Job Title: Head of Customer Success & Operations, Pharmaceutical Location: Mumbai Experience: 15+ Years Preferred Attributes: 15+ years of total experience, majorly in Customer Success, Healthcare, Operations. Proven record of successfully executing hundreds of CME events. Experience in collaborating directly with medical professionals and pharmaceutical companies. About the Role: We are looking for a highly experienced and versatile Customer Success & Operations Leader with a strong background in the healthcare and Pharma. The candidate will play a critical role in managing client relationships, ensuring exceptional customer experience, and driving growth through strategic business development. The ideal candidate will bring deep expertise in healthcare CME events, customer success, SaaS product operations, and client relationship management. Key Responsibilities: Lead Customer Success and Operations teams to ensure high levels of client satisfaction and retention. Manage both B2B and B2C client accounts, fostering strong long-term client relationships. Identify and capitalize on growth opportunities within existing client accounts through upselling, cross-selling, and business development. Plan, organize, and execute virtual medical educational events (CME), webinars, live surgery streaming, and panel discussions. Collaborate with cross-functional teams including Product Development and Sales to enhance service offerings. Manage marketing operations: calendar planning, content collaboration, and campaign execution. Conduct product demonstrations, prepare proposals, and lead order closure processes. Drive continuous process improvements to enhance SLA adherence, customer support operations, and turnaround times (TAT). Gather client feedback and collaborate with product teams to deliver feature enhancements. Develop and maintain comprehensive help documentation, FAQs, and customer communication channels. Maintain strong relationships with senior surgeons, hospitals, and MedTech/Pharma stakeholders. Independently represent the company at physical conferences and client meetings. Desired Candidate Profile: Educational Background : B Pharma, M Pharma, MBBS, BDS preferred . Experience : Minimum 10+ years in medical communications, pharma, or scientific project management. Industry Preference : Candidates with only pharmaceutical company background will be given priority. Strong project management, data handling, and client coordination skills. Excellent communication and organizational abilities Salary & Benefits: Growth Opportunity: Work with top medical professionals and expand your expertise in scientific operations. Impactful Role: Contribute to high-quality medical communications that shape healthcare knowledge. Apply Now: hrc@centrixhealthcare.com
About Centrix Healthcare: Centrix is a leading medical communications company that partners with top International medical experts and societies and pharmaceutical brands to deliver impactful scientific programs, medical symposia, online learning and upskilling platforms for doctors, content based doctors support services, marketing solutions, and continuing medical education programs. We work closely with doctors, international speakers, and pharma marketing teams to execute high-quality scientific initiatives across formats. Role Summary: This role involves managing day-to-day operations and coordinating with internal teams, external vendors, clients, and medical faculty to ensure seamless execution of scientific programs such as CMEs, webinars, advisory boards, and scientific events Key Responsibilities: Coordinate with pharma clients and partnering societies and speakers to understand program requirements and support project execution. Manage operations including scheduling, documentation, follow-ups, and reporting. Work with internal content, design, and logistics teams to ensure timely delivery of projects. Liaise with doctors, speakers, and moderators for program preparation, logistics, and post-program communication. Maintain project trackers, documentation, feedback forms, and meeting minutes. Support virtual and in-person event execution by handling backend logistics (Zoom inks, reminders, presentations, etc.). Act as the point of contact for client updates, internal alignment, and external coordination. Troubleshoot operational issues and escalate to senior leadership when needed. Ensure timely communication, compliance, and quality control in all deliverables. Ideal Candidate Profile: Graduate/Postgraduate in Science, Pharmacy, or related field preferred. 10-15 years experience in project execution, or operations supportpreferably in pharma support services, med comm agencies, or healthcare events. Strong organizational and multitasking skills. Excellent communication (written and verbal) and client servicing skills. Proficiency in MS Office, Google Workspace, and virtual meeting platforms (Zoom, MS Teams). Ability to manage multiple projects and deadlines with attention to detail. Comfortable interacting with doctors, pharma clients, and internal creative teams. Positive attitude, ownership mindset, and ability to work in a fast-paced environment. Why Join Centrix? Work with leading pharma brands and renowned medical experts. Be part of high-impact scientific education programs. Growth-oriented, collaborative work culture. Opportunity to learn across content, events, and digital functions. hrc@centrixhealthcare.com
