Sr. Manager - Customer Solution Engineering

2 - 6 years

8 - 12 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

About Keka

Keka is India s most loved HR Tech platform, powering HR, Payroll, and Performance for 10,000+ growing organizations. We don t just serve customers we champion their success with obsession. At Keka, CX isn t a team. It s a way of life.

Role Overview

We re hiring a Payroll Domain Expert to lead the charge in solving some of the most complex, nuanced payroll puzzles Indian SMBs throw at us. This is not a classic CS role.
Youre a Player-Coach + Solution Architect who ll help customers transition from chaos to clarity during onboarding and post-go-live, and shape Keka s Payroll experience from the ground up.
You ll build a Payroll Customer Success Centre of Excellence (CoE) and lead a high-impact charter focused on solving implementation challenges, creating scalable playbooks, influencing product, and driving adoption.

This role reports to the SVP Customer Experience and offers an opportunity to shape the future of Payroll experience at Keka.

Skills and Responsibilities:

  • Deep understanding of Indian payroll regulations:

    Knowledge of labor laws, tax regulations, and reporting requirements. Strong knowledge of payroll configuration: pay elements, pay calendars, costing, retro pay, GL mapping
  • Experience with payroll systems:

    Familiarity with various payroll systems and software.
  • Payroll expertise

    : Great knowledge on different employee types, pay groups, tax scenarios, jurisdictions,gross-to-net calculations, statutory deductions, benefits, tax withholdings, retroactive payments, and year-end processes

    .

  • Functional Expertise:

    Lead the configuration and optimization of the Payroll module. Define payroll rules, earning/deduction components, and calculation logic. Set up statutory compliance (e.g., PF, ESI, Tax, etc.)
  • Process Analysis:

    Analyze current payroll processes and recommend improvements. Document payroll cycles, calendars, and exception scenarios.
  • Implementation & Testing:

    Lead/assist in payroll module rollouts or migrations. Guide the testing team in identifying Payroll scenarios in functional, SIT ,and UAT.
  • Compliance & Auditing:

    Ensure adherence to legal and regulatory requirements. Experienced in payroll audits.
  • Reporting & Reconciliation :

    Support payroll reporting (Payslips, Bank Files, Tax Reports). Assist in payroll reconciliations and resolving discrepancies.
  • Communication and interpersonal skills:

    Ability to communicate effectively with colleagues and stakeholders.

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Keka Technologies logo
Keka Technologies

Human Resources & Software

Hyderabad

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