Senior IT Systems Engineer & Technical Lead

Senior IT Systems Engineer (Cloud, Endpoint & Infrastructure Lead) / Hands-on Manager

Work Location:

Work Schedule:

Senior IT Systems Engineer & Technical Lead

You will be responsible for managing Microsoft 365, Entra ID, Azure, and AWS environments, leading automation and infrastructure-as-code efforts, and ensuring overall efficiency, scalability, and security across the enterprise IT ecosystem.

Key Responsibilities:

Cloud & Identity Management

• Administer and optimize Microsoft Entra ID (Azure AD) for identity and access management.
• Manage Windows and macOS endpoints with Microsoft Intune (policies, applications, compliance).
• Support and optimize cloud resources across Azure and AWS, ensuring performance, scalability, and cost efficiency.
• Monitor usage and proactively implement cost-saving measures.

Automation & Process Improvement

• Automate repetitive IT tasks (e.g., user lifecycle, reporting, monitoring) using PowerShell or Python.
• Contribute to infrastructure-as-code initiatives with Terraform or CloudFormation.
• Standardize and document IT processes to ensure alignment and consistency.
• Identify opportunities to reduce manual work and increase efficiency.

Team & Task Management

• Serve as a technical lead and mentor for IT engineers, providing hands-on guidance.
• Oversee task assignment, ticket queues, and project tracking for timely delivery.
• Establish KPIs for IT operations (uptime, SLA adherence, resolution times).
• Act as an escalation point for complex issues while coaching team members on solutions.

Advanced Support & Operations

• Troubleshoot complex problems across Microsoft 365, networking, endpoints, and cloud environments.
• Manage full hardware lifecycle: provisioning, configuration, and decommissioning.
• Partner with security, DevOps, and application teams to align IT initiatives with organizational goals.
• Ensure compliance with regulatory requirements (NIST, SOC2, ISO).

Qualifications:

Must-Haves

• 7+ years of IT experience with strong systems administration and cloud engineering expertise.
• Hands-on experience with Microsoft Entra ID, Intune, M365, Azure, and AWS.
• Proven track record in team leadership, mentoring, and project/task management.
• Strong knowledge of cloud cost management and optimization.
• Advanced scripting skills in PowerShell.
• L2/L3 troubleshooting skills to resolve complex escalations.

Nice-to-Haves

• AWS or Microsoft certifications (e.g., AWS Solutions Architect, Azure Administrator, M365 Enterprise Admin).
• Experience with project management tools (Jira, ServiceNow, etc.).
• Familiarity with automation tools (Terraform, Ansible, CloudFormation).
• Background in compliance-driven environments.

Personal Skills

• Balance technical expertise with leadership; able to mentor while remaining hands-on.
• Analytical and cost-conscious, with a focus on optimizing cloud spend and ROI.
• Highly organized, with the ability to manage multiple priorities in parallel.
• Strong communicator who translates technical work into business outcomes.
• Driven by ownership, accountability, and continuous improvement.