Position: Sr. Manager – Operations & Client Coordination Location: Mumbai | Company: Centrix Healthcare Industry: Medical Communications | Pharma Marketing Support On-Site, Full-time | Experience: 12–15 years About Centrix Healthcare: Centrix is a leading medical communications company that partners with top International medical experts and societies and pharmaceutical brands to deliver impactful scientific programs, medical symposia, online learning and upskilling platforms for doctors, content based doctors support services, marketing solutions, and continuing medical education programs. We work closely with doctors, international speakers, and pharma marketing teams to execute high-quality scientific initiatives across formats. Role: Manager –Operations & Client Coordination Role Summary: This role involves managing day-to-day operations and coordinating with internal teams, external vendors, clients, and medical faculty to ensure seamless execution of scientific programs such as CMEs, webinars, advisory boards, and scientific events. Key Responsibilities: Coordinate with pharma clients and partnering societies and speakers to understand program requirements and support project execution. Manage operations including scheduling, documentation, follow-ups, and reporting. Work with internal content, design, and logistics teams to ensure timely delivery of projects. Liaise with doctors, speakers, and moderators for program preparation, logistics, and post-program communication. Maintain project trackers, documentation, feedback forms, and meeting minutes. Support virtual and in-person event execution by handling backend logistics (Zoom links, reminders, presentations, etc.). Act as the point of contact for client updates, internal alignment, and external coordination. Troubleshoot operational issues and escalate to senior leadership when needed. Ensure timely communication, compliance, and quality control in all deliverables. Ideal Candidate Profile: Graduate/Postgraduate in Science, Pharmacy, or related field preferred. 10-15 years’ experience in backend coordination, project execution, or operations support—preferably in pharma support services, med comm agencies, or healthcare events. Strong organizational and multitasking skills. Excellent communication (written and verbal) and client servicing skills. Proficiency in MS Office, Google Workspace, and virtual meeting platforms (Zoom, MS Teams). Ability to manage multiple projects and deadlines with attention to detail. Comfortable interacting with doctors, pharma clients, and internal creative teams. Positive attitude, ownership mindset, and ability to work in a fast-paced environment. Why Join Centrix? Work with leading pharma brands and renowned medical experts. Be part of high-impact scientific education programs. Growth-oriented, collaborative work culture. Opportunity to learn across content, events, and digital functions. hrc@centrixhealthcare.com Job Types: Full-time, Permanent Pay: ₹100,000.00 - ₹150,000.00 per month Benefits: Flexible schedule Food provided Paid sick time Provident Fund Schedule: Day shift Fixed shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person
Position: Senior Content Manager Scientific Communication Location: Mumbai Company: Centrix Healthcare Industry: Medical Communications | Pharma Marketing Support Experience: 10 -12 years Function: Scientific Content & Strategy Employment Type: Full-time About Centrix Healthcare: Centrix Healthcare is a leading medical communications company serving top pharmaceutical brands. We specialize in scientific content, digital education, and medical events. We're expanding into doctor-facing knowledge portals to deliver real-time clinical updates, and were looking for a dynamic Senior Content Manager to help lead this growth. Role Overview: As Senior Content Manager, youll lead the development of high-quality scientific content across formatssupporting medical symposia, doctor upskilling courses, speaker programs, and academic initiatives. You will work closely with internal teams, pharma clients, and medical experts to deliver content that is clinically accurate, engaging, and strategically aligned. Key Responsibilities: Design program brochures , newsletters , and invitations for HCP-targeted campaigns. Develop content modules for doctor upskilling courses (CME/e-learning). Create agendas for symposia and webinars in collaboration with pharma teams. Draft key takeaways , post-event summaries , and speaker scripts. Support international speakers in presentation development and slide storytelling. Prepare questionnaires for KOL interviews and advisory board summaries . Rewrite abstracts/posters and compile conference highlight reports (EASD, ACC, ADA, etc.). Assist doctors in paper writing, presentations , and literature reviews for academic purposes. Coordinate with internal design/digital teams to package content in engaging formats. Ensure content aligns with clinical evidence , brand strategy, and regulatory norms (UCPMP, GPP). Who Should Apply: Degree in Pharmacy, Medicine, or Life Sciences (e.g., MPharm, MBBS, MD, MSc). 7–10 years of experience in medical writing or scientific content in a healthcare or pharma support role. Strong understanding of clinical data, therapy guidelines, and pharma communication formats. Excellent writing, summarizing, and content structuring skills. Ability to work with doctors, pharma clients, and design teams in a fast-paced environment.
