ServiceNow Support Specialist FedTec is seeking a ServiceNow Support Specialist to provide technical support, perform system maintenance, and assist end-users with ServiceNow-related issues. The ideal candidate will have a solid understanding of the ServiceNow platform, IT service management (ITSM) principles, and general IT operations. This role involves troubleshooting incidents, resolving service requests, and ensuring the smooth operation of the ServiceNow environment. Location: India (100% Remote) Key Responsibilities: Troubleshoot and resolve issues related to the ServiceNow platform. Perform routine maintenance tasks and system upgrades, ensuring the platform remains stable and operational. Provide support to end-users, addressing their questions and concerns regarding the ServiceNow platform. Collaborate with other IT teams to ensure seamless integration and operation of the ServiceNow platform. Ensure all support activities comply with IT security policies and federal regulations. Qualifications: ServiceNow Certified System Administrator (CSA) required 5 years of experience in Information Technology operations. Experience with ServiceNow, help desk processes, applications, networking, Office 365, and Azure. Familiarity with IT security policies. Bachelor’s degree in Information Technology or Computer Science is preferred. Strong problem-solving and customer service skills. When You Join FedTec, You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. Just as you would do for your own family, we prioritize your safety, health, and happiness. That is why we've created the FedTec Total Well-Being program, offering benefits like: Health & Wellness: Medical, dental, and vision plans with valuable features like Telehealth virtual care and resources to support your physical and mental well-being. Time to Recharge: Generous paid time off to relax and rejuvenate. Financial Security: 401(k), company-paid short- and long-term disability, life insurance, and additional voluntary coverage. Life & Family Support: Employee Assistance Program (EAP), Pet Insurance, and Prepaid Legal services. Recognition & Growth: The FedTec Applause program rewards outstanding contributions, while our Learning & Development programs support your career growth. Fitness & Wellness: The FedTec Fit Program includes an on-staff Fitness Coach, personal and group training sessions, company fitness challenges, and ongoing wellness support. Visit fedtec.com to learn more about who we are and where you can make an impact! Commitment to Non-Discrimination. As an Equal Opportunity Employer, we consider all qualified applicants without regard to disability, protected veteran status, or any other status protected by law. We are committed to a fair and inclusive workplace where advancement is based on merit, skills, and contributions. If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today! No Agencies Please
ServiceNow Engineer FedTec is seeking a skilled ServiceNow Certified Engineer to design, develop, and implement custom applications, workflows, and integrations to support business process automation and enhancement to service delivery in ITSM, ITOM and ITAM application scope. Generic responsibilities include configuring the platform, scripting with JavaScript and Glide, integration with third party applications, performing testing and deployment. Location: India (100% Remote) Key Responsibilities: Developing, configuring, and customizing the ServiceNow platform to fit business requirements in ITSM, ITAM (HAM, SAM) and ITOM. Writing clean, efficient, and maintainable code to support implementation. Expertise in ServiceNow Discovery, MID Server and CMDB (Configuration Management Database) , ensuring accuracy, health, and integration with discovery tools. Support integrations between ServiceNow and third-party systems, ensuring seamless data flow and process automation. Provide technical expertise in incident, problem, change, request, asset, and operations management within the ServiceNow ecosystem. Monitor platform performance, troubleshoot issues, and recommend improvements for scalability and efficiency. Document technical solutions, configurations, and standard operating procedures. Stay current with ServiceNow releases, features, and best practices to drive continuous improvement. Qualifications: ServiceNow Certified System Administrator (CSA) required Minimum one CIS in any of scope i.e. ITSM, ITOM or ITAM 3–6+ years of hands-on experience implementing and supporting ServiceNow modules . Strong knowledge of CMDB, Discovery, Service Mapping, and integrations . Experience with scripting (JavaScript, Glide API) and workflow automation within ServiceNow. Excellent problem-solving, analytical, and communication skills. Ability to work independently and collaboratively with cross-functional teams. When You Join FedTec, You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. Just as you would do for your own family, we prioritize your safety, health, and happiness. That is why we've created the FedTec Total Well-Being program, offering benefits like: Health & Wellness: Medical, dental, and vision plans with valuable features like Telehealth virtual care and resources to support your physical and mental well-being. Time to Recharge: Generous paid time off to relax and rejuvenate. Financial Security: 401(k), company-paid short- and long-term disability, life insurance, and additional voluntary coverage. Life & Family Support: Employee Assistance Program (EAP), Pet Insurance, and Prepaid Legal services. Recognition & Growth: The FedTec Applause program rewards outstanding contributions, while our Learning & Development programs support your career growth. Fitness & Wellness: The FedTec Fit Program includes an on-staff Fitness Coach, personal and group training sessions, company fitness challenges, and ongoing wellness support. Visit fedtec.com to learn more about who we are and where you can make an impact! Commitment to Non-Discrimination As an Equal Opportunity Employer, we consider all qualified applicants without regard to disability, protected veteran status, or any other status protected by law. We are committed to a fair and inclusive workplace where advancement is based on merit, skills, and contributions. If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today! No Agencies Please
Sr. ServiceNow Developer FedTec is seeking a skilled Sr. ServiceNow Developer to design, develop, and implement custom applications, workflows, and integrations to support business process automation and enhancement to service delivery in ITSM, ITOM and ITAM application scope. Generic responsibilities include configuring the platform, scripting with JavaScript and Glide, integration with third party applications, performing testing and deployment. Location: India (100% Remote) Shift Timings : 10:30 pm IST - 7:00 AM IST Key Responsibilities: Developing, configuring, and customizing the ServiceNow platform to fit business requirements in ITSM, ITAM (HAM, SAM) and ITOM. Writing clean, efficient, and maintainable code to support implementation. Expertise in ServiceNow Discovery, MID Server and CMDB (Configuration Management Database) , ensuring accuracy, health, and integration with discovery tools. Support integrations between ServiceNow and third-party systems, ensuring seamless data flow and process automation. Provide technical expertise in incident, problem, change, request, asset, and operations management within the ServiceNow ecosystem. Monitor platform performance, troubleshoot issues, and recommend improvements for scalability and efficiency. Document technical solutions, configurations, and standard operating procedures. Stay current with ServiceNow releases, features, and best practices to drive continuous improvement. Qualifications: Minimum one CIS in any of scope i.e. ITSM, ITOM or ITAM 8-10+ years of hands-on experience implementing and supporting ServiceNow modules . Strong knowledge of CMDB, Discovery, Service Mapping, and integrations . Experience with scripting (JavaScript, Glide API) and workflow automation within ServiceNow. Excellent problem-solving, analytical, and communication skills. Ability to work independently and collaboratively with cross-functional teams. Visit fedtec.com to learn more about who we are and where you can make an impact! Commitment to Non-Discrimination As an Equal Opportunity Employer, we consider all qualified applicants without regard to disability, protected veteran status, or any other status protected by law. We are committed to a fair and inclusive workplace where advancement is based on merit, skills, and contributions. If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today!
FedTec Overview: FedTec is a Woman-Owned Small Business with headquarters in Reston, VA. However, FedTec is more than just a company – we are a dedicated team of visionary individuals who understand the power of transformation. With our unwavering commitment to innovative technology and forward-focused methods, we empower government agencies to fulfill their missions successfully with our capabilities in Digital Transformation, and Cyber Security. Our strategy is rooted in in-depth advising and a unique shoulder-to-shoulder mission experience, all geared towards enabling our clients, their agencies, and every American to thrive. We use the same approach as our employees, building meaningful and lasting relationships to meet their evolving needs and help them grow. We are excited to welcome you to our family. Position: Sr. IT Support Specialist Work Location: Remote Work Schedule: 6:30 PM to 4:00 AM IST, following the American Holiday Schedule. Job Summary: We are seeking a highly skilled and experienced Senior IT Support professional to provide advanced technical support, manage IT systems, and ensure smooth day-to-day technology operations. The role involves troubleshooting complex IT issues, mentoring junior staff, and collaborating with other departments to implement IT solutions aligned with business needs. Key Responsibilities: 7+ years of experience managing desktop and cloud infrastructure Managing Entra ID / Intune Developing automation to eliminate manual tasks (disable inactive users, …) Cost Management, Inventory Management L2/L3 Support for local and remote users Facility Support, developing standards for all users Build new hardware, support onsite infrastructure Able to support Windows, M365 and other desktop applications. Create new user, delete user and manage routine tasks Software installation, maintain inventory of hardware / software using Azur platform. Qualifications: Education: Bachelor’s degree in computer science, Information Technology, or a related field is preferred. Experience: 7+ years in IT support, ideally including Level 2/3 Helpdesk support. Experience in cloud infrastructure management is a plus. Technical Skills: Proficiency in Windows, macOS, M365 suite, Active