Sr. GSA

A highly skilled and customer-focused Senior Guest Service Associate with strong expertise in Front Office operations, guest handling, hospitality standards, and service etiquette. Adept at creating memorable guest experiences through professional communication, efficient check-in/check-out processes, and effective coordination with hotel departments. Demonstrates a calm, courteous, and solution-oriented approach while managing VIP guests, resolving service concerns, and upholding brand service standards.

Core Responsibilities

• Manage Front Desk operations, including check-in/check-out, room assignments, billing, and guest requests.
• Provide exceptional guest service with refined hospitality etiquette, ensuring warm greetings, polished communication, and a professional appearance.
• Handle guest complaints and service recovery efficiently while maintaining high satisfaction levels.
• Assist in upselling rooms and hotel services to maximize revenue.
• Coordinate with Housekeeping, Concierge, Reservations, and F&B teams to ensure smooth guest stays.
• Maintain accurate records, cash handling, and compliance with hotel policies.
• Manage VIP arrivals, special requests, and personalized services.
• Ensure adherence to hospitality SOPs, service etiquette, grooming standards, and brand guidelines.

Key Skills

• Front Office Operations
• Guest Service & Hospitality Etiquette
• Effective Communication & Interpersonal Skills
• Problem Resolution & Service Recovery
• Multitasking & Time Management
• Cash Handling & Billing Accuracy
• Team Coordination
• Professional Grooming & Etiquette

Professional Qualities

• Warm, courteous, and guest-centric attitude
• Strong sense of responsibility and professionalism
• Ability to remain calm in high-pressure situations
• Quick learner with attention to detail
• Positive representation of hotel brand standards

Job Type: Full-time

Pay: ₹16,000.00 - ₹21,000.00 per month

Benefits:

• Commuter assistance
• Food provided

Work Location: In person