2 M365 Intune Jobs

Required Experience: At least 15 years of experience in working in a fast-paced IT team. Work Location/Travel: Bangalore and must be available during weekends or extended hours if required for critical emergencies. Work in the office during the general shift/work from home during other shifts. Job Summary: Infra Ops Management Manage IT Ops Vendors and hardware Vendors for delivering M365 L1 Support, Network (Internet Leased Line, Firewall, Apps gateway, IDS, IPS) and Onsite desktop support. Manage IT Network Ops vendors including L0 and L1 support. Handle escalation L2/L3 support including developing policies and qualifying exceptions etc. for IIC and US teams. Manage escalation of hardware Issues with OEM vendors like Dell and HP, ensuring they deliver as per SLAs. Built and develop L0/L1 support (including availability, monitoring and change management activities) Architect and manage Infra programs, support technology requirements for delivery projects Own security reviews, vendor security questionnaires, and responses to support Presales Security management and administration of M365, Cloudflare, Proofpoint, N-Able, Fortinet alerts Development support queries on Application installation and client connectivity issues Design and implementation of policies on the Apps managed by IT. Monthly reports and exception management Hardware and software procurement and license management including development requirements on a needy basis. Supports ISO 27001 activities and development of new policies, evidence gathering, and addressing gaps. Readiness for New security compliances Fed Ramp etc., and other compliance required by our customers PCI-DSS. Assisting the development teams in adopting these during application deployment. Nable Patch Management Review Bitdefender Review Dashboards and follow up on exceptions. Review Assets registered and ensuring time and again stale assets are removed. Extract and configure customized reports as required. Review Bitdefender automated reports for exceptions Address escalated issues that cannot be resolved by IT Tech Liaise with All covered for resolution. Audit reviews for Users and devices AZURE AD Risky User Investigation Conditional access policies review and troubleshooting MFA configuration and Troubleshooting Secure score recommendations AZURE AD policies troubleshooting and investigations. AZURE AD Access Reviews and Cleanup AZURE AD Admin Audit logs review Self-service password reset flow activity progress. Reset password (self-service) Update Sts Refresh Token Valid from Timestamp Reset user password. Update user Add app role assignment grant to user When an Enterprise Application is assigned to a user. Add delegated permission grant. Change password (self-service) Change user password Security info saved for self-service password reset. User completed security info registration for self-service password reset. User started security info registration for self-service password reset. Add service principal. Add application. Delete application. Remove service principal. Update service principal Update application Certificates and secrets management Update application Add and remove the owner from application. Create an application password for the user. Redmine Access Reviews Backup Reviews Software updates Assist team with queries on Vulnerability Analysis Gather evidence required for ISO 27001 Escalated Issues on Redmine Address Backup Issues Prepare and coordinate DR and BCP Ad hoc requests from Dev teams and PMO FortiGate and Network Design as per compliance requirements say FedRAMP, PCI-DSS Vendor Liaison (basically L1) on exceptions like IDS, IPS, VPN, Firewall Issues Manage change and problem management activities. Review monthly reports and exceptions. Root cause analysis and remediations SLA reports and corrective actions Policy design and address VPN compliance Handle Escalated Issues on the Network - VPN, IDS, IPS, Security Violations and investigations regarding access to customers and/or impersonation etc. M365 Intune Import and register new laptops during onboarding. Support on shore team for Onboarding Issues Review Assets registered in Intune, and generate asset reports, compare these with asset files. Escalated support on Intune Issues and follow up with vendor and Microsoft. Escalated support on Non-Delivery of Apps during deployment Registering BYOD devices Validating policies and resolving issues that users face due to policy failures. Create and troubleshoot policies. Exchange Online Review Quarantined email and release as appropriate reactively as alerted by Users. Escalate issues of non-delivery reports and/or any emails quarantined or not delivered to users. Review and clear blocked messages from EOL Create and troubleshoot policies. Teams Troubleshoot team issues Jitter, call drops, high utilization. Review usage reports and dashboards for exceptions Review and investigate Teams logs for security issues. Change ownership of Team files as required by Managers or new owners. Resolve file-sharing queries and best practices for sharing files. Procurement Vendor Management Review and monitor SLA with HP, Dell, and hardware Partners Address escalations due to delays in service Address clarifications on warranty claims Procure New hardware or upgrade as required - Memory, SSD etc., Co-ordinate with Insurance firms and support Admin teams Hardware Planning as per business needs Review and procure software requirements. Review asset inventory and ensure asset register is updated. Assist onshore with laptop hardware procurement and configurations for 3-year support. Warranty renewal and Maintenance contracts Competency (Knowledge, Skills, and Abilities): At least 15 years of experience in working in a fast-paced IT team. Responsible for delivery of end-to-end IT requirements for internal stake holders Should have experience of managing internal and external resources working to deliver IT services. Should have hands on experience in managing vendors, negotiating deliverables and keeping costs within pre-determined budgets. Position Type: Full Time/Permanent Required Education: Bachelors degree. Ideally in Computer Science, Cyber Security, Information Security, Engineering, Information Technology. Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

