actions.
6. Manage and mentor 10–15 member teams (QA + Analytics combined).
7. Drive automation and standardization of reporting where possible.

Ideal Candidate Profile

• 7–10 years total experience, with at least 3+ years in

  team leadership

  .
• Background in

  digital marketing operations / outsourcing setup

  .
• Deep understanding of

  AdOps, Programmatic, Search, and Social

  workflows.
• Strong analytical skills – experience with

  Looker Studio, Power BI, or Tableau

  would be a plus
• Hands-on with QA frameworks and error analysis.
• Excellent communication and stakeholder management skills.

Bonus / Nice-to-Have

• Experience with process automation tools (Zapier, Make, or VBA).
• Exposure to offshore delivery and global client engagement.
• Proven track record of improving team efficiency and accuracy.