Directory, and remote desktop tools. Basic networking knowledge (TCP/IP, DNS, firewalls). Familiarity with AWS, Azure, Google Cloud, and Microsoft Virtual Desktop is advantageous. Soft Skills: Strong problem-solving abilities, effective communication, attention to detail, and the ability to prioritize in a fast-paced environment. Certifications : A+ or Network+ preferred; AWS or Azure certifications are beneficial. When You Join FedTec, You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. Just as you would do for your own family, we prioritize your safety, health, and happiness. That is why we've created the FedTec Total Well-Being program, offering benefits like: Health & Wellness: Medical, dental, and vision plans with valuable features like Telehealth virtual care and resources to support your physical and mental well-being. Time to Recharge: Generous paid time off to relax and rejuvenate. Financial Security: 401(k), company-paid short- and long-term disability, life insurance, and additional voluntary coverage. Life & Family Support: Employee Assistance Program (EAP), Pet Insurance, and Prepaid Legal services. Recognition & Growth: The FedTec Applause program rewards outstanding contributions, while our Learning & Development programs support your career growth. Fitness & Wellness: The FedTec Fit Program includes an on-staff Fitness Coach , personal and group training sessions, company fitness challenges, and ongoing wellness support. Visit fedtec.com to learn more about who we are and where you can make an impact! Commitment to Non-Discrimination As an Equal Opportunity Employer, we consider all qualified applicants without regard to disability, protected veteran status, or any other status protected by law. We are committed to a fair and inclusive workplace where advancement is based on merit, skills, and contributions. If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today!
Senior IT Systems Engineer (Cloud, Endpoint & Infrastructure Lead) / Hands-on Manager Work Location: Fully Remote Work Schedule: Monday – Friday, 6:30 PM to 4:00 AM IST (India Standard Time). This schedule is fixed to support US Eastern Time Zone business hours and follows the American holiday schedule. FedTec is seeking a highly skilled Senior IT Systems Engineer & Technical Lead to manage, optimize, and enhance our corporate IT infrastructure. This role blends technical expertise with leadership responsibilities, giving you ownership of cloud and endpoint engineering while mentoring team members, managing costs, and ensuring the successful delivery of IT initiatives. You will be responsible for managing Microsoft 365, Entra ID, Azure, and AWS environments, leading automation and infrastructure-as-code efforts, and ensuring overall efficiency, scalability, and security across the enterprise IT ecosystem. Key Responsibilities: Cloud & Identity Management Administer and optimize Microsoft Entra ID (Azure AD) for identity and access management. Manage Windows and macOS endpoints with Microsoft Intune (policies, applications, compliance). Support and optimize cloud resources across Azure and AWS, ensuring performance, scalability, and cost efficiency. Monitor usage and proactively implement cost-saving measures. Automation & Process Improvement Automate repetitive IT tasks (e.g., user lifecycle, reporting, monitoring) using PowerShell or Python. Contribute to infrastructure-as-code initiatives with Terraform or CloudFormation. Standardize and document IT processes to ensure alignment and consistency. Identify opportunities to reduce manual work and increase efficiency. Team & Task Management Serve as a technical lead and mentor for IT engineers, providing hands-on guidance. Oversee task assignment, ticket queues, and project tracking for timely delivery. Establish KPIs for IT operations (uptime, SLA adherence, resolution times). Act as an escalation point for complex issues while coaching team members on solutions. Advanced Support & Operations Troubleshoot complex problems across Microsoft 365, networking, endpoints, and cloud environments. Manage full hardware lifecycle: provisioning, configuration, and decommissioning. Partner with security, DevOps, and application teams to align IT initiatives with organizational goals. Ensure compliance with regulatory requirements (NIST, SOC2, ISO). Qualifications: Must-Haves 7+ years of IT experience with strong systems administration and cloud engineering expertise. Hands-on experience with Microsoft Entra ID, Intune, M365, Azure, and AWS. Proven track record in team leadership, mentoring, and project/task management. Strong knowledge of cloud cost management and optimization. Advanced scripting skills in PowerShell. L2/L3 troubleshooting skills to resolve complex escalations. Nice-to-Haves AWS or Microsoft certifications (e.g., AWS Solutions Architect, Azure Administrator, M365 Enterprise Admin). Experience with project management tools (Jira, ServiceNow, etc.). Familiarity with automation tools (Terraform, Ansible, CloudFormation). Background in compliance-driven environments. Personal Skills Balance technical expertise with leadership; able to mentor while remaining hands-on. Analytical and cost-conscious, with a focus on optimizing cloud spend and ROI. Highly organized, with the ability to manage multiple priorities in parallel. Strong communicator who translates technical work into business outcomes. Driven by ownership, accountability, and continuous improvement.