You are looking for a reliable and proactive Personal Assistant cum Admin to provide high-level administrative support to the executive team and manage various office functions. This role requires someone who is organized, detail-oriented, and can efficiently multitask to ensure the smooth operation of the office. As a Personal Assistant, you will be responsible for serving as the primary point of contact between the executive team and internal/external stakeholders, managing the executives" schedule, preparing meeting materials, and handling confidential information with integrity. In terms of Administrative Support, you will maintain office supplies, manage inventory, coordinate with vendors, prepare reports and correspondence, and handle incoming calls and emails in a timely manner. Your role will also involve General Office Support such as greeting visitors, overseeing office cleanliness, and assisting other departments with administrative tasks as needed. Additionally, you will be responsible for Vendor Sourcing and Onboarding by identifying and onboarding reliable vendors, negotiating terms and contracts, and ensuring cost-effectiveness and quality. Procurement and Order Management will be part of your responsibilities where you will place orders for goods and services, track order status, and ensure compliance with internal policies and budget requirements. Documentation and Compliance are crucial aspects of the role where you will maintain accurate records of contracts, invoices, and purchase orders, ensure vendor contracts comply with policies, and manage vendor databases. Key qualifications include a Bachelor's degree in Business Administration or related field, a minimum of 5 years of experience in a similar role, proficiency in MS Office and office management software, strong communication skills, excellent organizational abilities, and the ability to handle confidential information with discretion. Female candidates are preferred for this position. Job Types: Full-time, Permanent Benefits include a flexible schedule, provided food, performance bonus, and yearly bonus. Schedule: Day shift, Morning shift Education: Bachelor's degree preferred Experience: 4 years preferred Language: English preferred Work Location: In person If you are interested in this role, please contact hrc@centrixhealthcare.com.,
You are a highly skilled and knowledgeable Content Writer responsible for creating, editing, and reviewing high-quality medical content for various platforms. Your audience will include healthcare professionals and the general public, depending on the project's requirements. The ideal candidate will have a strong background in healthcare or life sciences, along with the ability to translate complex medical information into clear, engaging, and accurate content. Your key responsibilities will include being a creative and visionary communications and content professional with expertise in science, health, and medicine. You will develop and lead high-performing teams across different cultures and geographies in a global landscape. Driving high editorial standards for creating quality content with multi-media experience in various settings such as news, magazines, journals, books, websites, and agencies is crucial. You will deliver key engaging messages with maximum impact and strategic advantage through print, digital, and social media channels. As a proficient writer and editor, you will cater your medical writing to the audience and simplify technical information. Your excellent project management skills will be put to use in managing large volumes and multiple projects simultaneously. Additionally, you will be responsible for creating and producing B2B and B2C marketing content, including product brochures, infographics, eDM campaigns, content marketing for thought leadership, surveys and analytical reports, and social media advertising through platforms like TrendMD, Google Adwords, and Facebook. Strong organizational and interpersonal skills are essential for this role. Requirements for this position include a minimum of 4 years of experience in the medical/healthcare field and 5 years in medical writing. Candidates with qualifications such as B Pharm, M Pharm, MD, MBBS, etc., are preferred. This position is based in Mumbai and is a full-time role requiring in-person work. If you are interested in this opportunity, please share your resume at hrc@centrixhealthcare.com. This is a full-time position with a day shift schedule. The ideal candidate should have a total of 4 years of work experience.,
Job Title: Medical Writer Location: Mumbai Job Type: Full-time Department: Medical Communications | Marketing | Content Development Job Overview: We are seeking a highly skilled and knowledgeable Medical Writer to create, edit, and review high-quality medical content for various platforms. The ideal candidate will have a strong background in healthcare or life sciences and possess the ability to translate complex medical information into clear, engaging, and accurate content. The content will cater to both healthcare professionals and the general public, depending on the project needs. Key Responsibilities: Research, write, and edit a variety of medical content, including articles, blog posts, whitepapers, patient education materials, and clinical documentation. Ensure accuracy, clarity, and compliance with medical standards, regulations, and industry guidelines. Collaborate with medical professionals, researchers, and subject matter experts to gather detailed information and insights. Develop content that is both informative and engaging, targeting various audiences such as healthcare providers, patients, and general readers. Stay up-to-date with medical advancements, clinical research, and emerging healthcare trends to ensure content is current and relevant. Proofread and fact-check content to ensure scientific accuracy and