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Sr. Executive - Order Fulfillment

3 years

0 Lacs

Gurugram Haryana India

Posted:9 hours ago| Platform: Linkedin logo

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Skills Required

drive service metrics logistics data analysis digitization management dashboarding power tableau erp sap communication

Work Mode

On-site

Job Type

Full Time

Job Description

Title:

Job Description - Sr. Executive -Order Fulfillment at Kohler Co.

Introduction

At Kohler Co., we are a leading global manufacturer in the plumbing industry, known for our high-quality products, innovative designs, and commitment to customer satisfaction. We are currently seeking a highly motivated and experienced individual to join our team as an Sr. Executive-Order Fulfillment.

Roles & Responsibilities

  • Responsible to manage End to End Order till delivery cycle for customer orders.
  • Drive Customer service (LOTIF) and Order Ageing metrics to ensure timely solve for customer orders.
  • Resolving Customer queries related to Product availability, Logistics or any concerns faced by customers related to supply chain in a timely manner.
  • Role to ensure hygiene on Customer orders, Customer Master data inconsistencies
  • Responsible for Dashboards, regular root cause analysis in Order Fulfilment.
  • Responsible for Continuous Process improvement opportunities in Order Fulfilment.
  • Mentor team oriented by regions to ensure Order entry till delivery related process and queries are handled.
  • Identifying continuous digitization opportunities enabling ease of order management for customers and process simplification opportunities.

Skills And Knowledge

  • Minimum 3 years of work experience preferably in Supply chain.
  • Good Analytical and dashboarding skills. Know-how on Analytical tools (Power BI, Tableau etc)
  • Good Knowledge on ERP (SAP) and Associated IT systems
  • Good Communication Skills.

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