Sr Engineer - IT Operations & Infrastructure

Designation/Title

AD-DNS-ADFS_M365 Intune_SCCM_Patch Mgmt Administrator

Sub-Band

B2-2/B3-1

Education Qualifications

B.E/BTech

Experience

5+ Years of experience in relevant field

Job Family

IT Operations

Purpose/Objective

Responsible for managing Windows Servers and Endpoint Patch Management environment

Key/Major Activities

• Experience and knowledge of M365 Intune Patch Management Administration, Mobile Device Management, Deployment, and Distribution, Application Packages Deployment, Windows Autopilot, etc.,
• Should have good experience in troubleshooting issues of M365, MDM Issues, AD, AD Connect Sync, Scripting (PowerShell), Batch File, Migration / Upgradation,
• Escalate and co-ordinate with Vendors for issue resolution
• Co-ordinate with FW, NW teams to ensure Supported systems are maintained
• Working Knowledge of various MDM & various Patch Management Tools like WSUS, SCCM, Intune, Patch Manager, UEM (Manager Engine), etc.,
• Troubleshooting and support, Intune, SCCM, Desktop Images, Virtual Images, Windows Autopilot
• Maintaining Patch version update report from MS Portal and ensuring all the End Points & Servers are at minimum n-1 version
• Remote Support and assisting users via calls and MS teams
• Install, Configure, Test, Manage and Maintain M365 Application software, and System management tools
• Intune Windows packages creation, testing & deployments

Liaise with vendors and other IT personal/Customer for problem resolution

L2 Desktop Support and Remote Support for end-users

Knowledge of handling Helpdesk Ticketing Systems

Maintaining IT documentation, Audit Queries, Hardening

VAPT Fix, Security & Compliance

• SLA adherence for patch management
• Compliance reporting on patching
• Manage and deploy patches and updates to Windows systems across the organization
• Monitor and assess the impact of patches on system performance.
• Ensure compliance with organizational and regulatory security standards
• Collaborate with other IT teams to schedule and coordinate patch deployments.
• Resolve issues arising from patch deployments and update failures.
• Maintain and update patch management documentation.
• Provide reports on patch management activities and system compliance.
• Conduct regular audits of patch levels and system statuses.

Technical Skills

Windows Server, WSUS, SCCM, PowerShell, Active Directory, Network Security, System Auditing, Patch Management Tools, Troubleshooting

M365 Intune & SCCM Administration

Advanced knowledge of M365-Intune AD, DNS, DHCP, and Microsoft Systems Center Configuration Manager (SCCM), AD Connect Sync, Conditional Access, Network

Detailed understanding of Android/iOS creation & deployment of mobile apps, should know Microsoft Intune on Azure - focuses on mobile device management MDM, MAM, App Protection

Experience in End Point engineering and support activities

Advanced knowledge of patch management methodologies

• Should have a good experience in troubleshooting issues of Patch Management & MDM

Familiarity with certificate application to end user devices

Provide Level 3 support for complex issues related to Patch Management Services

Advanced Troubleshooting and Support

Identity and Access Management

Should have a good experience in Hybrid Environment Management

Automation and Scripting

Monitoring and Reporting

Migration and Deployment

Collaboration with Stakeholders

Knowledge on Active Directory and group policies

Domain and Subject matter expertise in Vulnerability and patch management

Investigate and troubleshoot patch-related problems, collaborating with relevant teams to identify root causes and implement corrective actions

Behavioral Skills

• Project management skills
• Should be able to cope up excellently under stressful circumstances
• Strong understanding of Windows operating systems and patch management processes
• Experience with patch management tools such as WSUS, SCCM, or equivalent
• Excellent problem-solving and analytical skills
• Strong communication and teamwork abilities