Senior IT Systems Engineer (Cloud, Endpoint & Infrastructure Lead) / Hands-on Manager Work Location: Fully Remote Work Schedule: Monday Friday, 6:30 PM to 4:00 AM IST (India Standard Time). This schedule is fixed to support US Eastern Time Zone business hours and follows the American holiday schedule. FedTec is seeking a highly skilled Senior IT Systems Engineer & Technical Lead to manage, optimize, and enhance our corporate IT infrastructure. This role blends technical expertise with leadership responsibilities, giving you ownership of cloud and endpoint engineering while mentoring team members, managing costs, and ensuring the successful delivery of IT initiatives. You will be responsible for managing Microsoft 365, Entra ID, Azure, and AWS environments, leading automation and infrastructure-as-code efforts, and ensuring overall efficiency, scalability, and security across the enterprise IT ecosystem. Key Responsibilities: Cloud & Identity Management Administer and optimize Microsoft Entra ID (Azure AD) for identity and access management. Manage Windows and macOS endpoints with Microsoft Intune (policies, applications, compliance). Support and optimize cloud resources across Azure and AWS, ensuring performance, scalability, and cost efficiency. Monitor usage and proactively implement cost-saving measures. Automation & Process Improvement Automate repetitive IT tasks (e.g., user lifecycle, reporting, monitoring) using PowerShell or Python. Contribute to infrastructure-as-code initiatives with Terraform or CloudFormation. Standardize and document IT processes to ensure alignment and consistency. Identify opportunities to reduce manual work and increase efficiency. Team & Task Management Serve as a technical lead and mentor for IT engineers, providing hands-on guidance. Oversee task assignment, ticket queues, and project tracking for timely delivery. Establish KPIs for IT operations (uptime, SLA adherence, resolution times). Act as an escalation point for complex issues while coaching team members on solutions. Advanced Support & Operations Troubleshoot complex problems across Microsoft 365, networking, endpoints, and cloud environments. Manage full hardware lifecycle: provisioning, configuration, and decommissioning. Partner with security, DevOps, and application teams to align IT initiatives with organizational goals. Ensure compliance with regulatory requirements (NIST, SOC2, ISO). Qualifications: Must-Haves 7+ years of IT experience with strong systems administration and cloud engineering expertise. Hands-on experience with Microsoft Entra ID, Intune, M365, Azure, and AWS. Proven track record in team leadership, mentoring, and project/task management. Strong knowledge of cloud cost management and optimization. Advanced scripting skills in PowerShell. L2/L3 troubleshooting skills to resolve complex escalations. Nice-to-Haves AWS or Microsoft certifications (e.g., AWS Solutions Architect, Azure Administrator, M365 Enterprise Admin). Experience with project management tools (Jira, ServiceNow, etc.). Familiarity with automation tools (Terraform, Ansible, CloudFormation). Background in compliance-driven environments. Personal Skills Balance technical expertise with leadership; able to mentor while remaining hands-on. Analytical and cost-conscious, with a focus on optimizing cloud spend and ROI. Highly organized, with the ability to manage multiple priorities in parallel. Strong communicator who translates technical work into business outcomes. Driven by ownership, accountability, and continuous improvement.