Sr. Manager – Operations & Client Coordination

Job Description

Position: Sr. Manager – Operations & Client Coordination Location: Mumbai | Company: Centrix Healthcare Industry: Medical Communications | Pharma Marketing Support On-Site, Full-time | Experience: 12–15 years About Centrix Healthcare: Centrix is a leading medical communications company that partners with top International medical experts and societies and pharmaceutical brands to deliver impactful scientific programs, medical symposia, online learning and upskilling platforms for doctors, content based doctors support services, marketing solutions, and continuing medical education programs. We work closely with doctors, international speakers, and pharma marketing teams to execute high-quality scientific initiatives across formats. Role: Manager –Operations & Client Coordination Role Summary: This role involves managing day-to-day operations and coordinating with internal teams, external vendors, clients, and medical faculty to ensure seamless execution of scientific programs such as CMEs, webinars, advisory boards, and scientific events. Key Responsibilities: Coordinate with pharma clients and partnering societies and speakers to understand program requirements and support project execution. Manage operations including scheduling, documentation, follow-ups, and reporting. Work with internal content, design, and logistics teams to ensure timely delivery of projects. Liaise with doctors, speakers, and moderators for program preparation, logistics, and post-program communication. Maintain project trackers, documentation, feedback forms, and meeting minutes. Support virtual and in-person event execution by handling backend logistics (Zoom links, reminders, presentations, etc.). Act as the point of contact for client updates, internal alignment, and external coordination. Troubleshoot operational issues and escalate to senior leadership when needed. Ensure timely communication, compliance, and quality control in all deliverables. Ideal Candidate Profile: Graduate/Postgraduate in Science, Pharmacy, or related field preferred. 10-15 years’ experience in backend coordination, project execution, or operations support—preferably in pharma support services, med comm agencies, or healthcare events. Strong organizational and multitasking skills. Excellent communication (written and verbal) and client servicing skills. Proficiency in MS Office, Google Workspace, and virtual meeting platforms (Zoom, MS Teams). Ability to manage multiple projects and deadlines with attention to detail. Comfortable interacting with doctors, pharma clients, and internal creative teams. Positive attitude, ownership mindset, and ability to work in a fast-paced environment. Why Join Centrix? Work with leading pharma brands and renowned medical experts. Be part of high-impact scientific education programs. Growth-oriented, collaborative work culture. Opportunity to learn across content, events, and digital functions. hrc@centrixhealthcare.com Job Types: Full-time, Permanent Pay: ₹100,000.00 - ₹150,000.00 per month Benefits: Flexible schedule Food provided Paid sick time Provident Fund Schedule: Day shift Fixed shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person