credibility. Optimize content for search engines (SEO) when necessary. Assist in the creation of visual content, such as infographics or slide decks, to accompany written work. Ensure adherence to style guides, brand guidelines, and editorial standards. Manage multiple projects simultaneously while meeting deadlines. Requirements: Bachelor’s degree in life sciences, health sciences, journalism, communications, or a related field (advanced degree preferred). Proven experience in writing medical or healthcare-related content. Strong understanding of medical terminology, clinical research, and evidence-based medicine. Excellent writing, editing, and proofreading skills with a keen eye for detail. Familiarity with medical writing guidelines such as AMA style, GPP (Good Publication Practice), or ICMJE recommendations. Ability to present complex medical information in a clear, concise, and engaging manner for diverse audiences. Certification from a recognized medical writing association (e.g., AMWA, EMWA) is a plus Proficiency in MS Office, content management systems (CMS), and other relevant software. Familiarity with SEO best practices for medical content is a plus. Strong organizational and time-management skills, with the ability to work under tight deadlines. Ability to collaborate with cross-functional teams in a dynamic environment. Preferred Qualifications: Experience working in the pharmaceutical, healthcare, or biotechnology industries. Knowledge of regulatory writing or clinical trial documentation is advantageous. Career development and training programs [email protected] Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹50,000.00 per month Benefits: Flexible schedule Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund Work from home Work Location: In person
Job Title: Senior Graphic Designer, Pharma Background Location: Mumbai Experience Required: 4+ years Industry: Pharmaceuticals / Healthcare Qualification: BFA / MFA / Bachelors degree in Graphic Design, Visual Communication or related field Job Summary: We are seeking a highly skilled and creative Senior Graphic Designer with a strong background in the pharmaceutical or healthcare industry . The ideal candidate will have experience in designing medical communication materials, branding, product packaging, digital assets, and marketing collateral tailored for regulated environments. You will work closely with marketing, medical, and regulatory teams to ensure all visual content is accurate, engaging, and compliant. Key Responsibilities: Conceptualise, design, and execute creative visual assets for pharmaceutical brands, campaigns, and internal communications. Create visually appealing and scientifically accurate designs for: Product packaging and labels Promotional materials (brochures, detail aids, LBLs, doctor leaflets) Digital assets (social media creatives, banners, e-detailing, web pages) Medical presentations, infographics, and educational tools Ensure brand consistency across all visuals in line with corporate guidelines. Collaborate with cross-functional teams including medical, marketing, and regulatory affairs. Prepare files for print and digital platforms, ensuring proper formatting and output specifications. Stay updated with industry trends, medical design aesthetics, and compliance regulations. Handle multiple projects simultaneously and manage tight deadlines with quality output. Requirements: Proven 4+ years of experience as a Graphic Designer in the pharmaceutical, healthcare, or life sciences sector . Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects preferred). Strong understanding of visual storytelling in a regulated industry. Ability to interpret complex medical content into engaging visuals. hrc@centrixhealthcare.com
About Centrix Centrix is a leading healthcare education company with over two decades of experience in delivering high-quality CME programs. We collaborate with global medical societies, international experts, and life sciences companies to create innovative physician learning solutions. Our platforms extend this legacy into the digital space, combining science, technology, and AI to empower physicians. About the Role We are seeking a Business Head – Centrix Digital to lead our digital vertical and drive revenue growth from digital platforms. The role will be responsible for defining business strategy, overseeing product-market fit, driving user acquisition and retention, and ensuring financial performance of the digital business. This is a leadership role with full P&L ownership. Key Responsibilities Strategic Planning & Execution Develop and execute business strategy in line with company growth objectives. Identify new market opportunities, partnerships, and digital innovations. Define and oversee product roadmaps in collaboration with product & technology teams. Business Development & Growth Drive domestic and international revenue growth. Build and nurture relationships with clients, partners, and stakeholders. Monitor industry trends and competitor activities to inform strategy. Product & Market Strategy Ensure strong product–market fit and customer value proposition. Guide UI/UX design, user journeys, and platform analytics to maximize engagement. Lead go-to-market strategy, including positioning, pricing, and customer segmentation. Analyze user feedback and market insights to continuously refine offerings. Oversee integrations (API, SDK, third-party tools) and derive pricing models. Digital Marketing & User Growth Lead digital marketing across SEO, paid campaigns, and social media. Build effective lead funnels, driving users through onboarding → activation → retention. Drive user engagement and reactivation strategies across platforms. Team Leadership & Culture Lead cross-functional teams (product, marketing, sales, operations). Set performance goals and foster a culture of learning and innovation. Financial Management Own the P&L for the digital vertical. Oversee budgeting, forecasting, and financial performance. Track key financial metrics (CAC, ARPU, LTV, unit economics). Qualifications Bachelor’s/Master’s degree in Business Administration, Management, or related field (engineering/technology background preferred). 