Experience and knowledge of M365-AD, Exchange Online, MS Teams, SharePoint, OneDrive Administration, MFA, SSO, Mobile Device Management, Deployment, and Distribution, SMTP Relay, ADFS

Should have a good experience in troubleshooting issues of M365-AD, Exchange Online, MS Teams, SharePoint, OneDrive, MFA, SSO and MDM Issues, SMTP Relay, ADFS, DNS, AD Connect Sync, Scripting (PowerShell), Security & Compliance, eDiscovery

Escalate and co-ordinate with Vendors for issue resolution

Communicate with Customers IT and Security Groups

Co-ordinate with FW, NW teams to ensure Supported systems are maintained

Working Knowledge of various MDM & Patch Management Tools

Troubleshooting and support, DLP, Windows Defender, BitLocker Encryption

Maintaining Patch version update report from MS Portal and ensuring all the End Points & Servers are at minimum n-1 version

Remote Support and assisting users via calls and MS teams

Install, Configure, Test, Manage and Maintain M365 Application software, and System management tools

Intune Windows packages creation, testing & deployments

Liaise with vendors and other IT personal/Customer for problem resolution

L2 Desktop Support and Remote Support for end-users.

Knowledge of handling Helpdesk Ticketing Systems.

Maintaining IT documentations, Audit Queries, Hardening

VAPT Fix, Security & Compliance

End User SLA Management

M365 Service Administration

Advanced knowledge of M365-AD, MFA, SSO and ADFS, SMTP Relay, Radius Server (NPS), Certificate Authority (CA), AD Connect Sync, Conditional Access

Detailed understanding of Android/iOS creation & deployment of mobile apps, should know Microsoft Intune on Azure - focuses on mobile device management MDM, MAM, App Protection

Experience in End Point engineering and support activities

Advanced knowledge of patch management methodologies

Should have a good experience in troubleshooting issues of Patch Management & MDM

Familiarity with certificate application to end user devices

Advanced Troubleshooting and Support

Identity and Access Management

Should have a good experience in Hybrid Environment Management

Automation and Scripting

Monitoring and Reporting

Migration and Deployment

Collaboration with Stakeholders

Excellent communication skill, Clear English speaking and writing ability

Project management skill

Excellent co-ordination and Inter-personal effectiveness

Have systematic approach towards work areas

Should be able to cope up excellently under stressful circumstances

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Sr Engineer - IT Operations & Infrastructure