Job Summary: Are you interested in working in a dynamic environment that offers opportunities for professional growth and new responsibilities? If so, this could be the place for you. Traditional security programs have often been unsuccessful in unifying the need to both secure and support technology innovation required by the business. Join our Client`s Infrastructure and Data Security Team and explore the exciting challenges in store. The Team Our IT Infrastructure and Data Security team helps improve security posture of the organizations, confidently pursue their growth, innovation, and performance agendas through proactive management of the associated cyber risks. Our professionals provide advisory and implementation services that integrate risk, regulatory, and technology skills to help clients transform and secure their legacy programs. Join the team developing the future state of cyber risk solutions Duties/Responsibilities: L3 As a Senior Consultant, you will be at the front lines with our users supporting them with their Cloud needs specifically helping them navigate the journey to the cloud on the Microsoft 365 platform. This will include: Conduct cloud security analysis, evaluating configurations, and providing recommendations for O365, EMS, and Windows Enterprise 10/11 platforms and environments. This can include Microsofts cloud solutions such as Microsoft 365 Defender, Microsoft Information Protection (MIP), Conditional Access, Azure Defender, and Microsoft Defender for Endpoint. Perform technical health checks for these Cloud platforms/environments prior to broader deployments. Support Proof of Concept (PoC) and Production deployments of these cloud technologies. Assist users with transitions to the M365 cloud services such as tenant setup and service configuration with a focus on cloud cyber risk mitigation. Assist with the configuration and delivery of cloud security and compliance reports. Provide technical support for M365 services and resolve service-related issues through research and troubleshooting and working with Microsoft. Implement of industry leading practices and Microsoft recommendations around M365 cloud security. Design and develop cloud-specific security policies, standards and procedures e.g., Cloud governance, O365 tenant management and configuration, EMS policy development, management and access controls, firewall management, auditing and monitoring, security incident and event management, data protection (DLP and encryption), user and administrator account management, conditional access controls and password/key management. Troubleshoot system level problems in a multi-vendor, multi-protocol network environment. Document platform technical issues, conducting analysis, developing client communications, and driving resolution as part of cyber risk mitigation steps. Execute on M365 cloud security engagements during different phases of the lifecycle Assess, Design, Implement, and Operate. Implement industry leading practices around M365 cyber risks and cloud security for clients. Provide internal technical training to Advisory personnel as needed. Act as a Subject Matter Expert (SME) for the M365 platform. Competency (Knowledge, Skills, and Abilities) Should have M365 Technologies - MUST have advanced troubleshooting and project implementation skills in 2 or more of the technologies below. Certifications highly preferred (ISO 27001 guidelines). If the candidate has reasonably strong experience he must complete it within 2 months. Recent learning and certification should be aligned with the future technologies M365 AzureAD M365 Exchange Online or MDOP 2 M365 Intune - Device Management and Application Management lifecycle, M365 Defender suite (Office 365, EndPoint, Exchange, CloudApps) Microsoft Identify AzureAD, conditional access, integrations SAML Microsoft VDI or DaaS (Microsoft 365, Microsoft Cloud PC) Scripting - PowerShell, KQL Windows 365 Operating systems and Hardware Microsoft Security and Compliance Must Have Intune - 30% (Patching apps, scripts, automation -Autopilot, troubleshoot logs) Defender suite - 20% (email, teams, SharePoint, CoPilot, addressing policies and troubleshooting) Vendor management - 10% (collaborating with MS, HP, Dell, Lenovo, Managed service providers like Microsoft) Security and Compliance products in M365 - 30% (Advanced M365 security features AzureAD, Experience in delivering in SLA environments- 10% Awareness and having worked in ISO 27001 or SOC2 companies - 10% Must work in an IT department with 500+ users or more and be able to mentor juniors in the team Good to Have Compliance - ISO 27001 or SOC 2 (should have experience working in these environments) Network -- FortiGate UTM (Firewall, IDS, IPS, Web Application Filter) Server Operating systems -- Windows Server 2022, Ubuntu, HyperV Hardware - Laptops, Server and Network Equipment Additional Requirements: Must be willing working in rotational shifts India/US (EST) hrs. Team player with experience communication with US users - excellent communication skills Good to have worked in night shifts in the recent future. Certification Certification - M365 Admin certifications in the above technologies are preferred. Must be constantly upgrading/learning new technologies. Position Type: Full Time/Permanent Required Education: Bachelors degree. Ideally in Computer Science, Cyber Security, Information Security, Engineering, Information Technology. Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.