Sr. IT Customer Support Technical Specialist

Company Description

Omnitrix Business Services Pvt. Ltd. offers comprehensive IT infrastructure services, providing end-to-end solutions tailored to meet your business needs. Our offerings range from managed IT services to security solutions, designed to boost efficiency, service quality, productivity, and user satisfaction. Utilizing automation and analytics, we enhance IT operations, ensuring that you receive cost-effective yet innovative infrastructure solutions. Headquartered in India with partnerships with leading technology firms like Cisco and Fortinet, Omnitrix delivers value by reducing your capital and operational expenditures while improving flexibility and operational efficiency.

We are seeking a highly skilled and experienced User Experience Customer Support Specialist to join IT team. In this role, you will be responsible for ensuring exceptional user experiences by providing top-notch customer support for our IT services. You will work closely with cross- functional teams to resolve technical issues, enhance user satisfaction, and contribute to the continuous improvement of our support processes.

Must-have Experience/Skills/Key Responsibilities:

up to 4 years’ experience in customer or technical support (ideally in IT or SaaS   environment)

Expertise in troubleshooting and problem solving of technical products and communication skills.

Respond promptly and effectively to user technical issues and inquiries.

Work with the UX/UI (user experience / user interface) team to gather feedback, ensuring customer support aligns with user experience.

Troubleshoot and resolve complex problems, collaborating closely with Service Desk and Product Engineering.

Maintain and continually update documentation—FAQs, user guides, and support articles.

Deliver user and internal training on IT products and services.

Identify and improve support processes and best practices.

Monitor & analyze support metrics to drive high customer satisfaction.

Collaborate with product managers, developers, and stakeholders to ensure user feedback informs product enhancements.

Per month Payout (Net Salary):

             INR 45000 to 55000

Additional benefits:

 Family Medical up to 5 Lac

Language Skill :

English and Marathi

Qualification :

Any Bachelor’s degree

Location :

Andheri (East), Mumbai