Sr. IT Support Specialist

FedTec Overview:

FedTec

Position: Sr. IT Support Specialist

Work Location: Remote

Work Schedule: 6:30 PM to 4:00 AM IST, following the American Holiday Schedule.

Job Summary:

Senior IT Support professional

Key Responsibilities:

• 7+ years of experience managing desktop and cloud infrastructure
• Managing Entra ID / Intune
• Developing automation to eliminate manual tasks (disable inactive users, …)
• Cost Management, Inventory Management
• L2/L3 Support for local and remote users
• Facility Support, developing standards for all users
• Build new hardware, support onsite infrastructure
• Able to support Windows, M365 and other desktop applications.
• Create new user, delete user and manage routine tasks
• Software installation, maintain inventory of hardware / software using Azur platform.

Qualifications:

Education:

• Bachelor’s degree in computer science, Information Technology, or a related field is preferred.

Experience:

• 7+ years in IT support, ideally including Level 2/3 Helpdesk support. Experience in cloud infrastructure management is a plus.

Technical Skills:

• Proficiency in Windows, macOS, M365 suite, Active Directory, and remote desktop tools.
• Basic networking knowledge (TCP/IP, DNS, firewalls).
• Familiarity with AWS, Azure, Google Cloud, and Microsoft Virtual Desktop is advantageous.

Soft Skills:

• Strong problem-solving abilities, effective communication, attention to detail, and the ability to prioritize in a fast-paced environment.

Certifications

• A+ or Network+ preferred; AWS or Azure certifications are beneficial.

When You Join FedTec,

• Health & Wellness:

  Medical, dental, and vision plans with valuable features like Telehealth virtual care and resources to support your physical and mental well-being.

• Time to Recharge:

  Generous paid time off to relax and rejuvenate.

• Financial Security:

  401(k), company-paid short- and long-term disability, life insurance, and additional voluntary coverage.

• Life & Family Support:

  Employee Assistance Program (EAP), Pet Insurance, and Prepaid
  Legal services.

• Recognition & Growth:

  The

  FedTec Applause

  program rewards outstanding contributions, while our

  Learning & Development programs

  support your career growth.

• Fitness & Wellness:

  The

  FedTec Fit Program

  includes an on-staff

  Fitness Coach

  , personal and group training sessions, company fitness challenges, and ongoing wellness support.

fedtec.com

Commitment to Non-Discrimination

As an Equal Opportunity Employer, we consider all qualified applicants without regard to disability, protected veteran status, or any other status protected by law. We are committed to a fair and inclusive workplace where advancement is based on merit, skills, and contributions.

If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today!