10+ years’ experience in senior business leadership, ideally in a digital product/tech company. Proven track record of scaling digital products and managing P&L. Strong understanding of digital product lifecycle, GTM strategies, SDLC, and market trends. Experience in building partnerships and negotiating high-value business deals. Excellent leadership, communication, and stakeholder management skills. Location: Mumbai, Full Time hrc@centrixhealthcare.com Job Types: Full-time, Permanent Pay: ₹2,000,000.00 - ₹2,500,000.00 per year Benefits: Flexible schedule Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund Work from home Work Location: In person
As a Senior Visualizer with 56 years of experience in a dynamic creative setting, you will play a pivotal role in generating impactful visual communications. Working in close collaboration with the Art Director, Copywriters, and Strategy teams, you will be instrumental in developing compelling campaigns for various platforms including digital, print, and social media. Your main responsibilities will involve conceptualizing and delivering top-notch visual designs for advertising initiatives, branding projects, web content, and print materials. You will be tasked with transforming briefs into innovative creative concepts and visual narratives, ensuring consistency in design across all projects while adhering to brand guidelines. In addition to managing multiple projects simultaneously and meeting strict deadlines, you will be expected to stay abreast of design trends, tools, and technologies. Furthermore, you will be required to mentor and provide feedback on the work of junior designers when necessary. To excel in this role, you must possess 56 years of professional design experience within a creative agency or a similar environment. Proficiency in Adobe Creative Suite, particularly Photoshop, Illustrator, and InDesign, is a must, with knowledge of After Effects considered a bonus. A deep understanding of typography, layout, color theory, and visual storytelling is essential, along with prior experience in digital-first campaigns and social media creatives. The ideal candidate will have a robust portfolio showcasing branding, advertising, and digital campaign projects. Strong adaptability, multitasking abilities, and the capacity to thrive under pressure are key traits for success in this role. Effective communication and presentation skills are also crucial for engaging with cross-functional teams and clients. Preferably based along the Mumbai Western Line, immediate or short-notice joiners with an agency background will be given preference. This is a full-time, permanent position with benefits such as a flexible schedule, provided meals, leave encashment, paid sick time, Provident Fund, and the option for work from home. If you believe you meet the requirements and are excited about the prospect of contributing to a vibrant creative team, we encourage you to reach out to us at hrc@centrixhealthcare.com.,
As the Head of Medical Affairs & Content at Centrix Healthcare, you will play a pivotal role in leading the scientific and content strategy for our digital initiatives. Your responsibilities will include defining and driving the medical content strategy, overseeing the medical writing and editing process, curating content from international sources, developing content architecture, collaborating with global experts, engaging with Key Opinion Leaders, mentoring a team of medical writers, ensuring compliance with medical writing guidelines, and tracking emerging trends in medical education. Key Responsibilities: - Define and drive the medical content strategy across Centrix's digital platforms, ensuring global standards of scientific quality. - Oversee the medical writing and editing process including content scanning, topic selection, quality checks, scheduling, and version control. - Curate content from international journals, conferences, and speaker programs for timely updates. - Lead development of content architecture for digital platforms, certification courses, and CME programs. - Liaise with international faculty and societies to finalize scientific program agendas and support onsite/virtual program execution. - Collaborate with client medical teams for agenda development of scientific meetings and advisory boards. - Engage with Indian KOLs (Key Opinion Leaders) for inputs, advisory panels, and program enhancement. - Mentor and manage a team of medical writers and content specialists to deliver consistent, high-quality content. - Ensure compliance with Good Clinical Practices, ICMJE, GPP, and other global medical writing guidelines. - Track emerging medical, regulatory, and digital learning trends to keep Centrix at the forefront of medical education. Qualifications & Skills: - MBBS / MD / PharmD / PhD / Masters in Life Sciences (higher medical qualification preferred). - 8-12 years experience in medical affairs, medical content leadership, or scientific communications. - Demonstrated expertise in content strategy, medical communications, and team leadership. - Strong knowledge of clinical guidelines, CME practices, and scientific publications. - Proven ability to collaborate with international societies and faculty. - Excellent scientific writing, reviewing, and editorial skills. - Strong organizational, planning, and communication abilities. If you are passionate about advancing medical education and are looking to make a significant impact in the field, we encourage you to apply for this leadership role at Centrix Healthcare.,
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