Sr Lead - Service Delivery & Management

We are looking for a skilled professional with 9 to 10 years of experience to join our team as a Sr Lead - Service Delivery & Management in Tata Communications Ltd, located in the Telecom / ISP industry.

• Manage and oversee service delivery operations to ensure high-quality services.
• Develop and implement strategies to improve service management processes.
• Collaborate with cross-functional teams to identify and resolve operational issues.
• Analyze service performance metrics to optimize delivery and customer satisfaction.
• Implement best practices in service delivery management to enhance efficiency.
• Ensure compliance with industry standards and regulatory requirements.

• Strong understanding of service delivery principles and practices.
• Excellent leadership and management skills to lead teams effectively.
• Ability to analyze complex data sets to inform business decisions.
• Strong problem-solving skills to resolve operational issues.
• Effective communication and interpersonal skills to work with stakeholders.
• Experience in managing multiple projects simultaneously with strong organizational skills.