Job
Description
As a Customer Service Manager in the hospital setting, your role will involve defining, setting, and auditing Customer Service standards within your work area. You will need to model high-level customer-focused behaviors and coach others to excel in customer care. Additionally, you will be responsible for managing Hospital patient administration processes, including medical records, to ensure efficiency and effectiveness, all while directing the team to achieve budgetary targets. Your key responsibilities will include: - Ensuring that all wards are cleaned to an acceptable standard, consistent with special requirements of kitchens and infection control policies. You will provide facilities that are clean, undamaged, and appropriate. - Selecting, appointing, retaining, and promoting the most appropriately qualified and experienced staff in conjunction with Human Resources. - Handling patient and attender grievances, complaints, and suggestions, taking measures to improve based on feedback within the hospital policies. - Establishing work and time plans for all staff in the department to maximize efficient use of staff time. - Providing continuous training and developing the knowledge and skills of staff. - Ensuring all staff in the team conduct themselves professionally, are well presented, and adhere to Company policy. - Coordinating with consultants for quality patient care and smooth departmental functioning. - Assessing staff performance levels and reviewing annual appraisals with Human Resources. - Managing annual leave entitlement to maintain appropriate staffing levels throughout the year. - Minimizing discharge processes through close coordination with all departments involved. - Overseeing Bio-medical waste management and ensuring Quality standards are in line with NABH guidelines. - Upholding ethical and moral practices, setting goals for best practices and quality assurance. - Providing feedback to management on customer/patient requirements/expectations by maintaining constant patient relations and conducting surveys. This is a full-time position with benefits such as leave encashment, paid sick time, and Provident Fund. The work location is in person. As a Customer Service Manager in the hospital setting, your role will involve defining, setting, and auditing Customer Service standards within your work area. You will need to model high-level customer-focused behaviors and coach others to excel in customer care. Additionally, you will be responsible for managing Hospital patient administration processes, including medical records, to ensure efficiency and effectiveness, all while directing the team to achieve budgetary targets. Your key responsibilities will include: - Ensuring that all wards are cleaned to an acceptable standard, consistent with special requirements of kitchens and infection control policies. You will provide facilities that are clean, undamaged, and appropriate. - Selecting, appointing, retaining, and promoting the most appropriately qualified and experienced staff in conjunction with Human Resources. - Handling patient and attender grievances, complaints, and suggestions, taking measures to improve based on feedback within the hospital policies. - Establishing work and time plans for all staff in the department to maximize efficient use of staff time. - Providing continuous training and developing the knowledge and skills of staff. - Ensuring all staff in the team conduct themselves professionally, are well presented, and adhere to Company policy. - Coordinating with consultants for quality patient care and smooth departmental functioning. - Assessing staff performance levels and reviewing annual appraisals with Human Resources. - Managing annual leave entitlement to maintain appropriate staffing levels throughout the year. - Minimizing discharge processes through close coordination with all departments involved. - Overseeing Bio-medical waste management and ensuring Quality standards are in line with NABH guidelines. - Upholding ethical and moral practices, setting goals for best practices and quality assurance. - Providing feedback to management on customer/patient requirements/expectations by maintaining constant patient relations and conducting surveys. This is a full-time position with benefits such as leave encashment, paid sick time, and Provident Fund. The work location is in person.
